Equipping veterinary practices whether new, remodeling or upgrading can be a challenge the hospital staff, as well as those supplying equipment. Hours of research can be involved. Equip your space like the pros brings a unique perspective on the equipment choices made by hospitals awarded Hospital of the Year status. Source: Veterinary Economics, November 15, page 12. Now … [Read more...]
Protect patients from pharmacists’ errors with these 10 tips
Congress may soon mandate that DVMs provide a prescription for veterinary drugs they have traditionally dispensed. In this hard-hitting piece, Alice M. Jeromin, RPh, DVM, DACVD, notes critical differences between human and veterinary practices. She urges DVMs to contact their congresspersons to object to the bill. Source: DVM 360, November 2015, page M1. The main problem as … [Read more...]
Making a VFD game plan with Doc
The Drovers CattleNetwork Daily featured a great reminder of the need for the veterinary-client-patient relationship to be planned before being executed. Set to go into effect January 1, 2017, Veterinary Feed Directice (VFD) rules may seem like a long way away, but producers need to start working with their veterinarians now to develop plans. Source: Drovers CattleNetwork … [Read more...]
Welcome to the experience economy. It’s everything!
Should customer experience management, chief experience officer and call centers be topics in veterinary practices? Yes. The November 2015 issue of AAHA Trends takes a close look at these emerging hot topics in veterinary practices that change client services approaches and outcomes. Source: AAHA Trends, November 2015, page 20. Trends took a multi-pronged approach to the … [Read more...]
Pet business gets even more personal!
This blog post from Packaging Digest exposes even more reasons to consider personalized resources and tools for clients of veterinary hospitals. While the article is about the Just Right brand from Purina there is context here for veterinarians, practice managers and vet teams to consider as they interact with clients. Using photos in web tools and in digital medical files … [Read more...]
The Online Client Education Survival Guide
Google has made the client education process a bit more immediate, for which many veterinary hospital teams are unprepared (think client searching terms on an iPhone during a post exam consultation). This article discusses options for veterinary practice teams to proactively prepare for on-the-spot client education. Source: Veterinary Team Brief, September 2015 page … [Read more...]
Industry-wide standards approved for pet grooming
New standards for professional groomers and stylists will affect the grooming business in practices and private locations over time. First aid, housing, safety and emergency veterinary care top the list of standards. Source: Veterinary Practice News, November 2015 page 27. Professional groomers and stylists must keep a pet first aid kit nearby and know where to find an … [Read more...]
The Education Center: Laser therapy nears a new horizon
Laser therapy is becoming one of the hot topics in the veterinary industry … the positive reports and clinical studies continue to grow while the applications of laser therapy are expanding. Source: Veterinary Practice News, October 2015 page 40. The science behind positive analgesic, inflammatory modulating and enhanced healing effects are well established and becoming … [Read more...]
ViewPoint: Better medicine, but we’re still inefficient
“The quality of medical care we practice has improved drastically. But we need to stop seeing our patients the same way we did in 1965”, says Dennis M. McCurnin, DVM, MS, Dipl. ACVS in his ViewPoint article for VPN. He references the progress and developments in human and dental medicine especially around staffing and cost of service differences. His article calls for better … [Read more...]