Bryan Lufkin says blending extrovert and introvert personality types can make you indispensable in the office. Finding the right balance is a skill we can all master.
Ambiverts naturally engage in a flexible pattern of talking and listening. They are likely to express sufficient assertiveness and enthusiasm to persuade and close a sale. They are also more inclined to listen to customers’ interests and less vulnerable to appearing too excited or overconfident.” – Adam M. Grant, PhD
Source: BBC, March 22, 2021. Link. Being an ambivert means being aware of your own natural social style and knowing when the situation may call for just the opposite.
Also see: Karl Moore: We are all ambiverts, Worklife Podcasts, July 3, 2020. Link.
INSIGHTS: Our industry has reinvented itself for decades. Science drove many of these advancements. The 2020 pandemic accelerated customer-centric trends already in progress to help animal owners first and then working together to find additional solutions for them. Some say we need a different kind of person to accomplish that. Adam Grant would disagree.