Jessica Goodman Lee, CVPM, shares her perspective on how clients view practices and the annoyances that work against client satisfaction. Source: Veterinary Team Brief, April 2017, page 33. Lee’s top 5 client pet peeves: Lack of information Lack of education Failure to provide documentation Lack of caring Failure to delegate INSIGHTS: Note the take … [Read more...]
Is a rabbit the right choice? (includes video)
Too often, parents purchase a rabbit for a child. Easter is the most common time for this to happen. The child is excited, the rabbit is terrified, the child loses interest, the rabbit is ignored and the parents become disappointed and resentful. Consider sharing the information in this reference site on websites, blogs and in newsletters. Rabbits, families and children will … [Read more...]
Pigs – a hobby farmer’s view
Every breed is unique, but producers should know what they’re getting when raising pigs for market pork. Rodney Wilson shares how he learned this all-important first lesson in our lifelong education about feed conversion efficiency: pigs can loosely be lumped into two classes, bacon pigs and lard pigs. Source: Hobby Farms, March 20, 2017. Today’s new and prospective hog … [Read more...]
Changing pet owner perceptions of veterinary hospitals
AAHA Chief Executive Officer Michael Cavanaugh, DVM, DABVP (Emeritus), presented new research data during the opening session at the AAHA yearly conference. Pet owner perceptions of veterinary hospitals are declining, while awareness of veterinary hospital accreditation has increased. Source: AAHA Press Room, March 30, 2017. While the news of overall pet owner perception of … [Read more...]
Cage-free eggs come with costs
The majority of the U.S. egg supply will become cage-free within a decade, but the egg industry says the economics don’t make sense. “The ability for the industry to do this conversion is truly subject to the demand for cage-free eggs from the consumer,” said Jeff Coit, a poultry industry specialist at Farm Credit Services of America. “Today, we’re not there. The vast majority … [Read more...]
Small talk can enhance the client-veterinary practice bond
Small talk plays an important role in everyday lives. In the veterinary practice, small talk is the first step toward building solid client–team relationships based on understanding and trust that result in improved patient-care outcomes. In subsequent meetings with the client, team members can refer back to what they learned from casual conversations about the client’s … [Read more...]
There’s something wrong in the neighborhood
Who you gonna call? Pest busters. Here’s a list of available products for parasite and pest management. Source: Beef, April 2017, page 20. Pest busters for 2017. … [Read more...]
Cross-selling is not a strategy
Ken Favaro shares that almost overnight, cross-selling has gone from a ubiquitous practice imbued with positive connotations to a politically incorrect word that’s redolent of corporate misbehavior. This could be a wonderful thing if it causes companies, including your own to rethink their approach. Source: Strategy + Business, March 21, 2017. You want your customers … [Read more...]
5 tips to improve conversion rates
The common thread in Michael Georgiou’s tips for improving conversion rates is that they all move toward building a positive and personal relationship with the customer. It starts from the beginning and moves through the whole process, bringing you to the end result: making the sale. Source: Entrepreneur, April 1, 2017. If you want to know how to close more sales, start … [Read more...]
Selling in the age of the connected customer
Tiffani Bova says the role of sales is experiencing a renaissance. However, sales reps must adapt and embrace new ways of doing their job. As we entered the 2000’s many thought advertising, mass media, the internet and e-commerce would replace the traveling salesman. Bova believes that the future of selling will be contextual. The hardest part of most sales today is that we … [Read more...]
Here come the mosquitos! (includes video)
Veterinary parasitologist Dr. Laura Kramer discusses the increased dispersion of mosquitoes in Europe. The phenomenon is mirrored in the U.S. She sees three factors: Climate change Infected dogs moving around more than in the past New mosquito vectors that can transmit heartworm disease Source: Veterinary Medicine, April 5, 2017. Stop to consider the second point … [Read more...]
5 reasons to monitor colostrum quality
You may think that we don’t need to discuss colostrum ever again. Phil Durst shares five reasons to routinely check test colostrum to better understand the variances in quality. Colostrum quality is the first step in making sure calves are protected and set up for success in life. Source: Dairy Herd Management, April 5, 2017. Why test colostrum quality? Here are some … [Read more...]
Increase feline heartworm prevention efforts
At an estimated prevalence of 0.4%, hundreds of thousands of cats in the United States are likely infected with heartworms. Given the difficulty in diagnosing infection at all clinically relevant parasite stages and lack of curative treatment options, efforts should be increased to ensure all cats receive heartworm preventive. Source: JAVMA, April 15, 2017. Results: … [Read more...]
Review of hazards to female reproductive health in veterinary practice
A systemized review of publications that address female reproductive health hazards in veterinary practice, summarize best practices to mitigate reproductive risks and identify current knowledge gaps identifies a growing risk in veterinary practices. Reported hazards included exposure to anesthetic gases, radiation, antineoplastic drugs, reproductive hormones, physically … [Read more...]
Meet change head-on with customers
In this piece, Pam Foster shows how the distributor rep is a resource for customers. Her solid guidance is to look at each practice individually and not fixate on short-term interactions. Source: Veterinary Advantage, March 2017. Mike Hay, Abaxis (formerly Henry Schein) offers some pointers to help you stay on top of the latest innovations while also managing your daily “to … [Read more...]
Drs. Blach and Clark hammer key points
This installment of Is My Practice Healthy? focuses on customer care, the beginnings of forecasting inventory and financial literacy. Each post is worth reading. Source: Is My Practice Healthy?, April 3, 2017. Ismypracticehealthy.com (IMPH) was designed to provide an educational venue and community where stakeholders in the veterinary industry can go to learn about … [Read more...]
Transitioning at work
With the acceptance of transgender people on the rise, more employers are adopting specific policies for workers who are transitioning. Julie Cook Ramirez shares one person’s story and discusses the trends in dealing with blurred gender-line realities. According to the Human Rights Campaign Foundation’s 2017 Corporate Equality Index, 82 percent of all Fortune 500 companies … [Read more...]
Be aware of the causes of bloating
Spring pastures are greening up. Cattle grazing these lush grasses, especially immature legumes, are susceptible to bloat. It can occur in as little as 15 minutes or nearly two days after grazing. It can also be painfully deadly. Experts from Purdue University’s agronomy and animal sciences departments offer 10 tips to help avoid bloat, as well as a video showing how to tube a … [Read more...]
Stressed now, lame later
International hoof care consultant Karl Burgi identifies three primary incidences that can trigger lameness events: heat stress any episode of cows standing too long transition Source: Dairy Herd Management, March 31, 2017. Heat stress affects the feet? Yes, said Burgi, because hot cows stand more to try to cool off. When cows are standing, blood does not flow as … [Read more...]
Exceptional customer service, the extra mile
Celeste Van Deinse, LVT, shares ideas about how to enhance customer service. Our team especially liked her recommendations about considering young owners, communication on wait times and prioritizing follow-up calls. Source: MWI Messenger, April 2017, page 11-12. Going the extra mile can set your practice above the rest, helping to reduce client turnover rates while … [Read more...]
New information about chronic pain in declawed cats
Declaw once soared in popularity in the U.S. as more cats were now being kept indoors. Declaw was then, and is still thought by many, as a way to prevent indoor-only cats from damaging the home, therefore preventing relinquishment and unnecessary euthanasias. Steve Dale, CABC, shares a history of declawing pros/cons and discusses new information related to pain and … [Read more...]
Not all disinfectants are equal
Animal health pros must be regularly reminded that not all disinfectants are created equal. The AASV study of disinfectant effect on Senecavirus A is stark reminder of the variances in disinfectant efficacies. Source: Pork Network, March 20, 2017. Household bleach, a phenolic disinfectant, and a quaternary ammonium-aldehyde disinfectant were tested at manufacturer’s … [Read more...]
Chick time
Springtime means chick time, and it’s one of Kassie Kreissler’s favorite times of the year. Local farm and feed stores are getting prepared for the many chirps that are chick days. Kassie reminds us that taking chicks home requires some preparation. Here are a few of many things to consider: Vaccinations Housing Feed Grit Water Heat Space … [Read more...]
The reasons why dogs fight with cats
Not all dogs and cats have to get along with each other to live happy lives, but it is important to know which dogs can live with cats and which ones can’t. This is especially critical for shelters seeking homes for dogs, because nobody wants to adopt a dog who will terrorize their cat. Source: The Bark, April 1, 2017. A recent study has increased what we know about which … [Read more...]
Top priority, keep dogs’ nails short and sweet
It seems like nobody likes to trim dog nails. Not pet owners, not the dog, nor anyone else, including vet techs and groomers). But for the health of all dogs, it must be done frequently enough to keep dogs’ nails short. Consider this article for websites, blogs, social media posts or a spring newsletter. Source: Whole Dog Journal, April 2, 2017. When nails are so long … [Read more...]
HR changes to watch for in 2017
Katherine Dobbs, LVT, CVPM, PHR, says paying attention to these regulations would be wise as employment laws get reviewed by the new administration: Fiduciary rule CEO pay ratio Affordable Care Act Overtime rule Pay equity Parental leave Predictable scheduling Source: Clinician’s Brief, March 2017. Employment law has never been easy to keep up with, … [Read more...]
Grain-free pet foods: fact or fiction?
Many pet owners believe grain-free diets are better for their pets because they assume they are more natural, carbohydrate-free and less likely to result in health problems. This is not the case. No credible evidence has been found showing grain-free diets are better for pets, nor do any nutritional foundations support this claim. Source: Clinician’s Brief, March 2017. Pet … [Read more...]
There are diets for pets at each life stage
Nutrient needs of dogs and cats change with age, so veterinarians should consult established guidelines and give clients clear direction to help them select the appropriate pet food at each life stage. Deborah E. Linder, DVM, DACVN, shares the Association of American Feed Control Officials (AAFCO) guidelines and considerations at various ages. Source: Clinician’s Brief, … [Read more...]
Dog harness review is helpful
Using a harness for a dog instead of a collar has huge benefits. Finding the best adult dog or puppy harness can be a daunting task. This review of harnesses does all of the work of finding a quality harness. Source: Whole Dog Journal, April 2017. For dogs who pull on leash, WDJ strongly prefers harnesses over choke chains, prong collars, shock collars, and even flat … [Read more...]
10 tips to help horses live naturally
Casie Bazay is realistic about the natural craze, but offers some examples where natural really makes sense. She reminds us our domesticated horses will never live completely natural lives, but we can adjust to allow them to live more as nature intended. Source: Horse Channel, March 24, 2017. Here are Bazay’s 10 natural horse care tips to benefit every horse: Allow … [Read more...]