Keeping with the paradigms of business process measurement, a team of researchers compared Cat Friendly Practices with non-CFP control practices to determine whether CFPs had an increased proportion of clinical visits, number of visits per cat per year and inclusion of diagnostic testing. The results are compelling and support the CFP disciplines.
- The average revenue per feline visit and visits that included diagnostic testing were higher at CFPs.
- There was no difference in the proportion of wellness visits; however, CFPs had higher mean visits per year per patient.
- CFPs exhibited unique diagnostic testing behavior by performing more diagnostic tests more frequently and identifying a higher number of cats with abnormal findings.
Source: Journal of Feline Medicine and Surgery, November 14, 2023. Link.