From the minute a client walks in the door, the experience they have sets their perception of value for the services they receive. To ensure continuity in staff deliverables starts with everyone being on the same page. Checklists in this article provide instructions for duties and responsibilities associated with patient exam rooms.
Source: MWI Messenger, January 2017, page 11.
Review these recommendations and modify them for your team so you can ensure that pets and their owners enjoy the experience and feel confident in the services they receive during exams.