Forrester Research, Inc., reported findings from a new, summarized in a report titled How B2B Sellers Win in the Age of the Customer. Sellers using what the study calls an evolved selling model had better results, which the report attributed to four key factors. They are: the ability to assemble and present content from various online sources on the fly the seller’s … [Read more...]
Managing with the new overtime pay laws
A new federal requirement effective December 1, 2016 raises the minimum salary needed to exempt most employees to $47,476 per year. Beyond the doubling of the current level, there are specific job categories or exemptions where overtime rights are considerations. Source: Veterinary Practice News, November 2016. Cover page, continued on page 28. It is important to review the … [Read more...]
Building a non-emergency clientele
Animal health pros have historically talked about large animal veterinarians who were in fire truck practices. To change from a proactive environment instead of reacting to emergencies takes effort. Dr. David Van Metre, Dr. James England, Dr. Dee Whittler and John Hall share ideas about how to make this transition and get paid for it. Source: Beef Vet, Winter 2016, page … [Read more...]
Workplace mood management starts early
Paying attention to the morning moods of your employees can pay dividends, according to Nancy Rothbard, Professor of Management at the Wharton School, University of Pennsylvania. A recent research effort showed employees who started out each day happy or calm usually stayed that way throughout the day. Interacting with customers tended to further enhance their mood. Source: … [Read more...]
Emotional agility can help you at work and in life
Emotional agility is the ability to be with yourself in a way that is courageous and curious and compassionate, says Susan David, PhD. But in a fast-paced world, we often get derailed or stuck. She says the things that we are upset about or angry about often contain information of what’s of value. People will often push these emotions and, with them, the learning … [Read more...]
How the VFD applies to anaplasmosis
Anasplasmois is caused by Anaplasmo marginale, a blood parasite. The parasite is transferred between animals by blood contamination, often caused by blood-sucking insects. It is common in the South and in some parts of the country, clinical anaplasmosis can occur year-round. The new Veterinary Feed Directive allows for treatment. Source: Progressive Cattleman, November, … [Read more...]
Being nice wins
The nastiness of this year’s Presidential campaign is often excused by observing that “politics is a contact sport.” Plus, reality shows with the highest ratings seem to involve the nastiest people. Despite society’s current love affair with verbal thuggery, research proves you can win while being nice and you can disagree without being disagreeable. Source: Wall Street … [Read more...]
Being helpful at work can make you worse at your job
The title seems to fly in the face of logic. But University of Florida business professor Klodiana Lanaj recently outlined a major downside to this approach. Helping your colleagues is exhausting. In two recently published studies she and her colleagues discovered that helpfulness at work is something of a tightrope walk: It can boost your energy, but it can also leave you … [Read more...]
Top 5 reasons veterinary nurses are essential
Veterinary nurses, or veterinary technicians, bring special skills and attributes to a practice. Few persons have a longer job description. Practices that learn to use them to their full potential realize increases in efficiency and improvements in client service and patient care. Veterinary nurses, with all their special skills, knowledge and attributes, are the gears that … [Read more...]
Being bold and making tough decisions
LaRae Quy was an FBI undercover and counterintelligence agent for 24 years. She is the author of “Secrets of a Strong Mind” and “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths.” She says, “It’s no secret that business and life are not as simple as they were, either. Executives, business owners and entrepreneurs need to take a bold … [Read more...]
Research helps identify quitting behaviors
The basic tenet of managing turnover is that everyone eventually leaves. But the “when” can feel like a mystery. Recent research shouldn’t be considered the only way to identify an employee on the verge of quitting, but it does point to a set of behaviors that, taken together, can provide a clue—and it discounts behaviors that have mistakenly been seen as tells. Source: … [Read more...]
AAHA transitioning to accredited-only hospital membership model
AAHA is bolstering its strategy to clarify and support the accredited AAHA practices with membership changes. Over the next two years, it will transition to an accredited-only hospital membership model. The transition will be completed by June 30, 2018. Non-accredited practices have until July 1, 2017 to enter into an agreement to become AAHA accredited. Any non-accredited … [Read more...]
Speaking up to supervisors is a two-way street
Corporate leaders often say they want employees to speak up and offer new ideas, challenge processes and call out unethical behavior. However, research shows that those same leaders generally react negatively to employees who challenge them, even when done constructively. Source: Harvard Business Review, October 18, 2016. Building speaking up cultures is, on the whole, a … [Read more...]
Providing corrective feedback correctly
Providing corrective feedback is challenging but it becomes more difficult when it gets emotional. Defensiveness, crying or yelling create an environment that most would rather avoid. However, it is part of the real world. So, tips on handling these types of situations are helpful. Source: LinkedIn Pulse, September 22, 2016. Remember the “why.” Focus on all the good reasons … [Read more...]
7 tips to keep pets safe this Halloween
Halloween is Monday, October 31. The American Veterinary Medical Association offers seven, common-sense tips to keeps pets safe during this ghoulish time. It also offers a free client handout to AVMA members here. Source: American Veterinary Medical Association. Don’t feed your pets Halloween candy Make sure your pet is properly identified (microchip, collar and ID … [Read more...]
Ear cytology illustrated
Ear cytology provides an abundance of useful clinical information that is easily obtained with in-house testing. When combined with otoscopic examination findings, cytology is an efficient tool that help clinicians make a diagnosis and assess treatment response. Source: Clinician’s Brief, June 2016. Utilize these photo images to review common findings present on ear … [Read more...]
11 states where veterinarians earn great salaries
Insider Monkey, an evidence-based investment resource, recently released statistics about the 11 highest-paying states for veterinarians, based on the Bureau of Labor Statistics’ Occupational Employment Statistics report. Source: AAHA NEWStat, October 12, 2016. To select the 11 highest paying states for veterinarians, Insider Monkey referred to the Occupational Employment … [Read more...]
Warmth and competence critical to first impressions
When you put people into decision-making mode they are being influenced by logic and emotion. Additionally, the bigger the decision, the more emotion influences the final outcome. So, very often your technical competence as a DVM or vet tech will work against you when dealing with increasing customer compliance. Source: Business Insider, January 16, 2016. If someone you're … [Read more...]
Understanding accountability
Accountable. The word conjures up visions of bad annual reviews, pink slips, punishment or harder work. Jonathan Raymond suggests thinking about accountability in five steps: The mention The invitation The conversation The boundary The limit Source: Harvard Business Review, October 13, 2016. At work as in life, we all need the people who care about us to … [Read more...]
Understand negotiations, don’t kill them
Negotiations are a part of professional life whether you’re a veterinarian, a marketer, a salesperson or even a farmer. Top Producer’s Sara Schafer brings together the advice of three negotiators who offer worthwhile tips to use when negotiating anything you can imagine. Source: AgWeb, October 10, 2016. 'When people get in the heat of the moment during a negotiation, they … [Read more...]
Newest edition of JAVMA
Three papers piqued our interest in this issue (abstract access only): Overdiagnosis. Misdiagnosis is understood in veterinary medicine. However, there seems to be little discussion of the problem of overdiagnosis and the risks it poses to veterinary patients. Together. Federal directive will bring veterinarians and beekeepers together. Honeybee drugs will require a … [Read more...]
Professional development for employees is critical
Our post, 21st-century agriculture amazes many, scares some paints vivid pictures of food production in the United States. As technology advances, new skills are paramount to achieve success. Erika Osmundson reminds employers of seven underlying benefits from professional development beyond simple education: Confidence and credibility Efficiency Ability to influence … [Read more...]
Large animal veterinarian input sought
Beef and Beef Vet are collaborating with the College of Veterinary Medicine at Kansas State University to co-sponsor a survey of large animal veterinarians. Please share this with your colleagues and customers in large animal practices. More input means better information. Source: Beef Vet, October 6, 2016. The world of veterinary medicine is changing and how veterinarians … [Read more...]
How millennials are changing distribution
Distributors are re-examining their strategies as millennials become a populous and educated segment of the workforce, Michael Wilson writes. Their online purchasing preferences are reviving the need to practice consultative selling as distributors shift to meet customer preferences. Source: Industrial Distribution, October 4, 2016. Consultative selling refers to a method … [Read more...]
Be confident. People will notice.
True confidence has a look all its own. We sense it and see it in people from all walks of life. As Dr. Travis Bradberry points out, truly confident people always have the upper hand. Plus, confidence is something that can learned. He offers nine habits we can emulate to strengthen our confidence. Source: LinkedIn Pulse, October 5 2016. Ford’s notion that your mentality has … [Read more...]
Future of logistics is ever-changing
Animal health pros and our customers depend on logistics. The fulfillment systems we use to speed product and service delivery to the animals that need them are evolving with lightning speed. We all benefit from efficiencies the internet has created. For example, it’s now common to send a last-minute report to be printed at a hotel across the country as we’re en route and have … [Read more...]
A recommendation or a need?
Last month, we featured an article by Dr. Andy Rourk in which he posits, “Stop abdicating our (DVM) position.” One of the main tenets of the principles of influence is authority. As a DVM or vet tech, you are the authority and it is time to start using it and the other principles to influence your customers and increase your hospital’s patients’ levels of compliance. Source: … [Read more...]
Rising prescription drug prices affect pets, owners, vets
Soaring prescription drug prices are hitting pet owners’ pocketbooks hard. And, giving a pet the medicine it needs can be more expensive than caring for a person since the owner may not have pet insurance or the pet may have a pre-existing condition. Los Angeles Times columnist David Lazarus recommends that pet owners shop for best prices, especially when a pet is prescribed a … [Read more...]
Talking politics at work is tricky
We’re often advised – with good reason – not to talk politics at the office. Yet, political topics are sometimes unavoidable. Here are four good tips to ensure the conversation doesn’t end in disaster. Source: Harvard Business Review, September 30, 2016. However strong your views are, you don’t want to alienate your coworkers. Here are some strategies for having a tactful, … [Read more...]
Shadowing a veterinary technician
Jen Reeder recently spent a day shadowing a credentialed veterinary technician during National Veterinary Technician Week. “This was a simple assignment that turned into one of the most eye-opening experiences of my life,” she writes. Source: AAHA Pets Matter, September 20, 2015. 'It’s hard work, but at the end of the day, when I go home exhausted, I still want to come … [Read more...]