Our expectations are world-class customer service.”
Does this mean we answer your call within three rings? Does it mean our customer service representatives are multi-lingual? Does this mean our customer service department is open 24/7/365? Does it mean the customer is always right? Exactly what does it mean? It illustrates the need to set clear expectations. Rachel Botsman’s article offers tips to ensure your expectations are clear.
Source: LinkedIn Pulse, September 21, 2020. Link. Trust is breached when expectations are not met. We feel betrayed when expectations are ignored or completely voided. The real issue is that most of us are terrible at setting clear expectations and owning them.
INSIGHTS: Clear expectations generally produce better results.