We are more distracted than ever. Whether you are a veterinarian, retail associate, hospital staff member or sales representative, listening skills take effort and development. Too often, we get so busy or pushed that even skilled listeners just go through the motions. Dr. Moffett shares how to manage listening.
Source: Veterinary Team Brief, April 2015.
Genuinely listening is one of the greatest gifts you can share. It is a rare commodity in this loud world, and clients notice and appreciate when they feel “heard.” But effective listening can be taxing and, often, the first person you need to listen to is yourself.
Also see:
- You’re probably a bad listener, November 30, 2016.
- Are you really listening?, August 15, 2016