Some practices have not realized the significance of the gap between what a veterinarian tells a client and what the client actually hears. “The Opportunity” is a white paper that was written after working with healthcare teams and owners for five years. It offers a survey tool with the same name. <link>
The paper includes comprehensive data analysis and encourages practices to look in the mirror and sign up for the survey to identify their practices’ communication gaps.
Source: AAHA Red, June 22, 2018. Link.
Communication gaps exist in all practices, even the ones that provide the highest-quality medicine and exceptional client service. How can they be fixed? Take the first step by reading the white paper <download link>, which includes the study’s data analysis and information on how to use the survey.
INSIGHTS: The paper also showcases gap-closing tools available from PHP and includes next steps for practices via the champion’s workbook.