Active listening is a challenge for most animal health professionals. Our attention and intentions are frequently distractions from truly hearing what another person has to say. This article offers guidance for becoming a better listener.
Source: Lead Change Group, February 1, 2016.
Most of us think that we are average to good listeners. Unfortunately, that is the status we all occupy in our own minds. Most of the time, our thoughts are what get in the way of being an effective listener. We have this little voice in our head that is constantly judging, evaluating, criticizing, analyzing, and editorializing everything that we hear.