Ask 100 experts to define leadership and you will get 100 answers. Ask them what constitutes effective leadership you will get 100 answers with 100 different nuances. There is no question that effective leadership is a complex subject with multiple facets. Sometimes, the simplest solution is the best. Here are three steps to evaluate your leadership effectiveness. Source: … [Read more...]
Everyone should see themselves as a leader (includes podcast)
Pat Malone often writes for AHD about leadership and communication. His assertions that you need not possess a title to lead are part of what is discussed in this podcast and article where Sue Ashford, a professor at the University of Michigan’s Ross School of Business, breaks down her decades of research on leadership; who achieves it and how a group grants it. Source: … [Read more...]
Leaders ask the right questions
One skill that every effective leader has mastered is asking the right questions. Obviously, this is very helpful when you need information to make a well-informed decision. It is also helpful to check your assumptions when you think you have all the information before deciding. A simple acronym can insure you ask the right questions. Source: Evan Carmichael, September … [Read more...]
Enjoy work more by caring less
For work-obsessed Americans, the thought of caring less about our work is practically heretical. Yet, many of us are working more than ever, enjoying it less and finding less fulfillment from the work we do. So, it might be time for a radical change in our attitude. Source: Quartz, August 9, 2017. There are many ways to train yourself to care less about work. Sure, you … [Read more...]
Effective opening statements help make meetings matter
The number of producer meetings I have attended over the last two decades are innumerable. Unfortunately, most have been a waste of your time and a waste of your company’s money unless your sole objective was to create goodwill. If you have watched the mergers and acquisitions in our industry, you know that goodwill is the value of a business not related to assets or … [Read more...]
Beat the mid-summer slump
Unless you’re on vacation, dragging yourself into the office during the summer can sometimes feel like the last thing you want to do. It’s not just because the weather is perfect and you couldn’t imagine spending the entire day indoors. Sure, the office might be the last place you want to be because your colleagues are gone, and your productivity might feel like it hinges on … [Read more...]
Manage negative feedback
If you’re not getting negative feedback from time to time, you are not pushing your limits. Negative feedback is a fact of life and some negativity is especially personal and biting. So, being able to manage those situations in a respectful and effective manner is important to your overall success. Here is a classic illustration. Source: Inc., June 2017. I've written … [Read more...]
Coaching: Help other success
Since I was a good salesperson I would work with my reps and close more deals for them. After six months of running ragged closing deals without improving the total district sales, I realized that once again I had misinterpreted the trainer’s advice. For the first time in my life, I began to see the real value of coaching as a skill that helps others succeed. Source: Vet … [Read more...]
Gratitude improves response to electronic communication
The speed of today’s communication has been blamed for poor spelling, bad grammar, little to no punctuation and a variety of other communication breakdowns. The sheer volume of emails needing attention can be overwhelming. So, anything that helps get your emails noticed and better responded to is very helpful. Source: Power Social Media, June 2017. Emails that ended in … [Read more...]
Choose to thrive, not survive
I am consistently amused by the number articles focused on executive level leadership or women in leadership that have application throughout the ranks in an organization. This article is a good example. While written for executive women, it applies to both genders and across the entire spectrum of the organization. Source: Forbes, June 19, 2017. We have introduced … [Read more...]
Ruthlessly evaluate your performance
The most effective leaders I know have their own set of key performance indicators and ruthlessly evaluate their performance so that they don’t fall into the trap of believing their own press clippings. Sometimes it can be as simple as asking yourself the right questions and then being brutally honest with your answers. Source: Marta Wilson, June 7, 2017. Great leaders … [Read more...]
Help employees be accountable
Almost every day the news brings us another story of some personal indiscretion that is ultimately blamed on someone else. “The dog ate my homework,” and “she hit me first,” are two childish examples. Yet, we now have adults abdicating responsibility for their own misadventures. Unfortunately, this lack of accountability is becoming more prevalent in our workplaces. Managing it … [Read more...]
Industry events can be blessings or curses
There is no shortage of industry events available to every businessperson. In fact, we are bombarded with so many invitations that attending each would leave us no time to execute our responsibilities. So, knowing how to make sure an event is worth your time is important. Source: Forbes, May 23, 2017. If you’re extroverted, the thought of attending an event may energize … [Read more...]
Digital boundaries benefit everyone
Technological advances have improved our access to information, speed to market, competitive intelligence, and enhanced our successes. On the darker side, technology has blurred the lines between our work lives and our personal lives. This often causes us to be busier, but less productive. So, setting digital boundaries can help everyone. Source: Forbes, May 15, 2017. While … [Read more...]
Canines offer great listening training
It is widely acknowledged that the number one cause of communication breakdown is ineffective listening skills. We talk at each other rather than with each other. However, there is hope. It comes in the form of our canine friends. Source: Vet-Advantage Magazine, April 2017. When humans communicate, we use words, our voice and our body to convey our message. Behavioral … [Read more...]
Scarce or abundant?
In today’s competitive society there are winners. If there are winners, there must be losers. Couple that mentality with the focus on “me” and you have the ingredients for the paucity of effective leadership in business, government and society. Effective leaders, while rare, exhibit a remarkable similarity in behavior. Source: LinkedIn Pulse, April 29, 2017. Collectively, … [Read more...]
Balance empathy and authority
Effective communication skills are essential to achieve effective leadership results. Sending mixed signals creates confusion and often creates paralysis within the organization. Remember, words make up 10 percent of our in-person communication. Thus, it is important to ensure our voice and body language are in concert with the words we choose and that all three are appropriate … [Read more...]
Leaders also follow
The roles of leader and follower are interchangeable and depend entirely on the situation at hand. In most successful practices, the person closest to an issue at hand regularly provides the leadership when it falls into their area of expertise. In other situations, that same person is the follower. Effectiveness at both disciplines is one of the keys to a practice’s overall … [Read more...]
Live by Ancora Imparo
“In retrospect,” often begins a story about missed opportunities, augmented with regrets. The story ends with the admonition to “not make that mistake.” Occasionally, “in retrospect” will yield worthwhile advice that contains one real nugget. “6 Pieces of Advice Leaders Wish They Could Tell Their Younger Selves” is this kind of piece. Source: Forbes, September 19, … [Read more...]
Lead, Coach, Manage
In my experience, the most effective and successful practices have a clear leader and effective coaches. Together, they efficiently manage the entire operation. We have written about leadership and management before. Today’s focus is coaching. Source: LinkedIn Pulse, March 12, 2017. The great sales coaches that I have known see teaching and training as a continuous need for … [Read more...]
Consider the consequences of action or inaction
We don’t resist change. We resist the fear of failure which is one of the two consequences of change. A change will either succeed or fail. No one is resistant to success, so our fear is failure. That fear sometimes prevents us from acting, which has its own set of consequences. Source: Vet Advantage, March 2017. Negative or positive consequences are great motivators in … [Read more...]
Be flexible to keep your best people
Employee turnover is a problem in most industries. However, it is a major problem when star performers leave your organization. You can retain your best people and attract more like them relatively easily if you first understand what these top performers want. Source: Gallup, March 8, 2017. However, brand and reputation also reflect a sense of pride. Employees want to feel … [Read more...]
4 ways to give effective feedback
Receiving feedback is often difficult. Many times, providing feedback is just as difficult. But, without it, we have no idea if we are meeting expectations, are below expectations or exceeding expectations. Most importantly, we need to know if there is opportunity for improvement. The simplest solution to this dilemma is to provide feedback in a way that has a positive impact … [Read more...]
Deal with it!
Most big problems are ones that were ignored in hopes they would go away or magically resolve themselves. Conflict avoidance occurs in many industries. Veterinary medicine is not immune to its impact. Thus, using the FIGHT strategy to deal with issues before they grow is likely helpful. Source: CharlesMarshall.net January 2017. Courage isn’t the absence of fear but the … [Read more...]
Leadership requires physical, mental strength
Effective leadership requires much – vision, strategic thinking, tactical skills and the list goes on. We sometimes overlook the physical and mental requirements to be truly effective. We previously focused on the physical health requirement and would like to move to the mentally strong leader. Source: Vet-Advantage, February 2017. Confidence is often described as being … [Read more...]
Coaching is the key to success
With society's inward focus, the concept of helping others succeed may not seem to be the answer to the perennial question, "What's in it for me?" Yet, when one stops long enough to contemplate the commonality of the success around us, we begin to see how coaching others to succeed plays a central role in our individual success. Source: Evan Carmichael 2014. If you want to … [Read more...]
“I recommend . . .” or “Rover needs . . .”
Confidence is contagious. Your customers buy you before they buy a treatment, dental care, preventatives and anything else. Remember, it is important to demonstrate your confidence in the courses of action you advocate. Source: Evan Carmichael, 2015. A leader cannot inspire anyone to a higher point of view than his own viewpoint. That is why it is essential you believe in … [Read more...]
“Amoosing” visitor stays at Vermont dairy
Yeah, we stole that word from the original headline. Take a fun look at what happened when a moose paid a call to a Vermont dairy. Source: Progressive Dairyman, January 13, 2017. The moose only stayed a few days, but it was more than enough time for the Abbots. “After a couple days, we put the cows in the barn and kind of shooed her away a little bit,” Abbot says. … [Read more...]
Examine leadership to set growth path
Life, especially business life, can be a brutal teacher. She often gives the test first and the lesson afterwards. Fortunately, there are others who have gone before us and are willing to share some of life’s lessons with others who follow. Source: LinkedIn Pulse, September 16, 2016. In our connected world, it’s tempting to let all the little screens we have access to … [Read more...]
Examine leadership to set growth path
Every successful business has a list of key performance indicators (KPIs) that provides the essential data necessary to grow. Successful leaders need their own KPIs that include feedback from their associates, as well as a rigorous self-examination. Source: Eric Geiger Blog, May 26, 2016. Leaders are merely stewards. We don’t own the people, the ministry, or the … [Read more...]