We define it (compassionate directness) as empowering employees to speak up, give feedback, disagree, and surface problems, pain points and constructive criticism. And to do this immediately, continuously, and with clarity, but also to do it with compassion, empathy and understanding.
Source: LinkedIn Pulse, May 9, 2019. Link. According to a poll from H.R. management platform 15Five, 85 percent of employees are dissatisfied with the level of communication in their workplace. And the quality of communication isn’t just about what is or is not being communicated, but about how information is being communicated. And that makes all the difference.
INSIGHTS: There is a middle ground between the boss as a jerk and the boss as a friend. Compassionate directness is a hallmark of those leaders who embrace this middle ground.