John C. Maxwell said, “A leader is one who knows the way, goes the way and shows the way.” Every animal health professional is a leader when it comes to communicating with an animal owner, client, customer or staff member. Jesse Lyn Stoner provides some perspective on self-disclosure. Source: AVMA SmartBrief, May 31, 2016. Self-disclosure is an important leadership trait … [Read more...]
Career paths for client service representatives
Team members who want to grow personally and professionally in any role can help a practice thrive. Consider these tips and examples to help yourself or a staff member explore opportunities for advancement. Source: Veterinary Team Brief, March 2016. Many exceptional veterinary assistants, veterinary nurses, office managers, practice managers, and practice administrators … [Read more...]
Make a list of unethical things you’ll never do
Most people want to make a positive difference and remain ethical. But, it is easy to take shortcuts, cheat or stretch the truth. Like it or not, cellphone cameras make our behaviors more easily scrutinized today than ever before. We like this exercise of writing down what you won’t do. See what you think. Source: Harvard Business Review, May 30, 2016. Write a list of … [Read more...]
Grads need a P & L
We received Andy Kessler’s article from a subscriber. His tilt is toward recent graduates, but it seems the content offers a lesson for us all. The subscriber also commented that beyond the concept of P & L statements is the unspoken reminder that the objective is P over L. Source: The Wall Street Journal, May 22, 2016. The basic idea is to postpone consumption. Then … [Read more...]
A parent’s checklist
Millenials in or entering the workface have been characterized as entitled, lazy and a host of other unflattering terms. While this may be true in many cases, the root cause goes back to parents who allowed such behavior in their child’s formative years. So, when the former dean at Stanford university wrote about parenting in a piece titled, “8 skills everyone should have by … [Read more...]
Overcome your fear of public speaking
Representatives and veterinary team members are generally comfortable speaking one on one. Speaking before a group however can be a different story. Here are four tips to deal with potential fears. Source: Inc., May 16, 2016. Maybe you need to convince others that an idea makes sense. Maybe you need to show investors how a project or business will generate a return. Maybe … [Read more...]
The 21 most valuable career skills
Learn which skills are in demand and add to earnings in today’s job market. There are also tips about how to acquire those skills. Source: Money, June 2016. You can’t remain stagnant,” says Lydia Frank, PayScale’s editorial director. “You always want to be learning something new; you always want to be advancing.” … [Read more...]
Improve self-acceptance for better well-being
More than one in six veterinarians have considered suicide since graduation, according to a 2014 study by the Centers for Disease Control, as reported by JAVMAnews. It is important to maintain mental health and sound well-being, no matter what role you fill in the animal health business. Srini Pillay, MD, notes that self-acceptance, or lack of it, affects your physical and … [Read more...]
12 things that make us sound dumb
Consistently communicating clearly is hard. Yet, how we communicate with others helps keep projects moving, builds relationships and keeps careers advancing. Dumping these 12 words and phrases will help us sound as smart as we are. Source: Business Insider, May 12, 2016. Your verbal communications can make or break your relationship with your boss, team, clients, business … [Read more...]
Outsmart angry outbursts
So much of our communication is transactional — a word here, a sentence there — that we forget that at its essence, communications is relational. It sounds simple, but in reality there is nothing simple about communicating, especially when emotions are involved, says Peter Bregman. Source: Harvard Business Review, May 6, 2016. The problem with most communication is that … [Read more...]
First impressions matter
Whether you are a sales rep, on hospital staff or a DVM, there is never a second chance to make a first impression. Some people seem to have a knack for creating a positive first impression with everyone they meet. Just like there are no overnight successes, no one is born with this ability. They work at it. And these people who create positive first impressions aren’t just … [Read more...]
4 networking mistakes to stop making immediately, if not sooner
The old joke goes, “You can easily tell if a DVM is an introvert or extrovert. The extroverted DVM is the one who looks at YOUR shoes during a discussion.” Natural tendencies make networking difficult for some, whether they’re introverts or extroverts. This article provides sound considerations for networking. Source: Inc, May 4, 2016. In environments where you should be … [Read more...]
Editorial – Invest your energy wisely
I answered “busy” when asked about my schedule recently, but when asked if I was being productive, I hesitated and finally answered “hope so.” Many of us might respond the same way. Consider the five tenants of strategic energy application in this thought-provoking article where Peter Bregman suggests 89 percent of us are operating without much to spare. Source: Harvard … [Read more...]
Editorial – Questions are essential to successful workplaces
My grandfather often said, “the wisdom is in the question, not the answers.” He was not admonishing me for talking too much, rather, trying to get me to think more broadly and thoughtfully. Companies that view questions as a problem are missing out, writes Jay Steven Levin and Scott Mabry in these blog posts. Meaningful questions take time and consideration. They’re, intended … [Read more...]
Steps to a more satisfying life
There is at least one tip for everyone in this article. Here are four of eleven tips offered: Set appropriate expectations at home, at work and in the community. Spend 10% of your time creating and monitoring your life plan. Be present in all that you do. Multitasking is not being present. Measure accomplishment by results rather than by hours worked. Source: … [Read more...]
Learning to learn
“The ability to learn faster than your competitors may be the only sustainable competitive advantage,” said Arie de Geus, a business theorist. The animal health market is one place where complacency to learning could spell the end. Though targeted to executives, the guidance applies equally to all animal health professionals. Source: Harvard Business Review, March 2016. The … [Read more...]
Live a less distracted life
Thirty percent of daily productivity is lost by checking email within the first 30 minutes of waking up. Read about The 4 P’s of managing for a less distracted life: psychology, physiology, performance and persuasiveness from Tracy Dowdy, CVPM. Source: Veterinary Team Brief, April 2016. Research shows getting more than 8 hours of sleep a night improves memory, performance, … [Read more...]
Praise sandwiches don’t work
“If you can’t say something nice, say nothing at all,” was likely taught to you by your parents. We’ve modified this coaching in business with "praise sandwiches”: criticisms wedged in between two generic compliments. Learn how this gives our brains indigestion. Source: Fast Company, April 14, 2016. Research has found that we remember concrete words like "chair" better than … [Read more...]
DVMs share the best advice they received from a mentor
Steve Pearson, DVM, captures mentor advice received by a broad cross-section of 14 veterinarians. Much of the advice they received applies to any animal health professional’s role. Whether you read this casually or more thoughtfully, there is something here for nearly everyone. Source: Veterinary Practice News, April 6, 2016. Applying wisdom from mentors helps these … [Read more...]
Bullying, aggression prevalent in the veterinary profession
Destructive behavior, a complex combination of relational aggression, horizontal violence, or bullying, appears to be prevalent in the medical field, says Justin Lee, DVM, DACVECC, DABT VetGirl, St. Paul, Minnesota. Lee references studies from the medical field and relates the results to veterinary hospital team dynamics. Strong, proactive leadership is critical, she … [Read more...]
Keep office conflicts in control
No work environment is perfect. Author Silvia Lafiar takes on loose lips, blame and annoyances to help manage the inevitable in our workplaces. Source: Inc., March 30, 2016 as featured in AVMA SmartBrief, 4, 2016. The mantra in most work places sounds like a robust cheer of "his fault, her fault, their fault." The article discusses 5 ways for you to help change the … [Read more...]
Coaching for millennials about boomers
Much is offered to boomers about millennials’ needs in the workplace. In a similar spirit, this op-ed offers millennials tips for working in a boomer environment. Tolerance is the rule. Source: Los Angeles Times, March 25, 2016. Millennials may find that baby boomer self-esteem has declined precipitously in response to rapid societal change. It's difficult to deal with that … [Read more...]
Eliminate bottlenecks
Spinning too many plates or work with a perfectionist? Check out some good remedies for removing bottlenecks in personal, team and business productivity. Source: Harvard Business Review, March 23, 2016. Bottlenecking puts your career and reputation at risk and takes a significant emotional toll. Learn four root causes of it and their solutions: 1) plate-spinning; 2) people … [Read more...]
Make sure employees have a life outside work
Long workdays, extended after-hours time for patient care, customer events and emergency visits tax personal time for animal health pros. Yet, research shows that improving personal time improves work results. The authors of this article offer suggestions for managing in a more friendly and balanced environment. Source: Harvard Business Review, March 25, 2016. We are … [Read more...]
Prep for career changes
Mergers, acquisitions, buyouts, downsizing and ladder-climbing all cause career changes. Whether you are 25 or 55, this piece presents solid reminders for all animal health pros. Source: Money, April 2016, page 24. (direct link unavailable) Whether you have sought change or have been forced to make a change it can strain your finances at least in the short term. The … [Read more...]
Insufficient sleep costs business
Animal health pros burn the candle at both ends this time of year. Veterinary team members often get little sleep during calving season, managing emergency visits or keeping track of post-surgery animals. Reps put in a full day making calls, then travel after hours only to find two hours of email work waiting when they get to the motel. This article explores the link between … [Read more...]
Breaking rules creates conflict
When asked to break the rules at work, most of us experience conflict. We can face the challenges of fine lines, gray areas, ethics, morals and legality with more confidence using principled rebellion, a strategy for being rationally and systematically unreasonable at work when absolutely necessary. Source: Harvard Business Review, January 7, 2016. When asked to break the … [Read more...]
Burn fast food calories
Whether you’re a sales rep, lead technician or director of surgery at a busy hospital, fast food is a likely part of your diet. HomeRemedyShop.com has developed an online calculator that estimates how much physical activity you need to burn off these calories. It will also show you more healthful food options. It won’t change your diet reality, but it can help you manage … [Read more...]
Second-guessing, the great re-think
Many of us see the results of second-guessing played out weekly if not daily. The tendencies to make decisions in a vacuum or change directions from a previous decision is near-rampant in some companies and organizations. These authors outline fixes for common re-think behaviors. Clarify the decision-making process Establish a “silence denotes agreement” ground rule at … [Read more...]
Quiz: Are You a Client Compliance Expert?
Compliance in veterinary medicine is defined as the patient receiving the care the veterinary team believes is best. The acronym CRAFT, where compliance = recommendation + acceptance + follow-through, can help the team remember this definition. It is important that the client accepts recommendations. Following the recommendations at home is just as important. Source: … [Read more...]