The reasons for the imbalance between labor demand (open jobs) and labor supply (people willing to take those open jobs) are many and complex, writes Steve Boese. He discusses the role HR technologies could play in helping balance supply and demand, and consequently, place more people in open roles. Job losses have been felt most acutely by low-wage earners and low-wage … [Read more...]
Foster tighter bonds with your associate veterinarians
The right hire and setting clear expectations are strategies that, help practice managers and owners create a more cohesive environment that everyone can thrive in, Brian Conrad, CVPM, says. Candidate attributes, financial expectations, CE goals and team building are components of developing bonds, he says. The clearer the expectations are laid out, the better the relationship … [Read more...]
Telemedicine is as old as the telephone. Getting paid IS NEW!
Opinion We’re referencing four complementary sources in this post. Virtual veterinary care is advancing at warp speed. Still, some veterinary clinics struggle with moving from a courtesy service approach to charging for telemedicine services as clients embrace the convenience. Creating clear boundaries between “courtesy services” and what is considered a "paid service" is … [Read more...]
Worth a Glance – May 27, 2021
Last week’s most read post No, people aren’t giving up pandemic pets because they’re bored Source: Animal Health Digest, May 18, 2021. Link. Two words for an instant dose of empathy Source: Forge, May 3, 2021. Link. Try mirroring the other person’s struggle with the words “of course” to validate their challenges or … [Read more...]
Canine origin coronavirus causing a stir
Preliminary reports of a dog origin alpha canine coronavirus infecting people are alarming. Scientific diligence is needed to confirm the species jump and determine how much risk management is required, if any. We’re sharing three articles for your review and consideration. I think the more we look, the more we will find that these coronaviruses are crossing species … [Read more...]
Dog accessories help owners with responsibilities
Opinion The author got my attention with these opening sentences: Bringing home a dog means an addition to your existing family and your responsibilities. Being the owner, you will be responsible for the dog’s actions, behavior and health. What followed was a nice overview of some accessories to help make a dog’s life easier and strengthen his bonds with family … [Read more...]
AAFP releases new end-of-life toolkit
AAFP’s new End of Life Educational Toolkit provides information to help facilitate a peaceful and painless transition for a cat at the end of their life. This digital toolkit aids veterinary professionals in preparing a well-planned process to honor the life of the cat by offering guidance and valuable information. Source: American Association of Feline Practitioners. May … [Read more...]
The 3 Rs of tick-borne diseases
Reports from colleagues around midwestern U.S. states indicate tick populations are thriving. Tick distributions are dynamic and ever-changing, and practice protocols often need to evolve to meet the growing threat ticks pose to pet health, writes Holly Morss, LVT. Morss discusses teaching staff members to address tick borne disease using the 3-R’s: Review the topic of … [Read more...]
These 8 expressions can make you sound insensitive at work
We need to abandon expressions that might demonstrate emotional insensitivity. Eliminate these if you want to show concern for the feelings of your coworkers: Whatever No problem No way Understood Totally I hear you Guys You’re being sensitive Source: Fast Company, May 24, 2021. Link. Whether working remotely or as team members in-person, managing … [Read more...]
10 ways to have a better conversation
In this insightful TED talk, Celeste Hedley shares 10 useful rules for having better conversations. "Go out, talk to people, listen to people," she says. "And, most importantly, be prepared to be amazed." Headley has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy amount of … [Read more...]
Nutrition Coach Certification: Nutritional education for the pet, client and practice
Nutrition is one factor the veterinary healthcare team can affect, writes Kara M. Burns, MS, MEd, LVT, VTS (Nutrition). Burns advocates for involving veterinary nurses as nutrition counselors for pet owners and the practice team. She discusses the values of nutritional education, the challenges of misinformation and shares details on the NAVC Pet Nutrition Coach … [Read more...]
Redefining Team
Guest Contributor - Alyssa Mages, BS, CVT The word team conjures up many different images, positive for some and downright uncomfortable, for others. There are so many clichés surround it as well – we’ve all heard the overplayed “Teamwork makes the dream work.” “There’s no ‘I’ in team,” and so on – but what does being part of a team truly mean? Mages notes the negative … [Read more...]
Why should I care?
In an ongoing crisis, clear communication is more important and more difficult than when things are normal. Employees and customers are hungry for information, so we are tempted to pull together presentations and communicate with urgency instead of with careful planning. Source: Harvard Business Review, May 6, 2021. Link. If they do not know why a new action is necessary, … [Read more...]
VVCA Lunch & Learn demonstrates importance of decision support
Opinion Kudos to Shadi Ireifej and Ali McIntyre for coordinating and producing the May 26 VVCA Lunch & Learn. The only disappointment was low attendance. Ireifej shared several video cases where clients needed support to decide if their animal warranted emergency care. It was impressive to see and hear how Ireifej: Engaged the clients comfortably and casually … [Read more...]
Forget everything you know about telemedicine
One might picture Jessica Vogelsang, DVM, stomping her feet as she discusses telemedicine and virtual care. Her blog post is a rally call aimed to raise the view of colleagues who are likely to meet a 2021 barrage of client appointments in the months ahead. We’ve spent the last five years arguing over the value of veterinary telemedicine because the assumption has always been … [Read more...]
Flexible workforces in veterinary practices might include aging boomers
Opinion Two recent articles prompted aberrant thought connections. Maybe for certain veterinary practices, geographies or situations the synergy between flexibility and aging boomers might be workable. In the first, Theresa L. Entriken, DVM, discusses purposefully building a schedule-flexible, diversely talented segment of your team. She says, “Imagine a team consisting … [Read more...]
What executives are saying about the future of hybrid work
The authors compiled hybrid work survey results from 100 executives from various industries and locations. While employees are feeling anxious, most organizations have only begun to think through and articulate the specifics of how to carry out a more permanent mix of remote and on-site working for all roles that aren’t essential to perform on site. Source: McKinsey and … [Read more...]
Customer service is not customer experience
Customer service is only one aspect of the entire customer experience. Customer service needs to be put into context — which means putting customer experience first. Most customer service starts when a customer calls with a problem. By contrast, customer experience starts with hope — with the reason the customer chooses you in the first place.” Source: Strategy + Business, … [Read more...]
Worth a Glance – May 20, 2021
Last week’s top post Why constant learners all embrace the 5-hour rule Source: Animal Health Digest, May 11, 2021. Link. University of Minnesota researchers develop novel, field-deployable test for CWD Source: University of Minnesota, April 19, 2021. Link. The team is striving for a test that could be set-up at individual stations … [Read more...]
Why cats and dogs lick you
Getting licked is not always pleasant for owners. Two articles shed light on this common behavior which, for the most part, is an indication the owner is liked. Source: Catster, February 1, 2021. Link. When your cats lick you, it can be a compliment, a sign of stress or more says JaneA Kelly. She indicates anxiety, social bonding and trust are some of the reasons cats lick … [Read more...]
The history of dog adoption and rescue in the U.S.
Arden Moore and the Dogster team keep and update key moments in the history of dog adoption and rescue. Their timeline begins in 1866, when the American Society for the Prevention of Cruelty to Animals began its mission. Source: Dogster, April 30, 2021. Link. … [Read more...]
Study indicates canine cognitive dysfunction and periodontal disease seem linked
Recent research suggests that what is going on in a dog’s mouth may play an important role in canine cognitive dysfunction. Specifically, periodontal or gum disease has been shown to be an important factor in humans with Alzheimer's disease. Research done at Elemental Pet Vets in Freeville, New York recently generated data that suggests that what is going on in a dog's mouth … [Read more...]
The neuroscience of busyness
Cal Newport shares perspectives on a recent study designed to assess how we solve problems. The study indicates we’re biased toward solutions that add components instead of those that subtract them. Newport says this new paper raises intriguing possibilities. The collision of knowledge work (a new thing) with the digital age (an even newer thing) disrupted the professional … [Read more...]
A H.I.G.H.E.R whole team approach
Guest Contributor – Caitlin Keat, MSm We’ve combined two contributions from Caitlin Keat. Leadership behaviors do not always come naturally. Recognizing and allowing the whole person is critical to improving team dynamics, successes, retention and continuity. Wholeness is a state of forming a complete and harmonious whole. It is ongoing, everchanging, and something we have … [Read more...]
A new solution: Relief veterinary technicians
Employing a relief DVM is a familiar practice. However, the concept of a Relief Credentialed Veterinary Technician/Nurse is new to managers and practice owners, writes Michelle D. Krasicki-Aune MBA, BS, CVT. Source: Today’s Veterinary Nurse, Spring 2020. Link. Enlisting rCVTs in an institution can positively impact and potentially reverse some of the negative financial, … [Read more...]
Worth a Glance – May 13, 2021
NOTE: When it is time to catch up on your reading or recall something you scanned, try the AHD Archives on the right side of the AHD website. Such as: Archives for April 2021. Link. Last week’s top post Eating less meat won’t save the planet. Here’s why. Source: Animal Health Digest, May 4, 2021. Link. What my Mother’s death taught … [Read more...]
Could artificial insemination become illegal?
Artificial breeding might become illegal should a ballot initiative in Colorado be enacted by the state’s citizens says Corey Geiger. He reviews the legislation that would call an animal, “any living, nonhuman creature.” The revised definition would then state, “. . . not limited to, a dog, a cat, a horse, livestock . . ,” says Geiger. Source: Hoard’s Dairyman, May 10, 2021. … [Read more...]
First-ever camera footage from a wild wolf
Wolf restoration efforts continue to be controversial, depending on your geography. Researchers have stepped up their surveillance efforts by fitting a wild wolf with a video camera collar. Contrary to opinion, wolves are opportunistic omnivores. Source: The Bark, May 2021. Link. The lone wolf (#V089) displays a knack for fishing. According to VWP, “He can be seen eating … [Read more...]
Decoding the guaranteed analysis on cat food labels
No wonder cat food labels are confusing! When pet foods became common, the template just got moved over from livestock and never really got adjusted. It’s a lot different from what we are used to seeing on “Nutrition Facts” labels for human foods.” - Cailin R. Heinze, VMD, MS, DACVN To clear up some of the confusion, the authors provide a guaranteed analysis … [Read more...]
Why dogs bark at nothing
For dog owners it may seem like their dog can see ghosts, but there’s a logical reason for the commotion writes Stephanie Gibeault, MSc, CPDT. Dogs don’t experience the world the same way humans do, she says. Because you can’t hear or see anything in the environment to explain your dog’s barking, that doesn’t mean there isn’t something going on. New and experienced dog … [Read more...]