Michael Dryden, DVM, MS, PhD, DACVM, often known as Dr. Flea, discusses strategic methods for avoiding ticks, shares tips for preventing secondary disease and offers insights into why tick strategies have changed. He speaks about tick range expansion that impacts how veterinary teams can help animal owners reduce the risks in different regions. Source: Clinician’s Brief, … [Read more...]
Advocacy from veterinary teams helps pet owners choose pet insurance – Part 4
Sponsor Content Our series on how veterinary teams position and share the benefits of pet insurance continues. ASPCA® Pet Health Insurance field representatives have continued seeking feedback from veterinary professional advocates as part of an initiative started during VMX and WVC <Link>. In addition to the new comments in the link below, we’re sharing the … [Read more...]
Five techniques to help negotiate with a bully
Communication is difficult enough without having to deal with a bully, especially when negotiating. Stephanie Vozza shares what the author of “For the Forces of Good: The Superpower of Everyday Negotiation,” suggests for training your brain to approach the conversation calmly and then work through the bully’s position and perspective hoping to deescalate the negative … [Read more...]
When your boss suddenly reduces your scope
Scope reductions frequently arise within the context of restructuring, strategic shifts or mergers and acquisitions. Dina Denham Smith acknowledges these changes can be hard on egos and confusing. She suggests ways to manage emotions, avoid spiraling out of control, dedicate yourself to your next steps and learn from the experiences. Source: Harvard Business Review, August … [Read more...]
Adjusting to your customer
The ability to connect with customers in a meaningful way and offer solutions that meet their needs and solve their problems means you’ll be relevant to them. Source: Veterinary Advantage, December 2023. Link. Explore the challenges that each customer is facing and find ways to help.” INSIGHT: Every team member is a representative of your practice. … [Read more...]
Veterinary Visionaries release Psychological Health and Safety Guidelines
There is a role for everyone in the Psychological Health and Safety Guidelines. It champions work-life balance, physical health, mental health support and professional growth opportunities when leaders intentionally work to build a positive workplace culture. Connor Dunwoodie interviewed members of the task force to learn why implementing these guidelines in practice culture … [Read more...]
Communicating value for technician appointment fees
Wendy S. Myers, CVJ, shares ways to position veterinary technician appointments, including: Using a health assessment description for technician appointments versus exams for veterinarian appointments Listing the technician’s name on the invoice Educating front desk persons to clarify the reason for a visit to determine whether a technician or veterinarian visit is … [Read more...]
Worth a Glance – August 1, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, July 26, 2024. Link. Most read post(s) from the July 26th AHD Bulletin Smart ways to handle too much business. Link. Sharing cases can create confusion. Link. Beware of these toxic flowers in gardens, yards, building sites. Link. Toxic leadership. Link. … [Read more...]
How to teach a horse to dance (includes [amazing] video)
At the Paris Olympics, hundreds of competitors will try to marry athletic prowess to artistic grace, but only those competing in dressage will attempt it while sitting astride a willful animal. Source: The New York Times, July 30, 2024. Link. … [Read more...]
Trust your gut (with audio)
The connection between decision making and gut feelings has become a hot field for research, says Arthur C. Brooks. Our understanding of the mechanisms of “gut and brain" is still incomplete, but tests of the quality of decisions made from feelings as opposed to conscious analysis yield strongly suggestive and useful results. Source: The Atlantic, July 18, 2024. Link. Three … [Read more...]
Workplace superheroes need to remove their capes at home
Stop . . . look . . . listen! The guidance here may be incriminating for some achievers, but it is a good review of how things can go haywire at home after a busy, successful day. Being decisive, logical and goal- or task-oriented at work can be your superpowers, but at home, they can get in the way of genuine connection with family members who may feel unappreciated or … [Read more...]
The state of allyship in animal health
Last week we shared Sara Taylor’s article on unconscious filters and biases <Link>. In this article, MWI’s Lesli Stasiek shares excerpts from the 2023 State of Allyship-In-Action survey in which WILMAH participated. The participation enabled a look at animal health industry data separate from the total survey results. Positioning allyship as a continuum, she shares the … [Read more...]
Some change is necessary, some inevitable. Creating stability is critical.
Ashley Goodall explains the importance of the virtues of stability, together with an understanding of how to renew and practice creating stability, in this article. Underappreciated, constant change can become the enemy of performance, not its catalyst. “The science is clear: people do best at work when their environment is predictable, when they have some sense of control … [Read more...]
Worth a Glance – July 26, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, July 18, 2024. Link. Most read post(s) from July 18th AHD Bulletin – Facing declining interest in vet practice ownership. Link. Zoonotic web exposes complexity of disease transmission. Link. Biosecurity planning for secure beef supply. Link. ===================================== Managing equine … [Read more...]
Top universities in the U.S. for veterinary science
The University of California, Davis is the best school in the U.S. for veterinary science according to U.S. Career Institute research that ranked U.S. veterinary schools from best to worst Source: The Cattle Site, July 22, 2024. Link. … [Read more...]
Do pathogens come with the ability to develop resistance?
A study published in nature communications <Link> demonstrated that the within-host diversity of pathogen populations plays a key role in shaping the emergence of resistance in response to treatment. This in contrast to the traditional view that antimicrobial resistance emerges from pathogens that acquire new mutations. Source: IDSE, July 17, 2023. Link. “Study … [Read more...]
Fresh salmon? Of course, we’re in Nebraska.
Most Atlantic salmon consumers encounter are farmed, and Nebraska aquafarmers Mimi and Kiel VanderVeen are projecting 1,000 pounds of fish weekly from their Central Plains operation by year-end. They also grow seven varieties of lettuce produced within the aquaponic system. Source: Nebraska Farmer, July 22, 2024. Link. Photo by Mimi VanderVeen … [Read more...]
How eliminating “just” from relationships improves connection
Small moments often have a big impact on those around us, even if they were no big deal for us. Kristin Hendrix writes about downplaying, which is taking something we’ve done and making it out to be nothing. She provides an interesting perspective worth considering when someone expresses gratitude over one of our actions. Source: Leadership Vitae, June 13, 2024. … [Read more...]
From bias to equity: unconscious filters prevent us from unbiased views
We all have filters that can prevent us from seeing the world unbiasedly, writes Sara Taylor, author of Thinking at the Speed of Bias. She shares that regardless of whether our actions are effective or not, whether they are biased or not, whether our decisions are equitable or not, they all originate with our unconscious filters. Taylor says that 85 percent of us cannot … [Read more...]
Sharing cases can create confusion
Sarah Wolff, BVM&S, provides two strategic approaches to manage client experiences when more than one veterinarian can service a client. “Worst-case scenarios occur when colleagues have conflicting approaches and clients are caught in the middle.” Source: Clinician’s Brief, May 2024. Link. Wolff shares the benefits and drawbacks of a) clinician-bonded strategies and b) … [Read more...]
Worth a Glance – July 17, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, July 11, 2024. Link. Most read post(s) from the July 11th AHD Bulletin – Meeting customer expectations starts with employees. Link. Updated fluid therapy guidelines from AAHA. Link. Addressing common nutrition misperceptions. Link. ================================== The rise of pet product … [Read more...]
University of Illinois student focused on improving vet mental health
Justin Chiu, a University of Illinois, Urbana-Champaign senior, is seeking ways to help clients better understand the challenges veterinarians, techs, receptionists, and other veterinary professionals face. The animal sciences major shared his appreciation for support animals and how his work in a vet clinic has shown him the need for mental health support for veterinary pros … [Read more...]
Handling the threat of ticks
While animal health pros may discuss the same topic multiple times daily, individual animal owners may only hear about the risks from mosquitoes, fleas and ticks once or twice a year and ignore the topic in their online streams or feeds. Dana Kneese, DVM, reminds us that animal owners need to know the types of ticks and what diseases they carry and understand the basics of … [Read more...]
The long reach of rat poisons
Supertoxic rodenticides are building up inside unintended targets, including birds, mammals, insects and potentially our pets. While the full scope of the rodenticide problem remains elusive, scientists want to understand the damage and limit it. Recent research suggests second-generation compounds that may remain in tissues for nearly a year are more widespread in food webs … [Read more...]
Help save Monarch butterflies
We saw a sign like this one recently. It led to uncovering Lynn Coulter’s article on the importance of planting pollinator-friendly plants and Monarch waystations. Many veterinary hospitals and pet services locations have areas large enough to include a pollinator focus in landscape maintenance, so we’re sharing this information. Source: HGTV. Link. Monarch Watch recommends … [Read more...]
Thriving leadership
Self-leadership is the foundation that qualifies you to lead others. The author shares five tips to strengthen your self-leadership. Source: Giant Leap Consulting, July 2024. Link. At their core, arrogant leaders are fearful leaders which requires exploring what’s driving the fears and working through it. What good have I done today? - Benjamin Franklin’s end-of-day … [Read more...]
Worth a Glance – July 11, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, July 3, 2024. Link. This edition contains links to archived content in the Worth a Glance section plus links to previous years’ full editions as well as topic tags. ===================================== How to cope with post-vacation blues Source: Harvard Business Review, July 9, 2024. Link. Feeling drained … [Read more...]
2024 Animal Health Summit set for August 26th and 27th
Don’t forget to save your spot for two days of unparalleled networking, exclusive 1:1 business partnering sessions, thought-provoking industry leaders, dynamic panels and groundbreaking emerging company presentations. Source: KCAHC. Link. Register at this link. … [Read more...]
8 types of toxic bosses and how to handle each of them
The first step to surviving a toxic boss is knowing who you’re dealing with and how to work with them. Mariah Parker shares eight types of toxic bosses and how to survive those relationships. Source: Two minutes notice, July 27, 2024. Link. INSIGHTS: Safe, open, two-way communication remains a key to eliminate toxicity. … [Read more...]
Meeting customer expectations starts with employees
Customers want to deal with businesses that are consistent, reliable, accessible, helpful and prompt. Their expectations have never been higher and people want to work for companies that provide a great employee experience. Source: Forbes, November 7, 2023. Link. There is real benefit to companies that recognize the vital link between employee experience and customer … [Read more...]