OPINION
Almost every week we see articles promoting using veterinary staff more effectively. It takes time and trust to progressively delegate tasks to professional or support staff. The real-world use of skilled professionals is not plug and play. It is a long-term effort to develop and improve skills of team members at all levels.
Liz Hilton Segel discusses the importance of capability building which treats employee development with a glass half-full mindset.
Source: McKinsey Accelerate, February 26, 2021. Link. Capability building will have a direct result on financial performance, on the ability to compete more effectively for customers, and on employee satisfaction.
. . . treat capability building as one of the most important strategic weapons you have. Make purposeful investment in it.”
INSIGHTS: Nat Geo’s Dr. Oakley, Yukon Vet and Heartland Docs TV personalities consistently demonstrate the capability building mindset. It common to hear:
- “. . . can you close for me?”
- “. . . are you ready to try this?”
- “. . . <vet nurse> our expert at wound cleaning, flushing and care will show you. . . ”
- “. . . can you help me? I need an extra hand to finish this!”
- “. . . are you comfortable dealing with the wound dressing yourself?”.
These and more are capability and confidence-building examples that educate, empower and develop skills in people handling animals.