Mark Kalaygian shares three factors for pet specialty retailers to consider when devising a strategy for doing business in a post-pandemic environment: Recession realities New weapons for brick and mortar locations Craving contact Source: Pet Business, May 26, 2020. Link. INSIGHTS: Stop, look and listen to Kalaygian’s assertions. Veterinary clinics that have … [Read more...]
What MAP means for veterinary clinics
Minimum advertised pricing is one of the positive outcomes of a more aggressive OTC retail environment. While veterinarians may dislike having to change their focus from cost-based margin, MAP offers a much improved and level playing field at the customer’s pocketbook. Source: Veterinary Advantage, March 2020. Link. In today’s world, vendors need to have their products … [Read more...]
Renewal and recovery after Covid-19 (podcast)
Industry consultants Peter Weinstein, DVM, MBA, and Karen Felstad, DVM, CPA, MS, CVPM, CVA, discuss the tectonic shifts the veterinary profession is going through. They explore what the profession is learning, what habits should remain broken and which replacements should become entrenched in the daily routines of veterinary practices. They cover nine areas : … [Read more...]
Expectations and cat behavior (video)
Catvocate Liz Bales, DVM, talks on WJLA’s The Pet Show with Dr. Katy about adjusting owner expectations to meet cat needs in homes. Cat owner dissatisfaction remains one of the primary reasons cats are relinquished for adoption. Being aware of Bales and her recommendations may make answering cat owner questions easier. The cat living outside is genetically identical to cats … [Read more...]
Properly prepare pets for travel
Whether cross-country, by air or locally, it is critical to ensure pets are prepared for a trip for their health and to prevent potential zoonoses. This brings an increased need for animal health certificates, especially certificates of veterinary inspection that show pets are healthy and free of transmissible diseases. Digital health certificates make it easy to keep patients … [Read more...]
Dairy topics: cow lying time, evaluating colostrum and virtual dairy tours
Keeping cows resting, improving measurements for failure of passive transfer and preparations for June Dairy Month are all actionable topics for animal health pros working with dairy producers. The Undeniably Dairy educational resources may interest people in your networks who plan to extend home education during summer. Take a few minutes to watch this virtual tour. < … [Read more...]
Pet telehealth making news
Beyond the recent announcement and buzz surrounding the Veterinary Virtual Care Association (VVCA) platforms and methods, connecting veterinary teams and animal owners is fast becoming a positive outcome from pandemic limitations. Whether pet or human, telehealth is quickly moving from obscurity to mainstream. Elaine K. Howley shares perspective from three veterinarians … [Read more...]
Video conference success tips
You can shine during video conferences, despite common issues. Author and videographer Larry Becker shares proper camera positioning, lighting and angles to help you make solid eye contact with participants. We think we're making eye contact in a video meeting, because we're looking at the faces on our screens and responding accordingly. But the camera isn't on the screen, … [Read more...]
How to keep a remote audience engaged
What works for an in-person meeting won’t necessarily work on Zoom or other platforms, says Tim Calkins. He shares four tips for better remote presentations. They also equally apply to remote meetings. Set the stage Be brief Keep the meeting small Remember the best practices still work Source: HBR Ascend, May 8, 2020. Link. While remote presentations are … [Read more...]
Why video calls mess with your mind
Natasha Hinde shares how video meetings change the way we communicate. There’s a lot going on, psychologically, from the moment we click the button to enter an online hangout. She breaks down why it can be such a mental minefield and shares some tips to make it easier. Consider reviewing this information first for yourself and then from your customers’ perspective. Hinde’s … [Read more...]
McKinsey: Beyond contactless operations: Human-centered customer experience
COMMENTARY Before you roll your eyes at the MBA speak or consider this item to be only for big companies, remember that every business serves people. Whether in B2B, B2C or S2S (stakeholder to stakeholder), servicing people and their priorities are common denominators and always have been. While Covid-19 risks have exacerbated customer service optimization efforts, the … [Read more...]
CAPC’s Christopher Carpenter, DVM, talks mapping on The Bridge Club
Chris Carpenter, DVM, shared how the Companion Animal Parasite Council is using big data to help track and map parasite incidence. He emphasized the need for practices to report their findings and urged them to accept parasite migration is now multifactorial, specifically citing pet travel. Additionally, he urged practice teams to become more vocal in helping pet owners and … [Read more...]
What’s next from Veterinary Innovation Podcasts
AHD is collaborating with VIP to inform you of upcoming podcasts about animal health industry innovations and strategies. You can find recent podcasts on the VIP website < link >, on Apple Podcasts, Google Podcasts and Spotify Podcasts. Here’s a schedule of what’s coming up soon. Source: Veterinary Innovation Podcasts. Link. May 21, 2020. Reducing canine anxiety … [Read more...]
Arthritis in senior horses
SPONSORED CONTENT May is National Arthritis Month and horses are no stranger to damaging inflammation the disease causes. While there is no cure, there are ways to keep aging horses more comfortable. With proper diagnosis and treatment, all but the worst cases of arthritis can be managed well enough to preserve soundness” – Susan Kaufman Source: EQUUS Extra, Volume 24. … [Read more...]
Dog beds are improving
An aging dog population and the increased focus on pet comfort by younger dog owners has dog bed manufacturers combining science and style to meet owner and pet needs. Source: Pet Product News, May 2020. Link. Manufacturers and retailers named a number of functional qualities that owners want from their dog beds, such as comfort, durability, safety, and ease of cleaning. … [Read more...]
How HR is writing the book on coronavirus
One of the most fascinating things about the pandemic and its global impact is that there is no book written about this situation” – Jason Averbook Averbook discusses three normal personnel processes and explores how they’re changing: Onboarding Performance Governance SOURCE: Human Resource Executive, May 8, 2020. Link. It’s scary when there’s no book. But, at … [Read more...]
Guidance for expanding veterinary care during the pandemic
Ontario inadvertently became a laboratory for implementing telemedicine and adjusted VCPR practices during the pandemic < link >. Scott Weese, DVM, shares the Guide to reopening veterinary medicine in Ontario, as a resource for veterinary teams as they prepare to provide more veterinary services while still minimizing the risk of COVID-19 transmission. We’re going to … [Read more...]
HAPPENING TODAY: Veterinary Innovation Podcast guests to discuss virtual veterinary shows
TODAY, Julie Legred, CVT, and Beckie Mossor, RVT, will join the VIP hosts to discuss upcoming virtual veterinary shows. The podcast is tentatively scheduled for 4:00 p.m. ADT, 3:00 p.m. EDT, 2:00 p.m. CDT, 1:00 p.m. MDT and noon PDT. Check the VIP website to confirm the time at least two hours before current scheduled time. Source: Veterinary Innovation Podcasts, May 13, … [Read more...]
Revisit the 3 Rs of client retention
This article is more current today than it was when Brenda Tassava, CVPM, CVJ, VLCE, wrote it in 2018. Communication diligence is one of the big lessons as we manage through a crisis. We cannot assume that one-and-done efforts will resonate or be remembered, let alone acted on. Tassava discusses the need to remind, recall and recheck, plus forward booking appointments with … [Read more...]
Tips to avoid malicious apps
With digital use at an all-time high, there are risks to consider with the convenience and fun some apps offer. Anthony Green reminds us that apps can be easy entry points for digital criminals who want to pirate your data and seize control of your accounts and devices. He offers some basic tips to avoid pirating. Never download from a third-party app outside of the App Store … [Read more...]
AAHA releases employee handbook guidelines, including Covid-19 resources
The AAHA Guide to Creating an Employee Handbook is now available with new and updated sample policies covering the most recent developments in federal law and human resource management. It includes up to date information on the best employment policies for your practice, from scheduling and pay periods to workplace safety and care of facility to vacations and leave. Access … [Read more...]
Interactive Covid-19 maps to help with practice decisions
FASCINATING! The AVMA is providing interactive maps to present different lenses to view the Covid-19 outbreak and its impact on veterinary medicine and veterinary professionals. The maps allow users to zoom in and out and hide or show specific data layers when more than one variable is shown. It is especially important to communicate proactively with clients about various … [Read more...]
VCPR limits vet care during pandemic
The Veterinary Innovation Podcast hosted a frank discussion May 5th about difficulties vets face when navigating unclear, inconsistent, and rapidly changing VCPR regulations in the face of a global pandemic. Covid-19 has been the impetus for a temporary relaxation of current VCPR laws in some states. Those changes have been the catalyst for some heated conversations about … [Read more...]
From surviving to thriving: Reimagining the post-COVID-19 return
The authors suggest that to come back stronger than they were before, companies should reimagine their business model as they return to full speed. There are four strategic areas on which to focus: recovering revenue, rebuilding operations, rethinking the organization and accelerating the adoption of digital solutions. Source: McKinsey and Company, May 2020. Link. The … [Read more...]
Robert Hummel, DVM, receives Industry Leadership Award
The Cattle Feeders Hall of Fame has honored veterinarian and entrepreneur Robert Hummel with its 2020 Industry Leadership Award. He graduated from Ohio State University in 1961 and worked as an veterinarian for the American Cyanamid Company until he bought a small distribution company in 1967 that became Great Plains Chemical. Today, Hummel is most known for leading and … [Read more...]
17 video meeting mistakes to avoid
Like it or not, video meetings are part of work and personal life for the foreseeable future. These meetings come with their own set of rules. Here are 17 things to avoid to keep your professional image intact. Source: Ladders, April 22, 2020. Link. Your video is turned off. You think Zoom is always a necessity. You don’t turn on mute, ever. INSIGHTS: This is a … [Read more...]
Disease detection technology developing in the toilet
Say what? Tests for number 1 and number 2 are being developed and tested to use in smart toilet technology for humans. A paper describing the bathroom device research was recently published in Nature Biomedical Engineering. The smart toilet automatically sends data extracted from any sample to a secure, cloud-based system for safekeeping. The flush lever uses a … [Read more...]
Biosecurity for horse farms, stables and horse people
Biosecurity strategies are part of waging a war on equine infectious disease, not just on farm, but also around the country. While these efforts might seem labor-intensive, herd health is critical. Simple biosecurity steps can save horses and horse people great difficulty, expense and intensive labor. Source: US Rider, April 23, 2020. Link. The objective of good biosecurity … [Read more...]
New program to train vet animal disease detectives
Explaining the objectives for a new program to be launched in 11 Southeast Asia countries Navneet Dhand BVSc&AH, MVSc, MANZCVSc, said, "If you want to prevent these diseases from happening in the future, you have to look beyond humans. You would have to look for these viruses in domestic animals, in wildlife populations; and to achieve that you need a trained animal health … [Read more...]
Veterinary Virtual Care Association formed
To help the profession navigate how to implement virtual care into practices, Veterinary Virtual Care Association, a new nonprofit organization has been formed. This global association is dedicated to developing best practices for delivering virtual care for animals, defining quality standards and protocols for practicing virtual care, sharing experiences among practice teams, … [Read more...]