Heather Loenser, DVM, shares her experiences with addressing troubling news with animal owners. She warns against confusing empathy with sympathy.
. . . <veterinary team members> can get overwhelmed by feeling they need to “fix” the feelings of a person who has found themselves in an unfixable situation with their pet. Here’s the deal, though: you do not need to fix their feelings.” – Heather Loenser, DVM
Source: Veterinary Practice News, December 17, 2022. Link.