Trust is pivotal in the emergency setting writes Monica Sterk, DVM. Normally not the primary veterinarian, emergency teams must quickly gain the client’s trust, so they can make difficult decisions based on the findings and guidance in the moment.
Sterk shares simple building blocks that lead to a successful relationship during an emergency visit.
Source: DVM 360, December 3, 2020. Link. Earning trust begins with empathy and compassion and ends with a lasting and confident relationship. Achieving trust may be a challenge, but it is crucial during an emergency. All the knowledge in the world often does not make up for a lack of trust between client and doctor.
INSIGHTS: Sterk’s building blocks outline the importance of VCPR one might summarize as
engage the animal owner first. . . then focus together on the animal”