Marilyn Krieger, a certified cat behavior consultant, offers points to consider when choosing hazard-free toys for feline pets. These tips can be used by animal health pros in kitten kits, on websites, in newsletters and blogs. Source: Catster, October 21, 2016. Encourage cats to play! It enriches their lives and is a fun source of physical, mental, and emotional … [Read more...]
Hemp-derived CBD eases dogs’ anxiety
Amidst controversy about legalized marijuana, enter hemp-derived CBD (cannabidiol). You have likely heard heard of the benefits of hemp-derived CBD products for pain management, but may be surprised to learn they also help address behavioral problems. Dr. Robert Silver, a licensed, nationally recognized holistic veterinarian, explains the potential. Source: Modern Dog, … [Read more...]
R E S P E C T retains clients
Steven Pearson, DVM, shares five ways to ensure your veterinary practice can meet clients' needs. He reminds us all that time is valuable, regardless on which side of the exam table you stand. He says practices must provide high-quality services in a relaxed and consistently respectful manner to reach their full potential. Source: Veterinary Practice News, November 1, 2016. … [Read more...]
Unlearning, not learning, is a real challenge
Many of us have experienced unlearning after buying a different automobile. The new key works differently, the gearshift is now on the column or the windows are controlled by a button not a crank handle. Mark Bonchek suggests that learning organizations have focused incorrectly. The problem isn’t learning: it’s unlearning. In every aspect of business, we are operating with … [Read more...]
It’s OK to never wash your coffee mug
What? That was the first reaction to this headline. An interesting scientific take on those dirty, stained mugs that exist in nearly every office environment follows. Source: Science of US, November 3, 2016. It’s fine to never wash your mug, as long as you’re not sharing it with anybody else. Better than fine, in fact: It may actually be the most sanitary option. INSIGHTS: … [Read more...]
Win the talent war with effective coaching
Developing talent in newly hired veterinary school graduates has long been a primary requirement in practice success. Mentoring a new graduate is challenging and often does not follow a defined plan. Magdalena Mook asserts that developing a strong coaching culture across all employee strata is an important element of retention and competitiveness. Source: Human Resource … [Read more...]
Mobile greatly influences searches, purchases
Price transparency is truly in-hand, according to a recent survey that investigates how U.S. consumers use their smartphones in stores. 47 percent plan to use their smartphone to search for competitors' prices 36 percent will look up product reviews 30 percent will sign up to receive in-store promotions 28 percent will take pictures for future reference 16 … [Read more...]
Develop effective elevator pitches
Presenting yourself effectively is an important skill. Whether networking, interviewing for a job or meeting with clients, being able to concisely communicate what you do is a critical success skill. Source: Personal Branding Blog, November 3, 2016. Outplacement organizations tell clients that in order to be prepared for different kinds of circumstances; they must have both … [Read more...]
Mobile, tablets conquer desktops, laptops
And, that just happened. Last month was the first time more web pages were viewed on mobile and tablet devices than laptop and desktop machines. Source: Quartz, November 1, 2016. And, while the global smartphone market is slowing, manufacturers are still shipping about as many smartphones in a quarter as computer makers send out desktops and laptops in a year, and it’s … [Read more...]
The evolving role of practice manager
Christine Shupe, executive director of the Veterinary Hospital Managers Association, shares her organization’s predictions of how the top trends in veterinary medicine influence the evolving role of practice manager. Source: Firstline, October 28, 2016. The VMHA surveyed industry leaders to gain insight into industry trends that influence the roles managers will play. Three … [Read more...]
Editorial – Managing stress as a team
In the past week, your AHD team reviewed 12 articles related to professional stress, performance anxiety and the suicide rate of veterinary team members. In this edition of AHD BULLETIN, we included information from Susan David, Ph.D., and others about with emotions management. We’ve included this article because it deals with stress as a team problem beyond personal … [Read more...]
Sales increase when using real-time customer data
Forrester Research, Inc., reported findings from a new, summarized in a report titled How B2B Sellers Win in the Age of the Customer. Sellers using what the study calls an evolved selling model had better results, which the report attributed to four key factors. They are: the ability to assemble and present content from various online sources on the fly the seller’s … [Read more...]
Managing with the new overtime pay laws
A new federal requirement effective December 1, 2016 raises the minimum salary needed to exempt most employees to $47,476 per year. Beyond the doubling of the current level, there are specific job categories or exemptions where overtime rights are considerations. Source: Veterinary Practice News, November 2016. Cover page, continued on page 28. It is important to review the … [Read more...]
Building a non-emergency clientele
Animal health pros have historically talked about large animal veterinarians who were in fire truck practices. To change from a proactive environment instead of reacting to emergencies takes effort. Dr. David Van Metre, Dr. James England, Dr. Dee Whittler and John Hall share ideas about how to make this transition and get paid for it. Source: Beef Vet, Winter 2016, page … [Read more...]
Workplace mood management starts early
Paying attention to the morning moods of your employees can pay dividends, according to Nancy Rothbard, Professor of Management at the Wharton School, University of Pennsylvania. A recent research effort showed employees who started out each day happy or calm usually stayed that way throughout the day. Interacting with customers tended to further enhance their mood. Source: … [Read more...]
Emotional agility can help you at work and in life
Emotional agility is the ability to be with yourself in a way that is courageous and curious and compassionate, says Susan David, PhD. But in a fast-paced world, we often get derailed or stuck. She says the things that we are upset about or angry about often contain information of what’s of value. People will often push these emotions and, with them, the learning … [Read more...]
How the VFD applies to anaplasmosis
Anasplasmois is caused by Anaplasmo marginale, a blood parasite. The parasite is transferred between animals by blood contamination, often caused by blood-sucking insects. It is common in the South and in some parts of the country, clinical anaplasmosis can occur year-round. The new Veterinary Feed Directive allows for treatment. Source: Progressive Cattleman, November, … [Read more...]
Being nice wins
The nastiness of this year’s Presidential campaign is often excused by observing that “politics is a contact sport.” Plus, reality shows with the highest ratings seem to involve the nastiest people. Despite society’s current love affair with verbal thuggery, research proves you can win while being nice and you can disagree without being disagreeable. Source: Wall Street … [Read more...]
Being helpful at work can make you worse at your job
The title seems to fly in the face of logic. But University of Florida business professor Klodiana Lanaj recently outlined a major downside to this approach. Helping your colleagues is exhausting. In two recently published studies she and her colleagues discovered that helpfulness at work is something of a tightrope walk: It can boost your energy, but it can also leave you … [Read more...]
Top 5 reasons veterinary nurses are essential
Veterinary nurses, or veterinary technicians, bring special skills and attributes to a practice. Few persons have a longer job description. Practices that learn to use them to their full potential realize increases in efficiency and improvements in client service and patient care. Veterinary nurses, with all their special skills, knowledge and attributes, are the gears that … [Read more...]
Being bold and making tough decisions
LaRae Quy was an FBI undercover and counterintelligence agent for 24 years. She is the author of “Secrets of a Strong Mind” and “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths.” She says, “It’s no secret that business and life are not as simple as they were, either. Executives, business owners and entrepreneurs need to take a bold … [Read more...]
Research helps identify quitting behaviors
The basic tenet of managing turnover is that everyone eventually leaves. But the “when” can feel like a mystery. Recent research shouldn’t be considered the only way to identify an employee on the verge of quitting, but it does point to a set of behaviors that, taken together, can provide a clue—and it discounts behaviors that have mistakenly been seen as tells. Source: … [Read more...]
AAHA transitioning to accredited-only hospital membership model
AAHA is bolstering its strategy to clarify and support the accredited AAHA practices with membership changes. Over the next two years, it will transition to an accredited-only hospital membership model. The transition will be completed by June 30, 2018. Non-accredited practices have until July 1, 2017 to enter into an agreement to become AAHA accredited. Any non-accredited … [Read more...]
Speaking up to supervisors is a two-way street
Corporate leaders often say they want employees to speak up and offer new ideas, challenge processes and call out unethical behavior. However, research shows that those same leaders generally react negatively to employees who challenge them, even when done constructively. Source: Harvard Business Review, October 18, 2016. Building speaking up cultures is, on the whole, a … [Read more...]
Providing corrective feedback correctly
Providing corrective feedback is challenging but it becomes more difficult when it gets emotional. Defensiveness, crying or yelling create an environment that most would rather avoid. However, it is part of the real world. So, tips on handling these types of situations are helpful. Source: LinkedIn Pulse, September 22, 2016. Remember the “why.” Focus on all the good reasons … [Read more...]
7 tips to keep pets safe this Halloween
Halloween is Monday, October 31. The American Veterinary Medical Association offers seven, common-sense tips to keeps pets safe during this ghoulish time. It also offers a free client handout to AVMA members here. Source: American Veterinary Medical Association. Don’t feed your pets Halloween candy Make sure your pet is properly identified (microchip, collar and ID … [Read more...]
Ear cytology illustrated
Ear cytology provides an abundance of useful clinical information that is easily obtained with in-house testing. When combined with otoscopic examination findings, cytology is an efficient tool that help clinicians make a diagnosis and assess treatment response. Source: Clinician’s Brief, June 2016. Utilize these photo images to review common findings present on ear … [Read more...]
11 states where veterinarians earn great salaries
Insider Monkey, an evidence-based investment resource, recently released statistics about the 11 highest-paying states for veterinarians, based on the Bureau of Labor Statistics’ Occupational Employment Statistics report. Source: AAHA NEWStat, October 12, 2016. To select the 11 highest paying states for veterinarians, Insider Monkey referred to the Occupational Employment … [Read more...]
Warmth and competence critical to first impressions
When you put people into decision-making mode they are being influenced by logic and emotion. Additionally, the bigger the decision, the more emotion influences the final outcome. So, very often your technical competence as a DVM or vet tech will work against you when dealing with increasing customer compliance. Source: Business Insider, January 16, 2016. If someone you're … [Read more...]
Understanding accountability
Accountable. The word conjures up visions of bad annual reviews, pink slips, punishment or harder work. Jonathan Raymond suggests thinking about accountability in five steps: The mention The invitation The conversation The boundary The limit Source: Harvard Business Review, October 13, 2016. At work as in life, we all need the people who care about us to … [Read more...]