Good apologies all contain one key element: no finger-pointing, writes John Baldoni. He says every good apology has three operative elements: acknowledgment, acceptance and amends:
- Acknowledge the wrong
- Accept the consequences
- Make amends
Source: SmartBrief, August 23, 2021. Link.
It’s not about you. It’s about them.” – John Baldoni
Also see: Stop over-apologizing, AHD, August 17, 2021. Link.