Christine Shupe writes about client trust, compliance and The Opportunity, a tool from Partners for Healthy Pets, to help with animal owner engagement. She reminds us that gaining trust requires effort and follow-through.
At the core of any client/professional relationship is trust. As staff works to establish trust, the probability that the client trusts and listen to what staff is saying increases . . . trust is essential because it can drive compliance.
Source: VHMA, The Champion’s Corner blog, February 26, 2019. Link. Shupe shares that building trust begins with:
- Establishing credibility
- Demonstrating warmth
- Letting your guard down…a little
- Practicing honesty
- No assumptions, no judging
INSIGHTS: The Opportunity < link >yields valuable information that can be even more insightful and provocative if clients who complete the survey have established a trusting relationship with the practice.