Managers who solicit ideas are under no obligation to act upon them. However, what they are obligated to do is to thank others for their suggestions. Then, let them know who made the decision and why it was made.
Closing the loop means letting people know when and why vital decisions have been made.” – John Baldoni
Source: SmartBrief, April 22, 2022. Link.
INSIGHTS: Baldoni positions closing the loop as a management responsibility. Regardless of your title, this is a communication skill from which all persons will benefit.