There is no shortage of industry events available to every businessperson. In fact, we are bombarded with so many invitations that attending each would leave us no time to execute our responsibilities. So, knowing how to make sure an event is worth your time is important. Source: Forbes, May 23, 2017. If you’re extroverted, the thought of attending an event may energize … [Read more...]
Digital boundaries benefit everyone
Technological advances have improved our access to information, speed to market, competitive intelligence, and enhanced our successes. On the darker side, technology has blurred the lines between our work lives and our personal lives. This often causes us to be busier, but less productive. So, setting digital boundaries can help everyone. Source: Forbes, May 15, 2017. While … [Read more...]
Canines offer great listening training
It is widely acknowledged that the number one cause of communication breakdown is ineffective listening skills. We talk at each other rather than with each other. However, there is hope. It comes in the form of our canine friends. Source: Vet-Advantage Magazine, April 2017. When humans communicate, we use words, our voice and our body to convey our message. Behavioral … [Read more...]
Scarce or abundant?
In today’s competitive society there are winners. If there are winners, there must be losers. Couple that mentality with the focus on “me” and you have the ingredients for the paucity of effective leadership in business, government and society. Effective leaders, while rare, exhibit a remarkable similarity in behavior. Source: LinkedIn Pulse, April 29, 2017. Collectively, … [Read more...]
Balance empathy and authority
Effective communication skills are essential to achieve effective leadership results. Sending mixed signals creates confusion and often creates paralysis within the organization. Remember, words make up 10 percent of our in-person communication. Thus, it is important to ensure our voice and body language are in concert with the words we choose and that all three are appropriate … [Read more...]
Leaders also follow
The roles of leader and follower are interchangeable and depend entirely on the situation at hand. In most successful practices, the person closest to an issue at hand regularly provides the leadership when it falls into their area of expertise. In other situations, that same person is the follower. Effectiveness at both disciplines is one of the keys to a practice’s overall … [Read more...]
Live by Ancora Imparo
“In retrospect,” often begins a story about missed opportunities, augmented with regrets. The story ends with the admonition to “not make that mistake.” Occasionally, “in retrospect” will yield worthwhile advice that contains one real nugget. “6 Pieces of Advice Leaders Wish They Could Tell Their Younger Selves” is this kind of piece. Source: Forbes, September 19, … [Read more...]
Lead, Coach, Manage
In my experience, the most effective and successful practices have a clear leader and effective coaches. Together, they efficiently manage the entire operation. We have written about leadership and management before. Today’s focus is coaching. Source: LinkedIn Pulse, March 12, 2017. The great sales coaches that I have known see teaching and training as a continuous need for … [Read more...]
Consider the consequences of action or inaction
We don’t resist change. We resist the fear of failure which is one of the two consequences of change. A change will either succeed or fail. No one is resistant to success, so our fear is failure. That fear sometimes prevents us from acting, which has its own set of consequences. Source: Vet Advantage, March 2017. Negative or positive consequences are great motivators in … [Read more...]
Be flexible to keep your best people
Employee turnover is a problem in most industries. However, it is a major problem when star performers leave your organization. You can retain your best people and attract more like them relatively easily if you first understand what these top performers want. Source: Gallup, March 8, 2017. However, brand and reputation also reflect a sense of pride. Employees want to feel … [Read more...]
4 ways to give effective feedback
Receiving feedback is often difficult. Many times, providing feedback is just as difficult. But, without it, we have no idea if we are meeting expectations, are below expectations or exceeding expectations. Most importantly, we need to know if there is opportunity for improvement. The simplest solution to this dilemma is to provide feedback in a way that has a positive impact … [Read more...]
Deal with it!
Most big problems are ones that were ignored in hopes they would go away or magically resolve themselves. Conflict avoidance occurs in many industries. Veterinary medicine is not immune to its impact. Thus, using the FIGHT strategy to deal with issues before they grow is likely helpful. Source: CharlesMarshall.net January 2017. Courage isn’t the absence of fear but the … [Read more...]
Leadership requires physical, mental strength
Effective leadership requires much – vision, strategic thinking, tactical skills and the list goes on. We sometimes overlook the physical and mental requirements to be truly effective. We previously focused on the physical health requirement and would like to move to the mentally strong leader. Source: Vet-Advantage, February 2017. Confidence is often described as being … [Read more...]
Coaching is the key to success
With society's inward focus, the concept of helping others succeed may not seem to be the answer to the perennial question, "What's in it for me?" Yet, when one stops long enough to contemplate the commonality of the success around us, we begin to see how coaching others to succeed plays a central role in our individual success. Source: Evan Carmichael 2014. If you want to … [Read more...]
“I recommend . . .” or “Rover needs . . .”
Confidence is contagious. Your customers buy you before they buy a treatment, dental care, preventatives and anything else. Remember, it is important to demonstrate your confidence in the courses of action you advocate. Source: Evan Carmichael, 2015. A leader cannot inspire anyone to a higher point of view than his own viewpoint. That is why it is essential you believe in … [Read more...]
“Amoosing” visitor stays at Vermont dairy
Yeah, we stole that word from the original headline. Take a fun look at what happened when a moose paid a call to a Vermont dairy. Source: Progressive Dairyman, January 13, 2017. The moose only stayed a few days, but it was more than enough time for the Abbots. “After a couple days, we put the cows in the barn and kind of shooed her away a little bit,” Abbot says. … [Read more...]
Examine leadership to set growth path
Life, especially business life, can be a brutal teacher. She often gives the test first and the lesson afterwards. Fortunately, there are others who have gone before us and are willing to share some of life’s lessons with others who follow. Source: LinkedIn Pulse, September 16, 2016. In our connected world, it’s tempting to let all the little screens we have access to … [Read more...]
Examine leadership to set growth path
Every successful business has a list of key performance indicators (KPIs) that provides the essential data necessary to grow. Successful leaders need their own KPIs that include feedback from their associates, as well as a rigorous self-examination. Source: Eric Geiger Blog, May 26, 2016. Leaders are merely stewards. We don’t own the people, the ministry, or the … [Read more...]
Ask the right questions
To understand another person’s point of view, we sometimes need to ask questions to clarify issues or obtain a deeper understanding of why they have that point of view. Too often, the process of questioning is done by rote such as, “what is the problem, why do you think that, etc.?” You will learn more if your questioning is natural and in depth. Source: Vet-Advantage, … [Read more...]
Effective leadership is balanced
A while back I wrote about some myths about leadership that have the potential to mislead potential leaders in their pursuit of that competency. It seems to me that effective leadership has been and will continue to be a balancing act that is always situational. Source: General Leadership. Balance changes with different circumstances. A leader must evaluate the situation … [Read more...]
Do you want to be liked or lead?
I learned long ago that if I wanted to be universally liked, I should not aspire to a leadership role. Certainly, as a leader, there will be people who do like you and appreciate your leadership. There will also be people who dislike you and will attempt to derail your leadership efforts. Getting past that negative is essential to a leader’s success and coming to grips with … [Read more...]
Be an effective executive
It matters little if you are a sole proprietor, lead multiple companies or head up a global conglomerate with far-flung operations. The key to your success and your organization’s success lies within the role of an effective executive. Boiling that role down to a manageable number of practices makes success possible. Source: Harvard Business Review, June 2004. The first two … [Read more...]
The agony of defeat
Nobody bats 1.000%. Nobody wins 162 games in a season. Every MLB team will win 54 games and lose 54 games. Champions are determined by how they play the other 54 games. In business, how you deal with your defeats will ultimately determine your level of success. Source: The Nice Guy Blog, June 15, 2015. If passion drives you, you will stay in the game as long as it takes to … [Read more...]
Leadership myths muddy results
There is money to be made in the field of leadership and thus leadership is taking on an almost mystical mantle with words such as genuine, authentic and so on. We have strayed far afield from the base definition of leadership: the skill or ability to influence willing followers to achieve a desired result. Source: LinkedIn Pulse, November 19, 2016. The Marine Corps taught … [Read more...]
Approach conversations from your customer’s point of view
As veterinary professionals, we understand the importance of compliance and are committed to achieving that goal with every customer. Unfortunately, that perspective is often the biggest barrier to achieving our goal. Approaching these conversations from our customer’s point of view, rather than our own, will yield greater results. Source: Vet-Advantage, Livestock Edition, … [Read more...]
Leaders have a responsibility to stay healthy
Effective leaders realize they have an awesome responsibility and sometimes that burden can lead to burnout or leadership fatigue. Being able to sustain your effectiveness is essential to your success, your team and your organization’s success. The tips presented here to help avoid work burnout could be critical components that ensure your well-being. Source: Forbes, … [Read more...]
Leaders have flaws, too
Even the most brilliant leaders have flaws. The story of Civil Water General Stonewall Jackson, an extremely effective battlefield strategist, illustrates how flaws limit the potential of even the best leaders. Source: War History Online, October 30, 2016. Yet despite all these faults, Jackson played a vital role in the Confederate army and is rightly remembered as a … [Read more...]
Being nice wins
The nastiness of this year’s Presidential campaign is often excused by observing that “politics is a contact sport.” Plus, reality shows with the highest ratings seem to involve the nastiest people. Despite society’s current love affair with verbal thuggery, research proves you can win while being nice and you can disagree without being disagreeable. Source: Wall Street … [Read more...]
Providing corrective feedback correctly
Providing corrective feedback is challenging but it becomes more difficult when it gets emotional. Defensiveness, crying or yelling create an environment that most would rather avoid. However, it is part of the real world. So, tips on handling these types of situations are helpful. Source: LinkedIn Pulse, September 22, 2016. Remember the “why.” Focus on all the good reasons … [Read more...]
Warmth and competence critical to first impressions
When you put people into decision-making mode they are being influenced by logic and emotion. Additionally, the bigger the decision, the more emotion influences the final outcome. So, very often your technical competence as a DVM or vet tech will work against you when dealing with increasing customer compliance. Source: Business Insider, January 16, 2016. If someone you're … [Read more...]