Studies show that clients with insurance are more likely to pursue treatment plans and get advanced care for their pets. Liz Devitt, DVM, shares how dedicating a team member as a pet insurance specialist could be a win-win-win for clients, their pets and a veterinary practice. In this capacity, the specialist would be a resource, not a salesperson, to help pet owners select a pet insurance provider.
Source: AAHA Trends, April 25, 2025. Link.
Commentary
Using the PAR skills shared by Patrick T. Malone in AHD, the specialist might engage the client in something like this.
Vet team member
- Our practice has a pet insurance specialist to assist you when considering pet insurance.
Specialist
- I’m confident pet insurance provides our clients support for the unexpected expenses when pets get injured or ill.
- Let’s take a look at how pet insurance works, various plans and options and the elements to consider . . .
- Then, you’ll be able to decide if pet insurance will work for your pet and budget.
Image: Link
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