“Key Elements for Implementing Antimicrobial Stewardship Plans in Bovine Veterinary Practices Working with Beef and Dairy Operations” is the title of a new document recently created by AABP. It was compiled to help veterinarians with best practices for designing, implementing and monitoring antimicrobial stewardship programs with clients and to help beef and dairy operations … [Read more...]
Manage your manager
Whenever I write about management, I get the sense that sales reps, vet techs, receptionists and other employees check out. Yet, the effective management of your boss, by you, has a great impact on your job satisfaction and ultimately on your happiness. This article provides great tips to help you get started managing your manager or supervisor. Source: Harvard Business … [Read more...]
The invisible emotional burden of caring for a sick pet
Researchers are discovering the dynamics of overlooked or minimized impacts on animal owners with sick animals. “I wouldn’t equate pet caregiving with human, and certainly don’t want to minimize what family caregivers go through,” said lead author Mary Beth Spitznagel, a clinical neuropsychologist at Kent State University, “but we are seeing similar patterns in terms of a … [Read more...]
While uncommon, owners may have Leptospirosis risk
We hear a lot about zoonotic risks where disease in animals can infect animal owners. George E. Moore, DVM, and Michael R. Lappin, DVM, have written clear instructions for animal owners and team members to help prevent zoonotic infection from Leptospirosis sp. Source: Clinician’s Brief, September 2017. Infection appears to be uncommon for owners of dogs with leptospirosis … [Read more...]
AAHA NEWStat introduces guide to veterinary team wellness
NEWStat contains AAHA-generated content, sponsored content and articles of interest. This issue announces the launch of the Healthy Workplace Culture Initiative. The initiative will address wellbeing from an alternative perspective that utilizes a positive, proactive approach to help prevent or mitigate mental health issues in veterinary practice teams. Source: AAHA NEWStat, … [Read more...]
Fear Free resources for the home (videos included)
The Fear Free movement continues to gain momentum. We stumbled on to Fear Free Happy Homes on Twitter. Housed on this website are videos and information to help pet owners create their own fear free environment. Consider registering and using the videos in social media, on websites and as part of school educational programs. Source: Fear Free Happy Homes, October 7, … [Read more...]
Opinion – Anti-vaccine movement gaining traction
Animal health pros focus on issues of One Health, zoonosis and disease control. It is not unusual to find material that portrays animal owners spending more on their pets’ care than their own health. We are going through a continuum of vaccination rationalization discussions. Then we find articles like this about the anti-vaccine movement in human health. Be assured, AHD has … [Read more...]
Sponsored Content – Lifestyle vaccine podcast series
Boehringer Ingelheim Animal Health has produced a series of podcasts with VetFolio® featuring three thought leaders presenting about key infectious diseases. They discuss facts that help determine a vaccination protocol that is right for individual animals, along with practical tips to optimize client education and compliance. The podcast topics are: Episode 1: Feline … [Read more...]
Should you believe that article you just read?
Nicole Palumbo, DVM, speaks out about internet articles, their sources and whether they are believable. Addressing pet owners, she cautions, “When it comes to social media, we all have to be careful with what we share and what we believe is to be true.” She offers some guidelines to influence you on what is appropriate to share about reporting on veterinary medicine. Source: … [Read more...]
Oral flea control: DVM vs. OTC
Nancy Kerns with Whole Dog Journal discusses oral flea control in a two-article series. The first describes five oral medications that veterinarians may prescribe to stop or prevent a dog’s flea infestation. The second describes the four oral medications that kill fleas on dogs and are available to owners as over-the-counter (OTC) products – no prescription … [Read more...]
Pinkeye often flares in fall
“Pinkeye, or keratoconjunctivitis, is an infectious disease of cattle that costs producers money in several ways,” says Gerald Stokka, North Dakota State University Extension veterinarian. He and Neil Dyer, an NDSU pathologist, notes that the bacteria Moraxella bovis is one of the primary agents in pinkeye, although Moraxella ovus and Moraxella bovoculi have also been isolated. … [Read more...]
10 reasons veterinary clients are afraid to say, “yes”
Phil Zeltzman, DVM, reminds readers that veterinary medicine can be provided only when exchanging services for money. Since clients are sometimes afraid of being sold or potentially afraid of the veterinary profession, he discusses the need to allay those fears by confidently providing recommendations as an expert advisor. To get a firm yes, make something emotional happen … [Read more...]
Puppy poop infects 55 with Campylobacter bacteria
U.S. Centers for Disease Control and Prevention have tracked Campylobacter infections in humans. The agency says infections that were linked to puppies from Petland have been reported between September 2016 and October 2017 in Florida, Kansas, Maryland, Missouri, New Hampshire, New York, Ohio, Pennsylvania, Tennessee, Utah, Wisconsin and Wyoming. Source: HealthDay, October … [Read more...]
You’re gonna’ get the beep
Whether you are in sales, customer service or doing follow-up calls from a veterinary clinic, Steve Keating’s discussion of voice mail preparation is important. Every time you call someone prepare to leave a clear, compelling and concise message. Source: Lead Today, October 1, 2017. Leaving only your name and phone number by the way is NOT a message, it’s just some … [Read more...]
Stop dogs from pulling on their leashes
There are never enough tips to help with common canine behavior problems. Pulling on leashes when using a neck collar can be damaging to the dog. Annie Phenix, CPDT-K, offers some force-free advice to the issues. Source: Dogster, September 21, 2017. I see walking the dog as an excellent way to get your dog (and you) moving, but a dog cares more about “pee-mails” and other … [Read more...]
Fear is worse than pain for animals
Dani McVety, DVM, writes that humans can rationalize pain and the anxiety of negative emotions that accompany the anticipation of it. Animals cannot rationalize, she says. She quotes Temple Grandin, PhD, who says, “The single worst thing you can do to an animal emotionally is to make it feel afraid … fear is so bad for animals I think it’s worse than pain.” Source: … [Read more...]
Opinion – Adjust ROPs and EOQs for the holidays
The rise of e-commerce and the growing instant gratification consumer mentality has exacerbated the need for early and thoughtful peak season preparation. This article is a reminder to adjust inventory on-hand settings and replenishment timelines for critical items in animal health inventories. Halloween will not create much disruption, but it does signals the upcoming holiday … [Read more...]
Feline asthma updates
Feline asthma is a common cause of cough and intermittent respiratory distress in cats that can be challenging to diagnose and treat. However, prognosis is generally good with the appropriate treatment. Feline asthma management can be separated into acute and chronic treatment strategies. Treating with bronchodilators can sometimes cause more harm than good. Source: … [Read more...]
Vasopressin and oxytocin affect canine aggression
Many hormones influence canine aggression, according to a new study by researchers at the University of Arizona titled, “Endogenous Oxytocin, Vasopressin, and Aggression in Domestic Dogs”. Karen London, PhD, discusses study findings and future treatment potential. Source: The Bark, September 30, 2017. The study findings are no surprise given that the hormones testosterone … [Read more...]
Groom and bathe chickens right for best results
The backyard or pet chicken population is growing. What do you do with a dirty chicken? Jeremy Chartier offers a few tips you should know since birds naturally bathe in dust baths. Source: Countryside Daily, October 3, 2017. Bathing poultry before a show is very common in the world of 4-H and other youth shows. It is necessary to get birds wet when grooming and bathing … [Read more...]
Don’t avoid giving praise
Given how unpleasant giving critical feedback can be, it is no wonder providing feedback is one of the more difficult parts of a manager’s job. Yet, surprising findings show that people admitted that they avoided giving positive feedback. Apparently, leaders or managers vastly underestimate the power and necessity of positive reinforcement. Source: Harvard Business Review, … [Read more...]
Opinion – Itemized or lump sum fees? Is one superior?
I have supported itemizing veterinary services. This also includes billing some items at no charge and adding a professional courtesy comment when zero dollars is invoiced. Brenda Tassava, CVPM, offers good perspectives on the value of itemization instead of lump sum charges. Regardless of waht approach is used, Tassava is spot-on about strategically pricing services and … [Read more...]
Retail price index benchmarks OTC pricing
Regardless of where you are in the supply chain, alternate sources confound pricing decisions daily. Animal owners are often full of low-price information without understanding whether it was on a different size, pharmaceutical equivalent or a targeted promotion as part of a bundle. The Retail Price Index is designed to help animal health pros understand market pricing and not … [Read more...]
Time to fix the labor market
Who to hire, what to pay them, and how to screen them from myriad sources are perplexing for hiring managers looking to hire qualified candidates. Andrew McIlvaine reviews an initiative from the Rework America Task Force. Source: HRE Daily, September 27, 2017. Rework America’s stated goal is to “fix America’s broken labor market” by transforming it to a “21st century, … [Read more...]
Prevent prescription errors
We all need to do the best we can to improve communication between human pharmacies and veterinarians. During a session this year at the AVMA Convention 2017, Jennifer Buur, DVM, and Maureen Schanck, PharmD, shared common challenges and ways to better communicate prescriptive information to match the pharmacists’ training or lack thereof. Source: JAVMA News, October 1, … [Read more...]
McKinsey and Company; 3-Q-17 top ten
Animal health pros read at all levels. McKinsey shared its top 10 articles for third quarter for easily reviewing key subjects. You will find some of these worth considering. What’s missing in leadership development? Competing in a world of sectors without borders Untangling your organization’s decision making Source: McKinsey and Company, September 29, 2017. … [Read more...]
Incivility is killing us
Employee engagement is being touted as one of the great differentiators between companies that are great and the also-rans. Nothing has a greater impact on employee engagement than disrespect in the workplace. It impacts your performance at work, your quality of life outside work and even your health and longevity. Source: Quartz, September 15, 2017. Forty-seven percent of … [Read more...]
X-ray contest 2017 – winners and runners-up
Animal health pros across all segments of the market enjoy seeing the images and frequent absurdity of what animals eat. Bones, necklaces, hair bands, charms, drain plugs and foam bullets are few of the items found in this year’s contest photos and images. Source: Veterinary Practice News, September 29, 2017. The 2017 annual X-ray contest didn’t fail to deliver on the most … [Read more...]
Workplace rudeness is costly and takes toll on employees
Rudeness in the workplace can seem subtler than harassment or bullying. In fact, it may even seem routine. Mounting research, however, demonstrates that rudeness can harm employees’ well-being and work performance. If rudeness feels like a threat, it uses cognitive resources to focus attention on processing unpleasant interactions, according to Amir Erez, a management professor … [Read more...]
Lack of sleep is killing us
A catastrophic sleep-loss epidemic is causing a host of potentially fatal diseases, according to professor Matthew Walker, director of the Centre for Human Sleep Science at the University of California, Berkeley. In a recent interview, he warns that sleep deprivation is not being taken seriously enough by employers and everyday people alike. According to his research, there is … [Read more...]