Our AHD team likes the perspective that everyone in a meeting is responsible for making it valuable. We have all wasted time in poorly organized meetings. This article has something for anyone who attends meetings. Source: Harvard Business Review, May 16, 2016. Three broad perspectives are available to you in every meeting: You can offer to do things to support your … [Read more...]
Improve self-acceptance for better well-being
More than one in six veterinarians have considered suicide since graduation, according to a 2014 study by the Centers for Disease Control, as reported by JAVMAnews. It is important to maintain mental health and sound well-being, no matter what role you fill in the animal health business. Srini Pillay, MD, notes that self-acceptance, or lack of it, affects your physical and … [Read more...]
12 things that make us sound dumb
Consistently communicating clearly is hard. Yet, how we communicate with others helps keep projects moving, builds relationships and keeps careers advancing. Dumping these 12 words and phrases will help us sound as smart as we are. Source: Business Insider, May 12, 2016. Your verbal communications can make or break your relationship with your boss, team, clients, business … [Read more...]
Millenials: the job-hopping generation
Data supports the thinking that those born between 1980 and 1996 move from company to company more than any previous generation. 60 percent of millennials open to a new job opportunity Millennials most likely generation to switch jobs Millennials are the least engaged generation in the workplace Source: Gallup Business Journal, May 12, 2016. Why are millennials … [Read more...]
Improve Compliance Messaging
For more years than I can count, compliance has ranked as one of the top challenges facing the veterinary industry. When I saw this article on resiliency I thought it could easily be retitled, “Five Ways to improve your Compliance Messaging.” But, this only applies if everyone from the front desk, to the technicians, to the practice managers, to the DVMs, to the owners, to the … [Read more...]
Outsmart angry outbursts
So much of our communication is transactional — a word here, a sentence there — that we forget that at its essence, communications is relational. It sounds simple, but in reality there is nothing simple about communicating, especially when emotions are involved, says Peter Bregman. Source: Harvard Business Review, May 6, 2016. The problem with most communication is that … [Read more...]
First impressions matter
Whether you are a sales rep, on hospital staff or a DVM, there is never a second chance to make a first impression. Some people seem to have a knack for creating a positive first impression with everyone they meet. Just like there are no overnight successes, no one is born with this ability. They work at it. And these people who create positive first impressions aren’t just … [Read more...]
Mixed messages diminish preventive care value
Consistent messages from each staff member that preventive care is fundamental to pets’ health is critical for preventive care successes. Consistency starts with setting and maintaining standards. The more veterinarians in a practice, the more important standards are as each vet may have his or her ideas and recommendations. Source: Veterinary Team Brief, April 2016. The … [Read more...]
Traditional vet practice models must change
The Changing Pet Ownership study offers insight into three generations of pet owners of multiple ethnicities. It also describe implications of market changes to veterinarians and the pet industry as a whole. Brakke Consulting and Trone Brand Energy joined forces to complete the study. Source: Brakke Consulting, May 6, 2016. Press release. This study points to a number of … [Read more...]
People prefer human interactions in customer service
It is not easy to reach someone in person when seeking customer service. According to Accenture Strategy’s latest Global Consumer Pulse Research, U.S. consumers say it is becoming harder to do so, even as companies work to be more accessible. Source: CRM.com, May 2016. As organizations invest in digital technologies and channels to support customer service, they have … [Read more...]
4 networking mistakes to stop making immediately, if not sooner
The old joke goes, “You can easily tell if a DVM is an introvert or extrovert. The extroverted DVM is the one who looks at YOUR shoes during a discussion.” Natural tendencies make networking difficult for some, whether they’re introverts or extroverts. This article provides sound considerations for networking. Source: Inc, May 4, 2016. In environments where you should be … [Read more...]
Editorial – Invest your energy wisely
I answered “busy” when asked about my schedule recently, but when asked if I was being productive, I hesitated and finally answered “hope so.” Many of us might respond the same way. Consider the five tenants of strategic energy application in this thought-provoking article where Peter Bregman suggests 89 percent of us are operating without much to spare. Source: Harvard … [Read more...]
Meeting job struggles
There are some pretty direct and candid posts in this week’s newsletter from Dr. Andy Roark in addition to a chuckle and a smile or two. Source: Dr. Andy Roark, May 5, 2016. The grass isn’t always grass on the other side, Sarah Boston, DVM, DVSC, DIPL ACVS: a frank discussion of working challenges with some colorful language to boot. Top 5 ways veterinary technicians … [Read more...]
Vet Set Go offers a roadmap for kids who dream of vet medicine
Chris Carpenter, DVM, is guiding tweens with a quick-start guide to a career working with animals. His website, new book and videos help children learn about being a veterinarian. Source: AKC Family Dog, May/June 2016, page 42. (direct link unavailable) Vet Set Go is the first and only web community designed for aspiring veterinarians. … [Read more...]
Practice like you are being sued
Nicole Palumbo, DVM, offers perspective after reviewing information following a colleague’s death. She shares 10 disciplines for communication and record-keeping that can help should a suit arise. Source: Dr. Andy Roark, April 23, 2016. I didn’t want to become a paranoid veterinarian, but I did want to use that feeling of being under investigation to better myself. These … [Read more...]
New ATVs to consider in 2016
Animal health professionals enjoy their ATVs. Customers do, too. Whether you drive one or simply need to have a topic to discuss, this article lets you know what’s new with 2016 ATVs. Source: Beef, April 26, 2016. Lots of agricultural work doesn’t require a full-size pickup. When it comes to getting around the ranch quickly and inexpensively, light-duty vehicles are the … [Read more...]
Bounce back from service mistakes
How you react to service mistakes can determine whether the customer stays long term or is just lost. Source: Repertoire Magazine, April 2016. If you make a mistake, don’t despair. Most people remember the recovery more than the misstep and often appreciate when you go above and beyond to correct a situation. Treat every problem as a customer service opportunity, and you … [Read more...]
5 ways to keep small teams efficient
John Rampton shares how he works to make small teams as efficient as they can be. These are five key areas: Get everyone square on the team’s goals Give people freedom, then preserve it Automate and outsource wherever you need to Keep check-ins regular and meetings small Craft an unbelievable culture Source: Fast Company, April 25, 2016. In many ways, small … [Read more...]
Editorial – Questions are essential to successful workplaces
My grandfather often said, “the wisdom is in the question, not the answers.” He was not admonishing me for talking too much, rather, trying to get me to think more broadly and thoughtfully. Companies that view questions as a problem are missing out, writes Jay Steven Levin and Scott Mabry in these blog posts. Meaningful questions take time and consideration. They’re, intended … [Read more...]
Run meetings that are fair to introverts, women and remote workers
The title says it all. Diversity and geographic separation make meetings challenging. Those challenges get deeper if biases are not mitigated. Source: Harvard Business Review, April 29, 2016. By overcoming the biases, organizations can elevate their collective thinking, giving them a much greater chance of realizing the full potential of their entire workforce, not just the … [Read more...]
Veterinary nurse title confuses human RNs
The movement to register veterinary nurses compared to the more commonly used term of veterinary technician was the focus of a perception study of a small sample of human registered nurses. This article is detailed, yet clearly shows the veterinary nurse or technician role is not understood at an educational level. The term is just as confusing to similarly titled persons in … [Read more...]
Steps to a more satisfying life
There is at least one tip for everyone in this article. Here are four of eleven tips offered: Set appropriate expectations at home, at work and in the community. Spend 10% of your time creating and monitoring your life plan. Be present in all that you do. Multitasking is not being present. Measure accomplishment by results rather than by hours worked. Source: … [Read more...]
Learning to learn
“The ability to learn faster than your competitors may be the only sustainable competitive advantage,” said Arie de Geus, a business theorist. The animal health market is one place where complacency to learning could spell the end. Though targeted to executives, the guidance applies equally to all animal health professionals. Source: Harvard Business Review, March 2016. The … [Read more...]
Why money doesn’t motivate employees
Motivation is an age-old business problem. This article addresses some of the thinking behind using incentives to motivate employees. Note that there is an assumption that the standard pay level is enough to sustain employees’ basic needs. Source: Incentive, March 30, 2016. In many companies, money is the most frequently used motivator – even though research shows that … [Read more...]
Live a less distracted life
Thirty percent of daily productivity is lost by checking email within the first 30 minutes of waking up. Read about The 4 P’s of managing for a less distracted life: psychology, physiology, performance and persuasiveness from Tracy Dowdy, CVPM. Source: Veterinary Team Brief, April 2016. Research shows getting more than 8 hours of sleep a night improves memory, performance, … [Read more...]
Humans need vaccinations, too
Our Animal Health Digest team believes that animal health professionals are the best advocates for proactive disease management protocols, including vaccinations. While we study potential side effects and challenge select original duration of immunity terms, animal health pros in unison can advocate for preventative care in all species, including our own. This article shares … [Read more...]
Praise sandwiches don’t work
“If you can’t say something nice, say nothing at all,” was likely taught to you by your parents. We’ve modified this coaching in business with "praise sandwiches”: criticisms wedged in between two generic compliments. Learn how this gives our brains indigestion. Source: Fast Company, April 14, 2016. Research has found that we remember concrete words like "chair" better than … [Read more...]
Veterinarians get bad online reviews
Dr. Andy Roark indicates an older article has resurfaced in online communities. He takes us through three reasons respected veterinarians get bad online reviews: Guilt and sadness mutate Pets are amazing and miracles happen Second opinions have advantages Source: Dr. Andy Roark, November 15, 2015. More and more veterinarians I know and respect are getting … [Read more...]
4 tips to help retain millennials
Generational differences in work styles, habits and values can create consternation, if not downright madness, in the workplace. Millennials, the first generation to come of age in this millennium, behave much differently than the generations before them. Impatient, entitled and needy are a few descriptors shared about them. Chris Hess, on the other hand, believes … [Read more...]
Culture affects veterinary practice success
Animal health professionals will be eager to see the results of the much-anticipated, annual AAHA 2016 State of the Industry survey. AAHA President Michael Cavanaugh, DVM, shared results about studies of organizational culture in veterinary practices. Researchers surveyed more than 1,000 veterinary hospitals to study the qualities of organizational culture in practices, … [Read more...]