Most breakdowns in communication within a business initially seem like success to the communicator. They get their perception of the facts and come up with solutions that make sense to them. The problem is they didn’t get the other person’s perception of the facts. Thus solutions are not sensible to the person receiving the communication.
Source: Finance Global Info, May 29, 2016.
Without effective leadership and communication, it is almost quite easy to see failure in the business. These two elements always go hand in hand because without effective communication, there can be no effective leadership. And even when there is effective communication but there is no effective leadership, confusion can still easily arise in the business.
INSIGHTS: For most business leaders the biggest stumbling block is the inability to acknowledge a different point of view than their own. Acknowledging doesn’t imply agreement. It simply says “I respect your right to a different point of view at this point in the conversation.”