Like a well-written elevator speech, Denise Lee Yohn discusses how to implement a customer-centric operating model. She promotes cultivating a culture that embraces a customer-focused mindset and values. Beyond “a customer is always right,” customer centricity is about identifying your most valuable customers and then organizing and operating around them. Source: SmartBrief, … [Read more...]
Feeling in control can help prevent burnout
There are lots of reasons people feel burned out at work, writes Elizabeth Grace Saunders, a time management coach. An overstuffed to-do list, tasks that seem meaningless or a lack of connection with others are easily identified. If you don’t have autonomy in your job or a say in the decisions that affect your professional life, it can take a toll on your well-being. One of … [Read more...]
Embarrassment is fuel. Use it.
Anthony Moore says most people are living on someone else’s terms. They live to avoid fear, risk and embarrassment. He offers ideas to stop being afraid of looking stupid and consistently live the life you want. Source: The Ascent, May 20, 2019. Link. Just because you fail doesn’t make you a failure. So much of this life is process; getting a little better/smarter every … [Read more...]
We ARE being watched
'Who is watching you?”' is the cover story of the current issue of Consumer Reports. Our increasingly digital world has created mountains of data and there are few laws to safeguard the information. There are ways to take better charge of your privacy. We’re sharing three topics below that are available without subscriptions. Source: Consumer Reports, October 2019. Link. … [Read more...]
Opinion – Raising the next generations at home, at work
Kids < people > who recognize their choices in life feel more confident in their ability to create a better future for themselves. It sometimes seems young folks entering the workforce lack understanding of how the world works. We can either growl about it or engage our leadership skills to help them grow. Amy Morin’s article, “A psychotherapist shares the 7 biggest … [Read more...]
Eating healthy for busy pros
Laura Baltodona, DVM, describes the challenges busy professionals face getting proper nutrition . Whether practitioner, veterinary technician, sales representative or office worker, animal health pros may spend more time ensuring their pets’ eat than themselves. Batodona says the key for healthy eating is: 1) set an intention and 2) know it doesn’t need to be fancy. Despite … [Read more...]
Burdock plants and cows don’t mix
Eye problems in livestock can be caused by foreign material. One of the more challenging problems is burdock slivers, according to Heather Smith Thomas. A tenacious and invasive weed, burdock is readily spread to new areas by burrs stuck to animals or clothing. When ripe, the burrs release hundreds of microscopic barbed slivers that contain tiny seeds. If a sliver gets into an … [Read more...]
Feed tags offer nutritional information
Every bag of livestock feed and mineral sold has a tag attached that offers an analysis of the product, ingredients and feeding directions. This may seem like basic information. But, for youngsters or those starting out in the livestock business with no background, these labels are a good start to ensure their livestock get a sound nutrition regimen. Source: Noble Research … [Read more...]
A good bed can improve dogs’ health and well-being
Providing pets with a high-quality bed or blanket can be a crucial building block for health and well-being. The most important benefits of beds and blankets are: They improve sleep quality They speak to dogs’ nesting instincts They offer security on-the-go Source: Animal Wellness, September 6, 2019. Link. When choosing a bed for a pet, how the pet sleeps helps … [Read more...]
Farm-wise parasite control strategies
Mares midway in their second trimester makes them a top parasite control priority on horse farms. It is important to consider all the horses on the farm, but remember each horse has its own needs , writes Sarah Evers Conrad. Avoid blanket parasite control strategies. They have led to widespread drug resistance in parasite populations. There’s really no way to build a parasite … [Read more...]
Protect horses from lyme disease
Fall brings a fervent tick quest < link > that reinforces the need to limit horse exposure to ticks. There is no lyme vaccine approved for use in horses. However, some veterinarians have vaccinated horses with canine vaccine < link >. Laurie Bonner shares ways to reduce horse exposure to ticks including daily removal, pasture care and using tick repellent on … [Read more...]
Smartphones help teach clinical ophthalmology
Lucien V. Vallone, DVM, DACVO, shares various applications using of smartphones for teaching ophthalmoscopy skills in veterinary medical training programs. He outlines techniques for fundus and anterior segment imaging that generally do not require the purchase of accessory equipment. Source: Clinician’s Brief, August 2019. Link. Advancing smartphone technology is allowing … [Read more...]
8 tips to help get your video game plan on
Eighty percent of Internet traffic comes from people streaming videos. As video has exploded, so have the tools to create and share them. Have you got your video game plan down? Falcon.io’s Maxwell Gollin shares pro tips on eight video formats. Source: Falcon.io. August 13, 2019. Link. With live video, "build anticipation by leading into something you’ll … [Read more...]
CAPC Top Ten Cities Report for the month of August
The Top Ten Cities report for August 2019 shows the cities with the highest percentage increase in positive heartworm tests: Orange, CA Paul, MN Fontana, CA Cleveland, OH Omaha, NE Syracuse, NY Milwaukee, WI Tacoma, WA San Jose, CA Cary, NC Source: CAPC, September 10, 2019. Link. Although these cities are broadly disseminated across the United … [Read more...]
Malone’s call to action
Pat Malone challenges distributor representatives to augment selling skills and approach each customer from a different perspective. He sites the decreasing market share coming direct from the veterinarian as a problem to help solve. “ a problem isn’t a problem until there is the realization that it is a problem” Practice managers attending the upcoming VHMA convention can … [Read more...]
More helping – less selling = success
I have just alienated every sales manager out there. But, our industry needs less selling and more helping. Your customer is trying to decide whether to buy or not. HELP THEM. Stop regurgitating features and benefits in the hope that something sticks. Source: Veterinary Advantage – Companion Edition, August 14, 2019. Link. For too many distributor representatives, objections … [Read more...]
Opinion – Vet student communication skills training programs need help
Research from Colorado State University suggests support for communication skills training programs and recognition of their value continue to grow. However, a lack of resources, faculty expertise, validated methods for outcomes assessment and leadership remain as challenges. As animal health pros, this research confirms what we’ve known for years. Therefore, working with … [Read more...]
AAHA releases Implementing Preventive Care Protocols publication
AAHA’s newest publication will help more practices learn how they can increase benefits for clients, patients and themselves by implementing preventive care protocols, according to Janice Trumpeter, DVM and AAHA Deputy CEO. Developed with an educational grant from Idexx, the expanded set of preventive care protocols includes using routine diagnostic screenings. Expanding the … [Read more...]
Lead contamination risks in backyard poultry
Rearing backyard chickens carries some zoonotic concerns and potential risk for the birds being exposed to chemicals or heavy metals like lead. These can get passed on to consumers through eggs or meat. Birds may pick up lead from various sources, such as contaminated water and feed. But, the main source of lead exposure for backyard poultry is likely contaminated … [Read more...]
Suicide prevention tips for employers
September is National Suicide Prevention Month. It is the perfect time to be proactive and learn more about supporting your employees who are struggling with depression and suicidal thoughts. Knowing the signs and offering immediate access to help are two keys to reducing the stigma surrounding mental health issues. Read on to discover how to provide training to the … [Read more...]
Pat Malone’s most favored 2019 posts
Posts that AHD’s contributor, Pat Malone, writes, are consistently opened at a high rate. He writes about leadership and productive communication. We thank him for sharing his expertise and translating his experiences to animal health. Most of all we appreciate his support and friendship. Source: Animal Health Digest. Link. We’ve featured five of the most-read posts … [Read more...]
Cows really do benefit the planet!
People still think it’s cows that are causing climate change, writes Amanda Radke. She offers resources to help continue to offset the false 2006 claim made by the United Nations and marketing claims made by makers of of plant-food products. Source: BEEF, August 31, 2019. Link. INSIGHTS: More ammunition for meat vs. meatless diet debates. … [Read more...]
Boosting immunity in cattle may mean more productivity
Barry Bradford with Kansas State University presented new information from his study of immunometabolism at the American Society of Animal Scientists in July. He researched inflammatory responses during times of stress, especially those that impact on liver health. The interactions between normal organ function and the immune system are becoming much tighter than we used to … [Read more...]
Brace for a “polar coaster” this winter
According to the 2020 Farmers’ Almanac, this winter will be filled with so many ups and downs, it may be a “polar coaster.” Our extended forecast is calling for yet another freezing, frigid, and frosty winter for two-thirds of the country" – Philom Peter Geiger, Farmer’s Almanac Editor Source: Prevention, August 26, 2019. Link. People on the East Coast will endure the worst … [Read more...]
Ding! Dong! . . . calming frenzied, front door behaviors
Most dogs overreact to the ding-dong sound, writes Annie Phenix. Someone at the door can be really exciting or really scary for them. Phenix offers tips for training alternative, less disruptive behaviors when dogs hear the ding-dong sound. Dogs need our guidance. They do not arrive understanding the ways of their human families. Source: Dogster, July 31, 2019. Link. Here … [Read more...]
Catios, rabbitats create safe outdoor spaces
Animal welfare experts recommend that cats and rabbits remain indoors where they are safe from predators, accidental escape, and extreme weather. Heather Lewis shares options to create safe outdoor spaces for cats and rabbits. The old language of cages, kennels and coops had to be replaced by new nouns of course. Source: Fear Free Happy Homes, August 19, 2019. Link. When … [Read more...]
The Bridge Club LIVE at NAVC E-Summit, plus Feline Health Week
E-Summit speakers, organizers and attendees are invited to join Bridge Club members for networking and discussion, accompanied by a nightcap at Rieger Distillery. The meet-up will take place Tuesday, September 17, from 8:30 to 10:30 p.m. CDT. To register < click here >. The Bridge Club will recognize Feline Health Week September 23 through 27. Virtual events are … [Read more...]
VHMA to gather in Arizona (includes video)
Veterinary hospital managers will meet in Glendale, Arizona, for the 2019 VHMA Annual Meeting and Conference, September 26 through 28. The theme, Embracing the Future of Veterinary Management, will focus on education, innovation and technology. VHMA 2019...it's all about embracing the future of best practices to ensure that individuals and practices thrive. < video link … [Read more...]
USDA wants nominations for areas short on vets
Veterinarians who commit to practicing in areas short of veterinary services can get help from USDA’s Veterinary Medicine Loan Repayment Program. It is administered by the National Institute of Food and Agriculture (NIFA). NIFA identifies the locations in greatest need for veterinarians through a nomination process. Source: Bovine Veterinarian, September 3, 2019.Link. The … [Read more...]
When ticks quest, researchers count
How do scientists actually track tick numbers? They use linen squares and lint rollers to capture ticks during three quests in their life cycle. Ticks only leave the underbrush on special occasions. “When they’re ready to look for a host, they go on top, and actively look,” David Allen said. This behavior is known as questing. Source: Atlas Obscura, August 28, 2019. Link. . … [Read more...]