The roles of leader and follower are interchangeable and depend entirely on the situation at hand. In most successful practices, the person closest to an issue at hand regularly provides the leadership when it falls into their area of expertise. In other situations, that same person is the follower. Effectiveness at both disciplines is one of the keys to a practice’s overall … [Read more...]
Dogs, kids and the hygiene hypothesis
A new study by Anita Kozyrskyj a pediatric epidemiologist of the University of Alberta in Edmonton, Canada, found further evidence of the dog-human linkage and how this lessens the development of everything from asthma to obesity. Source: The Bark, April 11, 2017. What they found was that within the households with pets, the children had a higher diversity of microbes in … [Read more...]
Include udders in culling decisions
"Preg" checking represents a primary evaluation period to make culling decisions. Beef cattle producers are not as likely to think about udder health and shape as are dairy producers, but this attribute affects cow productivity and should be considered. Source: Drovers CattleNetwork, April 10, 2017. An evaluation system for udder soundness has been developed and used by … [Read more...]
Dispose of powdered gloves now
The FDA ban on powdered gloves went into effect on January 18, 2017. This means that any powdered surgical gloves, powdered patient exam gloves and absorbable powder for lubricating surgical gloves sold and in possession of veterinary clinics and animal surgical centers fall under the ban and should be disposed of. Source: Veterinary Practice News, April 3, 2017. According … [Read more...]
Pet insurance is a win for vets and pets
When veterinarians invest in learning about and recommending pet insurance, the result is a win-win-win — for pets, clients and the veterinary hospital. Source: Veterinary Practice News, March 28, 2017. The topic of pet insurance is confusing for many pet owners, so they often ask their veterinarian for help. When clients ask for advice, here are key things to convey: … [Read more...]
WVC honors 6 educators
WVC participants voted for these exemplary educators to receive the 2017 Continuing Educators of the Year honored distinction: Avian & Exotics: Douglas Mader, MS, DVM, DAVBP (C/F, R/A), DECZM (Herpetology) Equine: Anne Wooldridge, DVM, MS, PhD, DACVIM (LAIM) Food Animal: Robert Sager, DVM, MS, PhD, DABVP (Beef Cattle) Practice Management: Karen Felsted, CPA, … [Read more...]
A short lesson on AVMA policy
Dr. Mark Helfat, chair of the AVMA board of directors, recently answered questions about what AVMA policies are, how they’re created and why they’re important. The association has 250 policies that span issues from animal welfare to food safety to antimicrobials to general practice. Source: JAVMA, April 12, 2017. AVMA policies exist in three primary categories and are … [Read more...]
NAVTA launches bi-weekly service
The National Association of Veterinary Technicians in America recently launched a service tool named Animal Health Bi-Weekly for its members. The familiar format seeks to provide NAVTA members with a sampling of some of the more recent news stories that affect the profession and veterinary community. Source: NAVTA, April 11, 2017. INSIGHTS: NAVTA provides multiple … [Read more...]
New posts from Is My Practice Healthy?
Drs. Blach and Clark provide an interactive and educational venue to improve veterinary practice management. Many of their posts also relate to servicing clients as a representative or retail associate. Here are some recent posts we found valuable: Make sure your marketing fits your target market Focus on the customer Is this good for them or for you? Source: … [Read more...]
An overview of rabbits’ teeth
This series of articles provide a good overview of rabbit teeth. Rabbits use their incisors to slice food, while the molars grind it down. Rabbits have 28 teeth. The ones we see most often are the four incisors in the front of the mouth. Behind the top incisors are two smaller incisors known as peg teeth. The 22 remaining teeth are molars and premolars and are known as cheek … [Read more...]
Top 5 client pet peeves
Jessica Goodman Lee, CVPM, shares her perspective on how clients view practices and the annoyances that work against client satisfaction. Source: Veterinary Team Brief, April 2017, page 33. Lee’s top 5 client pet peeves: Lack of information Lack of education Failure to provide documentation Lack of caring Failure to delegate INSIGHTS: Note the take … [Read more...]
Pigs – a hobby farmer’s view
Every breed is unique, but producers should know what they’re getting when raising pigs for market pork. Rodney Wilson shares how he learned this all-important first lesson in our lifelong education about feed conversion efficiency: pigs can loosely be lumped into two classes, bacon pigs and lard pigs. Source: Hobby Farms, March 20, 2017. Today’s new and prospective hog … [Read more...]
Update your LinkedIn profile
How to update your LinkedIn profile based on what you've done and where you want to go. Source: The Muse, March 2017. Figuring out what story to tell at different points in your career can be a challenge. But, you need more than keywords to impress on LinkedIn. Get creative as you update your profile and capture your “So what?” factor using elements that others tend to … [Read more...]
Changing pet owner perceptions of veterinary hospitals
AAHA Chief Executive Officer Michael Cavanaugh, DVM, DABVP (Emeritus), presented new research data during the opening session at the AAHA yearly conference. Pet owner perceptions of veterinary hospitals are declining, while awareness of veterinary hospital accreditation has increased. Source: AAHA Press Room, March 30, 2017. While the news of overall pet owner perception of … [Read more...]
Cage-free eggs come with costs
The majority of the U.S. egg supply will become cage-free within a decade, but the egg industry says the economics don’t make sense. “The ability for the industry to do this conversion is truly subject to the demand for cage-free eggs from the consumer,” said Jeff Coit, a poultry industry specialist at Farm Credit Services of America. “Today, we’re not there. The vast majority … [Read more...]
How mindful are you?
In our information-saturated workplaces, mindfulness is becoming as important as emotional intelligence and technical skills. Research shows that people spend almost 47 percent of their waking hours thinking about something other than what they’re doing. This impairs their creativity, performance, and well-being. Source: Harvard Business Review, March 29, 2017. Take the … [Read more...]
Small talk can enhance the client-veterinary practice bond
Small talk plays an important role in everyday lives. In the veterinary practice, small talk is the first step toward building solid client–team relationships based on understanding and trust that result in improved patient-care outcomes. In subsequent meetings with the client, team members can refer back to what they learned from casual conversations about the client’s … [Read more...]
There is no such thing as a lead pencil
Just for fun! Pencils do not, and have never, contained lead of any sort. When graphite was first discovered, people called it black lead, because it resembled lead. Still, we call it lead, and think there’s lead in pencils. Caroline Weaver discusses pencil fact and fiction from her position as a pencil obsessive. Source: 99U, March 20, 2017. The first question you have to … [Read more...]
There’s something wrong in the neighborhood
Who you gonna call? Pest busters. Here’s a list of available products for parasite and pest management. Source: Beef, April 2017, page 20. Pest busters for 2017. … [Read more...]
Cross-selling is not a strategy
Ken Favaro shares that almost overnight, cross-selling has gone from a ubiquitous practice imbued with positive connotations to a politically incorrect word that’s redolent of corporate misbehavior. This could be a wonderful thing if it causes companies, including your own to rethink their approach. Source: Strategy + Business, March 21, 2017. You want your customers … [Read more...]
5 tips to improve conversion rates
The common thread in Michael Georgiou’s tips for improving conversion rates is that they all move toward building a positive and personal relationship with the customer. It starts from the beginning and moves through the whole process, bringing you to the end result: making the sale. Source: Entrepreneur, April 1, 2017. If you want to know how to close more sales, start … [Read more...]
Selling in the age of the connected customer
Tiffani Bova says the role of sales is experiencing a renaissance. However, sales reps must adapt and embrace new ways of doing their job. As we entered the 2000’s many thought advertising, mass media, the internet and e-commerce would replace the traveling salesman. Bova believes that the future of selling will be contextual. The hardest part of most sales today is that we … [Read more...]
Live by Ancora Imparo
“In retrospect,” often begins a story about missed opportunities, augmented with regrets. The story ends with the admonition to “not make that mistake.” Occasionally, “in retrospect” will yield worthwhile advice that contains one real nugget. “6 Pieces of Advice Leaders Wish They Could Tell Their Younger Selves” is this kind of piece. Source: Forbes, September 19, … [Read more...]
Here come the mosquitos! (includes video)
Veterinary parasitologist Dr. Laura Kramer discusses the increased dispersion of mosquitoes in Europe. The phenomenon is mirrored in the U.S. She sees three factors: Climate change Infected dogs moving around more than in the past New mosquito vectors that can transmit heartworm disease Source: Veterinary Medicine, April 5, 2017. Stop to consider the second point … [Read more...]
5 reasons to monitor colostrum quality
You may think that we don’t need to discuss colostrum ever again. Phil Durst shares five reasons to routinely check test colostrum to better understand the variances in quality. Colostrum quality is the first step in making sure calves are protected and set up for success in life. Source: Dairy Herd Management, April 5, 2017. Why test colostrum quality? Here are some … [Read more...]
Swine Science Online offers opportunity for students, current producers
Leading universities are collaborating to ensure the pork industry is led and managed by individuals who have broad educational and production experiences that prepare them for these roles. The effort, Swine Science Online, teaches scientific principles and management skills involved in pork production for an efficient and sustainable operation. Source: National Hog Farmer, … [Read more...]
Increase feline heartworm prevention efforts
At an estimated prevalence of 0.4%, hundreds of thousands of cats in the United States are likely infected with heartworms. Given the difficulty in diagnosing infection at all clinically relevant parasite stages and lack of curative treatment options, efforts should be increased to ensure all cats receive heartworm preventive. Source: JAVMA, April 15, 2017. Results: … [Read more...]
Review of hazards to female reproductive health in veterinary practice
A systemized review of publications that address female reproductive health hazards in veterinary practice, summarize best practices to mitigate reproductive risks and identify current knowledge gaps identifies a growing risk in veterinary practices. Reported hazards included exposure to anesthetic gases, radiation, antineoplastic drugs, reproductive hormones, physically … [Read more...]
Meet change head-on with customers
In this piece, Pam Foster shows how the distributor rep is a resource for customers. Her solid guidance is to look at each practice individually and not fixate on short-term interactions. Source: Veterinary Advantage, March 2017. Mike Hay, Abaxis (formerly Henry Schein) offers some pointers to help you stay on top of the latest innovations while also managing your daily “to … [Read more...]
5 essential questions in life
James Ryan, dean of the Harvard Graduate School of Education, gave a 2016 commencement address that went viral. Lessons he presented are enjoying a resurgence of late. Ryan notes that if we regularly ask five questions, our chances for personal and professional success and happiness are higher than if we don’t ask them. The questions are: What? (seeks clarification) I … [Read more...]