Most people don’t think that they’re bad listeners — but they are. Are you? The first and most important step in overcoming bad listening habits is to become more aware of them. Source: Bottom Line Personal, September 15, 2016. Roger Flax, PhD, shares nine common bad listening habits, plus strategies for becoming a great listener. INSIGHTS: We especially liked how Dr. Flax … [Read more...]
13 things the mentally strong DON’T do
Whether applying to your personal, volunteer or professional life, Amy Morin’s list of things not-to-do can help us unlock our full potential. She says, “…letting go of the bad habits helps you work smarter, not harder.” Source: Veterinary Practice News, December 2016, page 33. We all have the ability to build up our mental toughness. Here are 13 things mentally tough … [Read more...]
Call groups help after-hours conundrum
Employees today don't want to work as many hours as they used to, points out Kyle Palmer, CVT. He thoughtfully discusses a call-group solution to after-hours service requests in equine practices. Source: DVM 360, October 11, 2016. Equine practitioners are stuck with whatever comes their way: colic, dystocia, traumatic injury and more. They’re often knee-deep in disaster … [Read more...]
Direct talk about discounts
Hilal Dogan, BVSc, doesn’t mince words. She calls for veterinarians to let their charges reflect their real value and quit discounting to receive warm fuzzies. Her approach and reasoning is direct and hits hard at self-worth. Source: Vetted, November 9, 2016. As a young new vet coming into this working world, I still have respect for the way things were done and greatly … [Read more...]
Approach conversations from your customer’s point of view
As veterinary professionals, we understand the importance of compliance and are committed to achieving that goal with every customer. Unfortunately, that perspective is often the biggest barrier to achieving our goal. Approaching these conversations from our customer’s point of view, rather than our own, will yield greater results. Source: Vet-Advantage, Livestock Edition, … [Read more...]
I screwed up!
Wouldn’t we like to hear an admission of failure instead of excuses more often? According to Justin Grady, most of us are failure hypocrites. Justin claims to be a complete failure, out of which he cultivates creativity and helps others do the same. He speaks to leaders and failures. From our perspective, any animal health pro is a leader when interacting with an animal owner. … [Read more...]
10 things humans do that dogs don’t like
This list of don’ts caught our eyes. Consider using this on websites, blogs or in newsletters. A version of this would be good in new pet orientations as well. Source: About.com, January 2016. Jenna Stregowski, RVT, provides concise reasoning for each of the 10 don’ts to match descriptive photos: Hugging Dressing them up Getting in a dog's face and personal … [Read more...]
Effective strategies for winter calf raising
Winter weather is coming any day now. Luciene Ribeirio offers recommendations for improving results when raising calves in the winter. This content could be used in newsletters, blogs or websites. Veterinary clinic staff members and sales representatives can consider identifying a target group of customers where winter problems are well-known. Then, send the article by e-mail … [Read more...]
New I-9 form required for all employees
A new Form I-9, Employee Information and Verification, is now available, according to the Society for Human Resource Management. It is required by law for employees to work in the United States. A new version of that form hopes to make this process more straightforward for practice owners and managers. Practices have until Jan. 21, 2017 to start using the new form. Previous … [Read more...]
Leaders have a responsibility to stay healthy
Effective leaders realize they have an awesome responsibility and sometimes that burden can lead to burnout or leadership fatigue. Being able to sustain your effectiveness is essential to your success, your team and your organization’s success. The tips presented here to help avoid work burnout could be critical components that ensure your well-being. Source: Forbes, … [Read more...]
Holiday pet safety tips
Marianne Lipanovich writes about the risks of holiday changes to pets in this article for pet owners. She reminds readers about the chewable risks and the effect of confusing human activities and guests that can stir up pets. Animal health pros can use this content in blogs, websites and newsletter ahead of the upcoming holiday celebrations in December. Source: The Bark, … [Read more...]
Drs. Blach and Clark offer tips
The recent edition of Is My Practice Healthy? contains good food for thought on improving customer experiences, managing inventory and the use of a loyalty credit card to extend accounts payable terms for drugs and supplies. Source: Is My Practice Healthy?, week of November 21, 2016. … [Read more...]
BQA injection guidelines reviewed
As the cattle industry scurries to get the paper trails in place for the upcoming VFD requirements, it is a good time to review the importance of proper injection site practices for vaccines, vitamins, minerals, injectable antibiotics and NSAIDs. This article will make good content for blogs, newsletters and websites. Source: Beef, November 2016. Be systematic about how you … [Read more...]
4 types of ineffective apologies
Busy workplaces often build intense dynamics that make it easy to say or do something untoward to colleagues, employees or even customers. Sometimes difficult, offering an effective apology is a workplace skill we all must develop. Sincere apologies show that you value relationships and other points of view. Source: Harvard Business Review, November 25, 2016. Many people … [Read more...]
Keep pets safe this Thanksgiving
Thanksgiving is a week from today. It’s a great holiday, but it can also present hazards for pets. AVMA offers home, party and travel advice that’s ready to go in clinic counter material, blogs and newsletters. Source: AVMA. Holiday food needs to be kept away from pets, and pet owners who travel need to either transport their pets safely or find safe accommodations for them … [Read more...]
Prep older horses for winter
Fall will soon turn into winter. Horses older than 15 years need special attention to prepare them for the cold months. Prevention is the focus of these tips. Source: Equus, November 15, 2015. Here are five ways to make sure aged horses are ready for the cold weather months: Establish a healthy body weight Have his teeth checked Address his arthritis Ensure … [Read more...]
Build off-leash skills in dogs
Most dog owners would love to go leash-free when taking out their dogs. However, there is no way to guarantee the safety of a dog off-leash. Skills presented here can improve on the human-animal bond and reduce risk should a dog get loose. Source: Whole Dog Daily, November 13, 2016. Mardi Richmond from Santa Cruz, California offers tips and perspectives about off-leash … [Read more...]
Just add water, plenty of it
Cattle need adequate water in winter to process additional feed that keeps them warm during winter. This article is a good topic to help gin up lively discussions. Source: Beef, October 31, 2016. 'In winter, we often don’t think about water requirements for cattle, but the body’s demand for water is important whether it’s hot or cold,' says Terry Mader, Mader Consulting, … [Read more...]
14 new beef industry products to consider
Veterinarians, retail associates and sales representatives may find one of these new products worthy of sharing with producers rather than talking about the weather or election results. Source: Beef, October 27, 2016. Innovation drives the beef industry. Here are 14 new products to keep on your radar this fall. … [Read more...]
Winter brings lousy conditions, literally
“Lice are the forgotten winter parasite,” Jerry Bertoldo said. “They tend to ‘bloom’ during the initial surge of cold weather. Lice will be more obvious after calves are weaned, although their exposure may have happened as early as the calving pen,” he said. Source: Dairy Herd Management, November 10, 2016. Bertoldo said visual diagnosis of lice is challenging because they … [Read more...]
DVMs fill rural shortages, get loan relief
A three-year commitment to serve in areas lacking sufficient veterinary resources has qualified veterinarians for a loan repayment assistance program. The incentives are for students to take up rural veterinary practices and help take care of American livestock. A map of veterinary service shortage areas by state is available online. Source: Bovine Veterinarian, November 4, … [Read more...]
Drs. Blach and Clark, tips for healthier practices
Is My Practice Healthy? is a practice development commitment from Edward L. Blach, DVM, MS, MBA, and Andrew R. Clark, DVM, MBA. Each week, they write tips and commentary in a platform designed to provide an educational venue and community where stakeholders in the veterinary industry can go to learn about veterinary practice management and industry economics. Our team at AHD … [Read more...]
New End-of-Life Care Guidelines
AAHA teamed up with the International Association for Animal Hospice and Palliative Care (IAAHPC) to create the 2016 AAHA/IAAHPC End-of-Life Care Guidelines. A first for the veterinary profession, these groundbreaking guidelines provide practice teams with the framework and tools to develop a comprehensive, collaborative, end-of-life plan and better recognize the needs of … [Read more...]
Get Smart About Antibiotics Week
Four educational programs are available on VetFolio during the November 14-20, 2016 antibiotics week. An annual one-week observance promoted by the Centers for Disease Control, the objective is to raise awareness of the threat of antibiotic resistance and the importance of appropriate antibiotic prescribing and use. Source: VetFolio, November 12, 2016. Learn more about the … [Read more...]
Leave the work stress behind
Animal health pros frequently allow work stress to become home stress, often at the expense of families, relationships and our own health. Jackie Coleman and John Coleman share five tips for keeping work stress from becoming home stress: Confine your work to particular times and locations Develop good mobile device habits Establish a good support network Have an … [Read more...]
Editorial – Assemble a top-notch crash cart
Maybe I spent too long in marketing, sales and sales leadership. For any distributor representative, this article provides an awesome opportunity to have a targeted discussion about being prepared with veterinary hospital team members. Source: Veterinary Team Brief, August 2016. Preparation is key to performing well in any emergency situation, and nowhere is preparation … [Read more...]
Rising shipping costs coming
FTR, a transportation forecasting firm, believes that shipping rates will increase soon as available capacity will be negatively impacted by economic conditions while a new regulatory drag will affect the trucking industry in 2017. The firm predicts that current wave of new regulations will last at least through 2019, which could see the Shippers Conditions Index drop to new … [Read more...]
Vetted looks at tomorrow’s vet med
See the futurist views of veterinary industry specialists in these areas: The topic of cancer Critical care on another level A retrospective on the fantastic fate of feline medicine Dentistry The prominence of public health A vital future, with one caveat – student debt vs. salary potential Destiny of dermatology Source: Vetted, October 14, 2016. Stop … [Read more...]
Vendor discounts can reduce profit
Andrew Clark offers some spot-on perspective discussing vendor discounts. We would add: Markup is a cost-based calculation while margin is a price-based formula Pricing and invoicing of dispensed items is a market-conditions discipline to remain competitive Free goods should be received at their unit value, not $0.00 Source: Is My Practice Healthy?, November 5, … [Read more...]
R E S P E C T retains clients
Steven Pearson, DVM, shares five ways to ensure your veterinary practice can meet clients' needs. He reminds us all that time is valuable, regardless on which side of the exam table you stand. He says practices must provide high-quality services in a relaxed and consistently respectful manner to reach their full potential. Source: Veterinary Practice News, November 1, 2016. … [Read more...]