Most communication failures occur when we do not fully understand the customer’s point of view.
Source: Vet Advantage, December 2022. Link.
When the customer has answered your initial question, and you have acknowledged their response, the next appropriate follow-up question is, “And what else?”
INSIGHT: Feeling nosey? Do not worry as leaders are naturally inquisitive, and customers appreciate genuine interest in helping them solve a problem or capture an opportunity.