Chris Williams is increasingly convinced that many of the issues we call training problems aren’t training problems at all. Sometimes people know exactly what they’re supposed to do. What they haven’t developed is a sense of ownership over what happens next.
We will never write enough procedures to cover every situation. Eventually, someone has to exercise judgment, says Williams. Taking five minutes to explain why we’re making a change can eliminate hours of frustration later. More importantly, it gives an employee the ability to make a good decision when they encounter something that wasn’t specifically addressed during training.
Source: meatingplace, September 8, 2026. Link.
If they don’t know what to do, teach them. If they don’t understand why it matters, explain it. If they don’t believe they have the authority to act, give it to them. But once we’ve done those things, accountability becomes fair.”
INSIGHTS: Williams’ observations and experiences apply to most team settings. Compliance is limited in the absence of understanding and ownership.
Image: Link.
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