A great customer experience depends on great employees, says Micah Solomon. The secret is to hire your customer-facing team based on psychological traits, in addition to thinking about the specific skill set you’re looking for. Solomon shares five key traits using the acronym W.E.T.C.O.: Warmth Empathy Teamwork Conscientiousness Optimism Source: Forbes, … [Read more...]
IBPSA Fast Bites – November 1, 2021
Shelter dog makeovers, conservation dogs helping endangered species, digital marketing for small business, who spends the most on their pets, how to get paid as a small business owner and more . . . Source: IBPSA Fast Bites, November 1, 2021. Link. … [Read more...]
Leadership word of the day: DISAPPOINTED
Eventually, we all get upset or angry. Loosing our cool is simply not effective when dealing with employees or with recalcitrant clients. The key is to convey these feelings of discontent in ways that will evoke an emotional reaction, capture attention and heighten the immediate pressures of reality. But it’s essential to evoke the right response because not just any feelings … [Read more...]
Know and share the signs, risk of EHD in deer and livestock
We’re posting this because deer seasons have opened around the country. Please consider sharing it with local media to encourage hunters and livestock producers to be on the lookout for deer, particularly whitetail deer, and livestock exhibiting symptoms. EHD is a reportable disease in North Dakota where drought has caused many producers to relocate their cattle. The virus … [Read more...]
For decisions, build bridges, not tunnels
Buying decisions aren’t made in vacuums. They are made by buying communities. says Colleen Francis. And we ALL are in the relationship-building business. While Francis focuses on sales, this guidance is important for any decision process that affects multiple stakeholders. Source: Engage Selling, October 29, 2021. Link. Stakeholders come in many forms and not all of them … [Read more...]
Cost of veterinary care concerns consistent among generations
Includes Sponsored Content Addressing concerns about the affordability of veterinary care runs high among pet owners of all generations, according to data presented in VetWatch™: For emergency services, 42 percent of vet clients are strongly concerned, 32 percent are somewhat concerned. For routine healthcare, 33 percent are strongly concerned, 35 percent are … [Read more...]
Get BQA certified, assure customers of quality beef
Consumers trust beef producers more when they get BQA (Beef Quality Assurance) certified, which can be done online or in person in some states. Funded by NCBA, the program teaches techniques of sound animal care and resource management. BQA training certifies producers’ commitments to do things right when it comes to injections, pest protection, resource management and overall … [Read more...]
Beef upcycles well. It’s a great story we all can share.
Sustainability is a buzzword worldwide, but it is sometimes real. Beef’s sustainability is demonstrable after animals are harvested, considering only half of what a beef carcass yields is considered consumable in the U.S. Carrie Veselka’s recap of a Cattlemen’s College session about how beef byproducts are used and developed provides proof that “they use everything but the … [Read more...]
IBPSA Fast Bites – October 25, 2021 edition
Pet wellness trends, Amazon’s $18 average hourly wage, SEO for boosting website performance, quality comparisons of internationally sourced products and IBPSA’s rebate program enrollment. Source: IBPSA Fast Bites, October 25, 2021. Link. … [Read more...]
Soundness exams. No bull, they’re for bulls.
With harvest underway it is easy to put off soundness exams for herd bulls kept for breeding. Fall is the optimal time to get your beef bulls examined and identify any performance issues before turning them in with the cows. Source: Farm Progress, October 14, 2021. Link. Bull soundness exams include: Assess the body condition Rate the feet Check the … [Read more...]
Undeniably Dairy campaign designed to reach Gen Z
Did you know The dairy checkoff’s Undeniably Dairy campaign has a new wave to create deeper connections between Gen Z and dairy products. The campaign will use media channels and marketing strategies, including gaming, social media influencers and digital content, to engage with Gen Z to grow sales and trust of dairy. Did you know dairy can do more than set you at ease? It … [Read more...]
When do we need to re-treat? Cattle Chat discussion.
Treatment intervals and comfort care were discussion topics on a recent Cattle Chat podcast hosted by the Kansas State University Beef Cattle Institute team of veterinary experts. Producers need to start a protocol and track the results. Research has shown that the response rate improved if we followed a 5-7 or 7-10-day window as opposed to an immediate retreatment. . . … [Read more...]
Kid approved chicken chores
The Centers for Disease Control continues to warn people to stop cuddling and kissing backyard poultry because chickens may spread salmonella. The warnings are warranted, but chickens are excellent starter animals for homesteaders or home-produced food enthusiasts. Kids enjoy the birds too. Patrick Diggs, PhD, shares chicken chores kids can help with and reinforces the CDC … [Read more...]
Nutrition tops cat owners’ topics for vet questions
Nutrition is the number-1 topic cat owners want to talk about with their vet, according to a survey of 1,001 cat owners by Royal Canin. The survey also found that three in five cat owners do not take their cat to the vet regularly. Encouraging cat owners to take their pets to the vet can help address diet-related medical conditions. Source: Petfood Industry, August 22, … [Read more...]
Dogfight over pet prescriptions AND a Bridge Club discussion
OPINION Market share is determined by where and WHY customers spend their dollars. Chewy’s investment into telemedicine and compounding is yet another event in the ethical versus OTC dynamics of the animal health supply business. An extension of the historic catalog business, online pet supply options increase convenience, avoid visits to the veterinary clinic and are … [Read more...]
Loyalty programs: 8 levers to turn customers into fans
Loyalty programs are an often-overlooked area for performance improvement that can help offset the ongoing willingness among consumers to try new brands and retailers, writes José Carluccio. He shares three key takeaways along with eight drivers of loyalty program value. Source: McKinsey and Company, October 12, 2021. Link. Key takeaways: More than three-quarters of … [Read more...]
There’s no traffic jam on the extra mile
The Golden Rule is getting a makeover in some companies. Brian O’Connell says these company leaders say they instill their own golden rules at work and strive to make them stick. They're gratified when they see their employees follow those rules in the workplace. Source: SHRM, October 12, 2021. Link. … [Read more...]
Fast Bites – October 18th edition from IBPSA
2021 holiday shopping season trends, biggest dog companies and their popular brands, retailer Pets at Home adds video interaction with store experts, grain-free food trends, the IBPSA Rebate Program launches and more. Source: IBPSA Fast Bites, October 18, 2021. Link. … [Read more...]
Rethink just-in-time, at least for now
Supply chains at all levels are upended. Bridget McCrea shares five inventory management strategies organizations can use now to manage current volatility and optimize for the future. Businesses need accurate data to review historical activity, run projections and make good inventory management decisions. This is a time for great creativity and flexibility on the inventory … [Read more...]
Move forward by going back
The adage “two steps forward one step back” fits the theme of DVM Wendy Hauser’s article about creating and improving a culture of preventive care. The Covid-19 pandemic and new pet demands put some veterinary teams into a Dragnet-like “just the facts ma’am” triage mode. This created significant variability in how preventive care was discussed, if at all. Many veterinary … [Read more...]
Worth a Glance – October 14, 2021
Last week’s. . . . . . most read post LED technology helps locate cows needing attention. Link. . . . AHD Bulletin Animal Health Digest Bulletin - Oct 7, 2021. Link. 7 animals that can harm dogs Source: Outside Resource, July 28, 2021. Link. Good reminders for fall as food resources begin to diminish and young animals strike out on their … [Read more...]
Temple Grandin: Looking back, looking ahead
Emphasizing the people side of the cattle business, Temple Grandin, PhD, recently told Wagyu breeders that all the technology you can buy won’t replace actually looking at your cattle. (Equipment) makes handling a lot easier. (But) equipment doesn’t replace management.” – Temple Grandin, PhD Source: Drovers, October 8, 2021. Link. Of the many lessons that COVID taught, … [Read more...]
5 cat facts that aren’t
Halloween always brings out the black cat = bad luck phrase. Beyond nine lives or a cat having your tongue, there are other supposed truisms that just aren’t: Cats are nocturnal Cats and milk go together Purring always indicates happiness Pregnant women should not be around cats A cat can steal a baby’s breath Source: Tuft’s Catnip, August 21, 2021. … [Read more...]
Asian longhorned tick found in Georgia
The Asian longhorned tick, an invasive species, was recently positively confirmed on a cow in north central Georgia. The ticks can cause severe anemia and tick fever in livestock. If an animal has one tick it’s probably our common Lone Star Tick. If a cow [or other animal] shows up with hundreds of ticks on it, we’re going to be very suspicious that we’re looking at an Asian … [Read more...]
Reinforcing the need for rabies vaccination
Rabies vaccination of dogs remains one of the more effective strategies for preventing rabies in humans. Arguments about titers and vaccination intervals aside, most U.S. states mandate revaccination for rabies regardless of medical history or antibody levels. Source: Today’s Veterinary Practice, January/February 2021. Link. Research is continuing to evaluate the duration of … [Read more...]
Advising pet owners on nutritional adequacy
Addressing questions from owners about whether a food is safe and meets their pet’s needs can be challenging and time-consuming, as there is a significant amount of misinformation available, writes Deborah E. Linder, DVM, MS, DACVN. She shares examples of the criteria and questions from the WSAVA Global Nutrition Committee’s nutrition toolkit to determine high-quality pet … [Read more...]
Grain-free? Grain-ful? The Chatfields discuss pet food choices.
Complimentary* Dr. Jen the vet and Dr. Jason Chatfield discuss the confusing pet food ingredients marketplace with Dr. Joseph Wakshlag, a veterinarian board-certified in nutrition and sports and rehabilitation medicine. They pragmatically differentiate what is marketing and what is nutrition. They also effectively addresses the differences between what dogs need and what … [Read more...]
The Bridge Club to discuss online pharmacies
Complimentary Join the live discussion with a panel of experts who discusses the future of pharmacies. They’ll talk about the good, the bad and how to be competitive. Source: The Bridge Club. Link. Live event: The state of online pharmacies October 21, 2021: 6 pm CDT/7 pm EDT Register here: Link … [Read more...]
Hannah Lau, DVM next on VVCA Lunch and Learn
Complimentary The VVCA Lunch and Learn series continues Wednesday, October 27 at 12:30 p.m. EDT. Hannah Lau, DVM, will share telehealth cases from her practice. She has been practicing veterinary telemedicine and telehealth fulltime since 2019, along with a small team of remote veterinary technicians and assistants. Although living in southwest Virginia, Lau practices … [Read more...]
New resources to discuss the cost of care from ASPCA® Pet Health Insurance now available
Sponsored Content Discussions with clients about the cost of veterinary care are often avoided until services are needed. This is a missed opportunity to help pet owners understand and prepare for their pets’ future health care needs, and how to pay for them. The ASPCA® Pet Health Insurance’s “Cost of Care Wheel” tool makes it quick and easy to have these conversations … [Read more...]