In a recent worldwide survey of 300 senior business leaders across industries ranging from hospitality to automotive to biotech, 61 percent reported they’re struggling to balance employees’ need for support with their company’s drive for high performance.
Source: Harvard Business Review, February 16, 2022. Link. Leaders need to find out what employees really care about rather than assuming they already understand.”
INSIGHT: Leaders without empathy can produce results that are short-term with the consequence of high employee turnover.