Frontline employees are ambitious and eager to climb the career ladder. Among communication barriers is a stark disconnect between what frontline employees want and what employers think they want.
Source: McKinsey, July 21, 2022. Link.
Voices of frontline employees are largely missing from the discourse on career advancement, which tends to focus on other segments of the workforce, such as manager-level employees.
INSIGHT: Don’t act on an assumption until you have verified that it is correct.