Did you just send THAT?
When we are working remotely and stress levels are high, it’s easy to miscommunicate. Even well-intentioned messages can be misconstrued. The authors share tips for avoiding digital misnomers.
Source: Harvard Business Review, March 27, 2020. Link. Most digital miscommunication happens because we don’t have access to the non-verbal cues, including tone of voice, body language, and facial expressions, that give us valuable emotional context when we’re discussing in person.
. . . the fail-safe solution is to pick up the phone or get on a video call.”