A new study by Anita Kozyrskyj a pediatric epidemiologist of the University of Alberta in Edmonton, Canada, found further evidence of the dog-human linkage and how this lessens the development of everything from asthma to obesity. Source: The Bark, April 11, 2017. What they found was that within the households with pets, the children had a higher diversity of microbes in … [Read more...]
Include udders in culling decisions
"Preg" checking represents a primary evaluation period to make culling decisions. Beef cattle producers are not as likely to think about udder health and shape as are dairy producers, but this attribute affects cow productivity and should be considered. Source: Drovers CattleNetwork, April 10, 2017. An evaluation system for udder soundness has been developed and used by … [Read more...]
Pet insurance is a win for vets and pets
When veterinarians invest in learning about and recommending pet insurance, the result is a win-win-win — for pets, clients and the veterinary hospital. Source: Veterinary Practice News, March 28, 2017. The topic of pet insurance is confusing for many pet owners, so they often ask their veterinarian for help. When clients ask for advice, here are key things to convey: … [Read more...]
Easter is bad for bunnies
Widespread misunderstanding of domestic rabbits has made them the third most abandoned pets in the United States. As well, they are the third most popular pet in America, after cats and dogs, according to the Humane Society of the United States. Source: National Geographic, April 12, 2017. With proper care, rabbits live 10 to 12 years. Because many people think they’re … [Read more...]
NAVTA launches bi-weekly service
The National Association of Veterinary Technicians in America recently launched a service tool named Animal Health Bi-Weekly for its members. The familiar format seeks to provide NAVTA members with a sampling of some of the more recent news stories that affect the profession and veterinary community. Source: NAVTA, April 11, 2017. INSIGHTS: NAVTA provides multiple … [Read more...]
New posts from Is My Practice Healthy?
Drs. Blach and Clark provide an interactive and educational venue to improve veterinary practice management. Many of their posts also relate to servicing clients as a representative or retail associate. Here are some recent posts we found valuable: Make sure your marketing fits your target market Focus on the customer Is this good for them or for you? Source: … [Read more...]
An overview of rabbits’ teeth
This series of articles provide a good overview of rabbit teeth. Rabbits use their incisors to slice food, while the molars grind it down. Rabbits have 28 teeth. The ones we see most often are the four incisors in the front of the mouth. Behind the top incisors are two smaller incisors known as peg teeth. The 22 remaining teeth are molars and premolars and are known as cheek … [Read more...]
Top 5 client pet peeves
Jessica Goodman Lee, CVPM, shares her perspective on how clients view practices and the annoyances that work against client satisfaction. Source: Veterinary Team Brief, April 2017, page 33. Lee’s top 5 client pet peeves: Lack of information Lack of education Failure to provide documentation Lack of caring Failure to delegate INSIGHTS: Note the take … [Read more...]
Is a rabbit the right choice? (includes video)
Too often, parents purchase a rabbit for a child. Easter is the most common time for this to happen. The child is excited, the rabbit is terrified, the child loses interest, the rabbit is ignored and the parents become disappointed and resentful. Consider sharing the information in this reference site on websites, blogs and in newsletters. Rabbits, families and children will … [Read more...]
Pigs – a hobby farmer’s view
Every breed is unique, but producers should know what they’re getting when raising pigs for market pork. Rodney Wilson shares how he learned this all-important first lesson in our lifelong education about feed conversion efficiency: pigs can loosely be lumped into two classes, bacon pigs and lard pigs. Source: Hobby Farms, March 20, 2017. Today’s new and prospective hog … [Read more...]
Changing pet owner perceptions of veterinary hospitals
AAHA Chief Executive Officer Michael Cavanaugh, DVM, DABVP (Emeritus), presented new research data during the opening session at the AAHA yearly conference. Pet owner perceptions of veterinary hospitals are declining, while awareness of veterinary hospital accreditation has increased. Source: AAHA Press Room, March 30, 2017. While the news of overall pet owner perception of … [Read more...]
Cage-free eggs come with costs
The majority of the U.S. egg supply will become cage-free within a decade, but the egg industry says the economics don’t make sense. “The ability for the industry to do this conversion is truly subject to the demand for cage-free eggs from the consumer,” said Jeff Coit, a poultry industry specialist at Farm Credit Services of America. “Today, we’re not there. The vast majority … [Read more...]
There’s something wrong in the neighborhood
Who you gonna call? Pest busters. Here’s a list of available products for parasite and pest management. Source: Beef, April 2017, page 20. Pest busters for 2017. … [Read more...]
Cross-selling is not a strategy
Ken Favaro shares that almost overnight, cross-selling has gone from a ubiquitous practice imbued with positive connotations to a politically incorrect word that’s redolent of corporate misbehavior. This could be a wonderful thing if it causes companies, including your own to rethink their approach. Source: Strategy + Business, March 21, 2017. You want your customers … [Read more...]
5 tips to improve conversion rates
The common thread in Michael Georgiou’s tips for improving conversion rates is that they all move toward building a positive and personal relationship with the customer. It starts from the beginning and moves through the whole process, bringing you to the end result: making the sale. Source: Entrepreneur, April 1, 2017. If you want to know how to close more sales, start … [Read more...]
Selling in the age of the connected customer
Tiffani Bova says the role of sales is experiencing a renaissance. However, sales reps must adapt and embrace new ways of doing their job. As we entered the 2000’s many thought advertising, mass media, the internet and e-commerce would replace the traveling salesman. Bova believes that the future of selling will be contextual. The hardest part of most sales today is that we … [Read more...]
Here come the mosquitos! (includes video)
Veterinary parasitologist Dr. Laura Kramer discusses the increased dispersion of mosquitoes in Europe. The phenomenon is mirrored in the U.S. She sees three factors: Climate change Infected dogs moving around more than in the past New mosquito vectors that can transmit heartworm disease Source: Veterinary Medicine, April 5, 2017. Stop to consider the second point … [Read more...]
5 reasons to monitor colostrum quality
You may think that we don’t need to discuss colostrum ever again. Phil Durst shares five reasons to routinely check test colostrum to better understand the variances in quality. Colostrum quality is the first step in making sure calves are protected and set up for success in life. Source: Dairy Herd Management, April 5, 2017. Why test colostrum quality? Here are some … [Read more...]
Increase feline heartworm prevention efforts
At an estimated prevalence of 0.4%, hundreds of thousands of cats in the United States are likely infected with heartworms. Given the difficulty in diagnosing infection at all clinically relevant parasite stages and lack of curative treatment options, efforts should be increased to ensure all cats receive heartworm preventive. Source: JAVMA, April 15, 2017. Results: … [Read more...]
Meet change head-on with customers
In this piece, Pam Foster shows how the distributor rep is a resource for customers. Her solid guidance is to look at each practice individually and not fixate on short-term interactions. Source: Veterinary Advantage, March 2017. Mike Hay, Abaxis (formerly Henry Schein) offers some pointers to help you stay on top of the latest innovations while also managing your daily “to … [Read more...]
Drs. Blach and Clark hammer key points
This installment of Is My Practice Healthy? focuses on customer care, the beginnings of forecasting inventory and financial literacy. Each post is worth reading. Source: Is My Practice Healthy?, April 3, 2017. Ismypracticehealthy.com (IMPH) was designed to provide an educational venue and community where stakeholders in the veterinary industry can go to learn about … [Read more...]
Be aware of the causes of bloating
Spring pastures are greening up. Cattle grazing these lush grasses, especially immature legumes, are susceptible to bloat. It can occur in as little as 15 minutes or nearly two days after grazing. It can also be painfully deadly. Experts from Purdue University’s agronomy and animal sciences departments offer 10 tips to help avoid bloat, as well as a video showing how to tube a … [Read more...]
Stressed now, lame later
International hoof care consultant Karl Burgi identifies three primary incidences that can trigger lameness events: heat stress any episode of cows standing too long transition Source: Dairy Herd Management, March 31, 2017. Heat stress affects the feet? Yes, said Burgi, because hot cows stand more to try to cool off. When cows are standing, blood does not flow as … [Read more...]
Exceptional customer service, the extra mile
Celeste Van Deinse, LVT, shares ideas about how to enhance customer service. Our team especially liked her recommendations about considering young owners, communication on wait times and prioritizing follow-up calls. Source: MWI Messenger, April 2017, page 11-12. Going the extra mile can set your practice above the rest, helping to reduce client turnover rates while … [Read more...]
New information about chronic pain in declawed cats
Declaw once soared in popularity in the U.S. as more cats were now being kept indoors. Declaw was then, and is still thought by many, as a way to prevent indoor-only cats from damaging the home, therefore preventing relinquishment and unnecessary euthanasias. Steve Dale, CABC, shares a history of declawing pros/cons and discusses new information related to pain and … [Read more...]
Backyard chicken basics always in order
Interest in raising chickens in backyards continues to grow. Bryant Gill with the Farm Report with Pam Jahnke interviews Ron Kaine, a University of Wisconsin Extension poultry specialist, to learn about backyard chicken basics. Source: Farm Report with Pam Jahnke, April 4, 2017. I usually tell people to choose one that you like because that’s going to make it more … [Read more...]
Chick time
Springtime means chick time, and it’s one of Kassie Kreissler’s favorite times of the year. Local farm and feed stores are getting prepared for the many chirps that are chick days. Kassie reminds us that taking chicks home requires some preparation. Here are a few of many things to consider: Vaccinations Housing Feed Grit Water Heat Space … [Read more...]
The reasons why dogs fight with cats
Not all dogs and cats have to get along with each other to live happy lives, but it is important to know which dogs can live with cats and which ones can’t. This is especially critical for shelters seeking homes for dogs, because nobody wants to adopt a dog who will terrorize their cat. Source: The Bark, April 1, 2017. A recent study has increased what we know about which … [Read more...]
Top priority, keep dogs’ nails short and sweet
It seems like nobody likes to trim dog nails. Not pet owners, not the dog, nor anyone else, including vet techs and groomers). But for the health of all dogs, it must be done frequently enough to keep dogs’ nails short. Consider this article for websites, blogs, social media posts or a spring newsletter. Source: Whole Dog Journal, April 2, 2017. When nails are so long … [Read more...]
Grain-free pet foods: fact or fiction?
Many pet owners believe grain-free diets are better for their pets because they assume they are more natural, carbohydrate-free and less likely to result in health problems. This is not the case. No credible evidence has been found showing grain-free diets are better for pets, nor do any nutritional foundations support this claim. Source: Clinician’s Brief, March 2017. Pet … [Read more...]