Handling angry clients is less of a science and more of an art form, writes Jamie Rauscher, RVT. It takes thick skin and years of experience to master. She reminds us to identify and address the problem and also to consider the source. Source: Today’s Veterinary Nurse, Spring 2021. Link. INSIGHTS: Rausher provides good guidance for facing angry clients. It is important to … [Read more...]
Anger, masked with a smile: How to handle passive-aggressive workers
Passive aggression can manifest in multiple ways, but it typically involves avoiding direct conflict. The passive-aggressive person is motivated by their fear of expressing their anger directly. It is a defensive and ingrained behavior. Fortunately, managers can learn to recognize the patterns of passive-aggressive workers, then deftly guide them to change that behavior, … [Read more...]
Border Collies are wonderful dogs, but they make poor CEOs
Todd Ordal uses sheep dogs nipping at heels as a poor example of leadership. Sheep require constant nipping, he says. And the only people who’ll work for a Border Collie for an extended period are sheep! Running to-and-fro and nipping at heels (OK, barking orders) creates a lot of movement, but it’s mostly wasted movement. And the moment the barking stops, all hell breaks … [Read more...]
Chameleon-like ambiverts make better leaders
Bryan Lufkin says blending extrovert and introvert personality types can make you indispensable in the office. Finding the right balance is a skill we can all master. Ambiverts naturally engage in a flexible pattern of talking and listening. They are likely to express sufficient assertiveness and enthusiasm to persuade and close a sale. They are also more inclined to listen to … [Read more...]
Worth a Glance – April 8, 2021
How we treat animals will inform our future with robots Source: One Zero, April 1, 2021. Link. Author Kate Darling from MIT Media Lab believes that as humanlike robots become more advanced and more deeply integrated into society, we should be wary of people becoming accustomed to mistreating them. Diagnosis of the diagnostics in … [Read more...]
Virtual fencing technology to intensively graze lactating dairy cattle, really?
Grazed pasture is generally the most cost-effective nutrient source in pasture-based dairy systems. A recent study compared traditional electric fence to GPS technology connected to cow collars. The objective was to measure the technology efficacy and pasture use outcomes. Source: Journal of Dairy Science, April 1, 2021. Link. Overall, this study demonstrated a successful … [Read more...]
New PRRS 1-4-4 L1C variant deserves vigilance, preparations
PRRS has been challenging swine producers for nearly 35 years. In late 2020, a variant strain surfaced from the PRRS 1-4-4 L1C lineage. It can be extremely virulent, although not the only variant strain circulating in swine herds. We’re sharing articles with different perspectives about the significance of this variant. It is clear, however, that biosecurity protocols at … [Read more...]
The battle to control America’s ‘most destructive’ species: feral pigs
Today, there are between 6 and 9 million feral hogs running across at least 42 U.S. states and three territories. The cost of the damage they cause is probably about $2.5 billion annually, according to the U.S. Department of Agriculture. We haven’t been able to find a crop that feral swine won’t eat.” - Stephanie Shwiff, economist with National Wildlife Research … [Read more...]
Chickens in a minute; including treats (video)
Most backyard birds receive treats because it’s fun for the owners. But overdoing it is dangerous because our birds can fill up on them. Chickens only have 24 taste buds compared to our 10,000.” Source: Backyard Poultry, April 2, 2021. Link. Also see: Lesser-known facts about chickens and ducks Backyard Poultry, April 2, 2021. Link. … [Read more...]
The rise of reptiles and what it means for veterinary medicine
Mike Corcoran, DVM, DABVP, CertAqV, says the number of reptiles as pets has more than doubled since 2007. The pet trade is marketing more products to reptile owners directed at enrichment and the human-animal bond. He expects veterinarians will see reptiles more frequently as their owners seek diagnostics and treatments recommended for their pets. Source: Pet Vet Magazine, … [Read more...]
April 11-17 is National Dog Bite Prevention Week
There are an estimated 77 million dogs living in U.S. households and millions of people are bitten by dogs every year. Most, if not all, of these bites are preventable. The American Veterinary Medical Association has assembled worthwhile tips for observing National Dog Bite Preparedness Week® and tools for bringing dog bite prevention education to clinics and … [Read more...]
Frenetic random activity periods. Why?
FRAPS or, frenetic random activity periods, are also known as zoomies. Karen B. London, PhD, shares reasons behind dog zoomies. They are not a reaction to Zoom meetings, however. London also shares some insights into dogs and smiling in a related article. Source: The Bark, March 2021. Link. Most of the time, a case of the zoomies lasts just a few minutes or even less. … [Read more...]
Do you want to be right or happy?
Michael Easter offers a psychology-based approach to conflict. He says psychologists theorize that our capacity to reason didn’t develop so we could find better beliefs and make better decisions. Reason likely evolved so we could win arguments. By inserting the question, “do you want to be right or happy?” Easter says we insert perspective into the equation. Source: Forge, … [Read more...]
What do when your anxiety sets in at a live networking event
Susan McPherson has thought about reconnecting live after so much time in a digital world. She’s found that people fail to maintain the right mindset about connecting and offers tips for getting back into the game. Source: Fast Company, April 2, 2021. Link. Being at the top of your game in terms of your well-being is not dependent on your role or the amount of stress you … [Read more...]
Deal with jargon problems
Jargon is a staple of the modern workplace. Sometimes jargon has a legitimate purpose, but overreliance on it and acronyms can make people feel excluded or lead them to disengage. If you’re concerned about possible negative effects of jargon on your teams, clients or organization, consider the following: Know your audience. There are times when using jargon can help you … [Read more...]
5 ways to master the art of bragging
Women have always faced unique challenges in the workplace, particularly when it comes to self-promotion, writes Charlene Walters, MBA, PhD, and career coach. She says modesty isn't always a good thing. Yet, according to a 2019 survey of working women, 84 percent said they feel uncomfortable talking about professional or academic accomplishments, and more than 69 percent said … [Read more...]
Review: Overhead costs and calculating them
We shared 3 ways to create an employee-owned culture last week. In a previous role, a savvy leader transparently shared overhead costs, how they were calculated and how they were attached to every element of servicing internal and external stakeholders. His objective was to educate the team on the economics of the business beyond looking at top-line sales and empower a greater … [Read more...]
Speed and resilience: 5 priorities for the next 5 months
Over the past year, adrenaline unlocked speed. In the near future, speed will need to arrive by design, say the authors. As businesses recover from COVID-19-related disruption and reimagine themselves for the next normal, they need to ask—and answer—five questions. Source: McKinsey and Company, March 29, 2021. Link. Businesses need to ask and answer the following five … [Read more...]
Changing feline eating habits can be good
Donna Raditic DVM, DACVN, CVA challenges traditional feeding habits and suggests encouraging diet variety for cats. She outlines rationales and benefits with catvocate Steve Dale. Source: Catster, March 31, 2021. Link. Think about what cats do in the wild. It makes sense to offer a cat two or three diets, each with different textures, tastes and smells (unless the cat is … [Read more...]
Deworming dairy heifers
Scott E. Poock, DVM, DABVP, discusses deworming with a focus on differences between confinement and pastures. He reviews worm life cycles and how infestation occurs. Source: American Dairymen, March 10, 2021. Link. If a heifer has been raised in confinement and hasn’t had exposure, you don’t need to waste money on deworming. By contrast, if heifers have been exposed to … [Read more...]
Antibiotic-free production continues to evolve
Balancing human and animal health is the highest priority for antibiotic-free livestock and poultry production. Proactive measures have advanced rapidly in the poultry industry, including phytogenics, probiotics and prebiotics. Source: Feed Strategy, March/April 2021. Link. Lessons learned in the poultry industry can be applied to other species. I expect a steady pickup in … [Read more...]
Crack control: Cause and prevention of toe cracks in horses
In an excerpt from The Essential Hoof Book, writers Susan Kauffmann and Christina Cline share information on the toe crack, one of the most common types of hoof crack. . . . toe cracks are most often due to a combination of mechanical stresses in the toe region paired with compromised laminae that cause a lack of good connection between the wall and the coffin bone.” Source: … [Read more...]
Shoe removal. A skill for every horse enthusiast (video).
Certified journeyman farrier Lee Olsen demonstrates how to pull a horseshoe off of a hoof. It is a skill every horse owner should know. Source: Western Horseman. Link. … [Read more...]
How to help a dog with separation anxiety
Complimentary Sponsored Content Claire Walther, DVM, shares three ways to address separation anxiety: environmental management, behavior modification and pharmaceutical options. Walther is a Zoetis Petcare medical lead. Source: Zoetis Petcare. Link. Changes in a dog’s life can also trigger separation anxiety even if they haven’t had problems with it before. Even changes … [Read more...]
Healthy Puppy Month effort seeks to raise $20,000 for parvovirus research
Complimentary Content Revival Animal Health and Good Dog are teaming up to celebrate Healthy Puppy Month and raise money for parvovirus research. All month long, puppy owners and caretakers are encouraged to sign the Healthy Puppy Pledge. For every signature, Revival and Good Dog will donate $1 to Morris Animal Foundation, up to $20,000, to help fund parvovirus … [Read more...]
Emergency clinic owner shares Talkatoo experiences
Sponsored Content Practice owner, Lindsay Ruland, DVM, shares her experiences with Talkatoo during an interview with William Forsey. Her clinic story, management decisions and where Talkatoo has proven valuable are woven through the discussion. Source: Talkatoo. Link. Talkatoo works with medical record entry but also with emails. After a day of surgery, my hands are … [Read more...]
Emails, legit or not? Here’s how to tell
Sponsored Content There are a lot of emails that look legitimate but are not. Here's how to verify the website that is sent to you is really your bank or vendor. You can also learn if the website contains malicious activity that will put you at risk. Source: Lucca Veterinary Data Security. Link. … [Read more...]
New grooming series, ‘Pooch Perfect’ coming to ABC
'Pooch Perfect' is the ulti-mutt dog grooming competition series, says ABC. The eight-episode reality series will showcase 10 of the best dog groomers in the country, and their assistants, competing in a series of paw-some themed challenges. The series, hosted by actress Rebel Wilson, premieres Tuesday, March 30, 2021 8:00 p.m. EDT|7:00 p.m. CDT on ABC! Source: ABC, … [Read more...]
Why it’s vital to say “please” and “thank you”
There are those who were never taught basic etiquette and are ignorant to proper manners. Others have adopted bad habits and don’t even realize how they come across to people. And yes, some folks are rude and ungrateful; all they think about is themselves. While you may think that saying “please” and “thank you” is a mere nicety, failing to do so is more significant than you … [Read more...]
Pet products landscape is continuously evolving
“The omnimarket experience has redefined the way pet owners search for, find and buy pet products. It transcends retail channels and product categories,” shared David Sprinkle, publisher and research direction for Packaged Facts. He said, “. . . the humanization of companion animals is increasingly evident with pet food, especially evident with fresh pet food, with pet food … [Read more...]