When we express our gratitude to others, we tend to talk about ourselves. Instead, we should think about our benefactors. When we get help, it is common to talk about how the favor made us feel. But expressing gratitude shouldn’t be about you. Thanking someone who helps you keeps them interested and invested in having a long-term relationship with you. It makes their time, … [Read more...]
Peer pressure and your beer of choice
Just for fun! Wharton professor Jonah Berger’s new book, Invisible Influence, is about the unseen ways the people around you shape your behavior. The beer anecdote is a brief rundown of a study conducted at a brewery by consumer psychologists Dan Ariely and Jonathan Levav. They argue with their paper that people are highly motivated to signal their uniqueness, even when it … [Read more...]
17 meaningless things the worst bosses say
Repeating platitudes, especially as a superior, shows you’re lazy in words and actions. These 17 examples show how not to lean on useless phrases. Source: Inc., September 1, 2016. 5. 'We're experiencing a paradigm shift.' Actually, we're experiencing a change you don't know how to deal with and "paradigm shift" sounds a lot better than "I have no idea what the (heck) is … [Read more...]
Find the right job culture fit
Whether you are a receptionist, vet tech or DVM, the culture of your workplace is an important component of your individual or business success. While this article is written for prospective employees, it also provides a checklist for practice owners to increase their hospital’s profitability. Source: Pulse, August 24, 2016. We all hope to work for a company that’s clear, … [Read more...]
Beat the afternoon slump
We often reach for caffeine to get through a mid-afternoon slowdown most of us experience. This afternoon slump is a real, biological phenomenon. It’s a sign your internal clock—fluctuations in energy and body temperature regulated by our circadian rhythms—is running on time. Here are five ways to bounce back. We would add one more: 6) Hydrate with water. Source: Mindful, … [Read more...]
Looking for a job? Your boss may know.
Even if you use personal email and phones to correspond with prospective employers, don’t assume your activity is confidential. You may leave a perfect data trail for your existing boss to see. Source: Washington Post, September 6, 2016. The startup, Joberate, scrapes publicly available data from millions of individuals’ online social media accounts, or buys it from other … [Read more...]
Be careful when you share your new job on social media
Social media is like an open microphone, says Megan Leonhardt, a writer for Money. When changing jobs, you don’t want to say the wrong thing at the wrong time. She offers tips for staying on message and in control. Don’t tip your hand Pace yourself Get in sync Break the news Source: Money.com, September 2016, page 30. 'Put a little thought behind the process,' … [Read more...]
Create a common goal
In last week’s Bulletin, we shared nine common mistakes leaders make when starting difficult or important conversations. We promised you a better way this week. Consider that your listener is there to make a decision. If you are there to get a decision, you both have something in common before the first word is spoken. Source: evancarmichael.com, February 6, 2012. When the … [Read more...]
The latest from the American Journal of Veterinary Research
We have linked to the table of contents in the latest issue of the American Journal of Veterinary Research. Fourteen studies cover a broad spectrum of animal health research. Source: AJVR, September 2016 (Vol 77; No. 9: pp. 916-1044) (Link to table of contents and abstracts only) … [Read more...]
The latest from JAVMA
We have linked to the table of contents in the latest issue of the Journal of the American Veterinary Medical Association. The article Risk reduction and management strategies to prevent transmission of infectious disease among dogs at dog shows, sporting events, and other canine group settings provides a series of 64 recommendations focused on group settings from multi-dog … [Read more...]
Developing grit leads to success
Effort, perseverance and intention trump IQ and talent, professes Angela Duckworth, PhD, University of Pennsylvania. She calls this grit and recommends cultivating a purpose and developing optimism. Duckworth’s Grit Scale questionnaire lets you determine how gritty you are. Source: Bottom Line Personal, September 1, 2016. Good news: You can grow grit “from the inside out.” … [Read more...]
X-rays tell the story
The headline says it all, “They ate what?” The honorable mention images from the 2016 x-ray contest give a view of the challenges created when animals ingest things not intended for their consumption. We think you’ll enjoy the cases shown and could use some of them in client education as well. Source: Veterinary Practice News, September 2016, page 30. … [Read more...]
Human-animal bond helps with empty nest syndrome
Facing an empty nest at home, author and mother Ashley Collins shares her experience and realizations of how her horse is part of her emotional support network. She also acknowledges how the family dog reacts to college preparations taking place in the home. This article supports the increasing discussions about the human-animal bond and one-health initiatives. Source: Horse … [Read more...]
September is Animal Pain Awareness Month
The second annual Animal Pain Awareness Month is being sponsored this month by the International Veterinary Academy of Pain Management (IVAPM). The IVAPM is a multi-disciplinary organization dedicated to promoting, enhancing, and advancing pain management in animals. Scheduled to coincide with human medicine’s Pain Awareness Month, its theme is “Because their pain is our … [Read more...]
What you’re reading on AHD
See what your colleagues are reading in the trending posts. Animal Health Digest is a free content curation service for animal health professionals. It provides a trusted, easy to read, weekly compilation of the most relevant industry topics. Instead of you getting offers from hundreds of media sources, our team reads for you to: keep you up to date save you time … [Read more...]
Where to look, how to stand and what to do with your hands
Make eye contact. Keep your hands out of your pockets. Find balance between stiffness and fidgeting. Practice good posture. These are among tips experts give for improved communication. In conversation, "pretend your eyes are glued to your conversation partner's with sticky, warm taffy," Leil Lowndes, says. Source: Business Insider, August 20, 2016. Here are six body … [Read more...]
Avoid office gossip with new coworkers
Downloading the inside scoop on office personnel and discussing inner workings of the office with a new colleague can backfire or be helpful depending on the motives for sharing the scoop in the first place. Source: Harvard Business Review, June 17, 2016. 'If it’s information that everybody who works there already knows, that’s fine. But if it’s sharing privileged … [Read more...]
Get off the soap box
Soapboxing, is a term stemming from an era when a person would literally stand on a soapbox crate as a stage and scream to the world that he or she knew the right way — the only way — to do anything. Soapboxers tend to be utterly convinced that his or her view is the only view — and vocalizes it. They can destroy the rapport of an otherwise well-aligned group. Here are some … [Read more...]
The Amazon effect is changing logistics
Amazon continues to be the most disruptive element in supply chain management since UPS expanded its common-carrier package delivery system to cover nearly all geographic points of delivery. The term logistics is used in this article. This is correct for some of the services discussed. However, the direction of the article is about fulfillment, which includes supply chain … [Read more...]
Music at work makes a difference
Little research has been done about how music played in retail and office settings affects employees. So, a group of Cornell PhDs recruited 188 undergrads to participate in a voluntary contribution mechanism experiment. It measures and manipulates cooperative behavior among research subjects. One third of the group listened to “happy” music, another third listened to “unhappy” … [Read more...]
First impressions count
Conversations designed to influence others often fail because of the way they begin. How you open the interaction, especially a potentially difficult or important one, has everything to do with how the other person responds. So, it is important to consider some of the mistakes leaders make when they attempt to gain buy-in and commitment. Source: Dialogue Works, August 28, … [Read more...]
Introversion, the veterinary edition
Dean Scott, DVM, discusses the challenges of introversion versus extroversion from the veterinarians’ perspective. Introverts are naturally quiet and internalized; behaviors that extroverts may interpret as signs of aloofness or arrogance. Introvert’s interactions with people are draining. They also exert a lot of energy pretending to be an extrovert. I read once that if the … [Read more...]
JAVMA contents in latest issue
The table of contents for the September issue of the Journal of the American Veterinary Association is linked below. We are pleased to see the study, Impact of a chapter book and collectible cards describing the lives of seven veterinarians on third-grade students' career aspirations and expectations. The survey measured the response of 176 third graders to career education … [Read more...]
Catheters suspect in hospital-acquired infections
Hospital-acquired bloodstream infections most commonly originate from IV catheters and should be suspected in any patient with an IV catheter that develops systemic inflammatory response syndrome without an extravascular infection source. Adoption of hospital-cleaning protocols and standard operating procedures for clinical tasks enables all members of the veterinary team to … [Read more...]
Alternatives to in-house product sales
Alan Newport reviews the trend of product sales moving to sources outside of clinics. Though directed to livestock veterinary practices, the key points are valid for all practices. Source: Beef Vet, Fall 2016, page 24. Newport addresses three choices: Stop actively marketing drugs and supplies Write prescriptions to be filled from an online pharmacy Partner with … [Read more...]
Apply customer service principles to your vet business
Glenn Muske, North Dakota State University, looks at a veterinary businesses as a combination of retail store and service center. He suggests that emphasizing customer shopping assistance and customer service outside the exam room is worthwhile. Source: Beef Vet, Fall 2016, page 14. Muske tells people that helping a customer who walks in the door is tough without asking the … [Read more...]
What’s trending at Animal Health Digest
Every market creates its version of the top five or 10 list. Our Animal Health Digest team uses views and clicks to understand what our subscribers read. The results shape the focus of what we “read for animal health professionals.” AHD is a free service for all levels of personnel in our industry. The AHD Bulletin is published weekly and delivered on Thursdays via email. We … [Read more...]
Mitigate mistakes
Tracy Dowdy, CVPM, discusses prevention and management of the inevitable mistakes that happen, particularly in a fast-paced veterinary practice. Creating a better working environment for team members and clients includes these actions: Ensure the practice does as much as possible to help team members avoid making wrong decisions or acting inappropriately Acknowledge … [Read more...]
Type A designation to go up in smoke?
In the category of “WHAT?” we offer this piece on how the origin of Type A personalities has research funding origins from tobacco companies. As the old saying goes, “put that in your pipe and smoke it.” Source: Science of US, August 22, 2016. Detail-oriented as they are, the Type A’s among us may be interested to know three curious facts concerning the origin story of … [Read more...]
NAVTA now recognizes 13 veterinary technician specialties
The Academy of Veterinary Ophthalmic Technicians has been recognized as an official specialty by NAVTA as of August 16. The NAVTA Committee on Veterinary Technicians Specialties (CVTS) was formed in 1994 and is recognized by the American Veterinary Medical Association. The CVTS provides guidelines to veterinary technician organizations to facilitate the formation of a specialty … [Read more...]