Dissent and dissatisfaction are often masked by the historical statement, “If you can’t say something nice, don’t say anything at all.” Unfortunately, such experiences lead to customer loss. Marc Rosenberg, VMD, shares how routine preemptive troubleshooting with clinic staff members help to correct complaints heard before they rise to become points of contention.
He shares seven complaints and possible solutions to consider.
Source: DVM 360, Link.
It should never be forgotten that the pet owner is the veterinarian’s treatment partner. The pet owner is responsible to approve treatment and provide at-home treatment . . . and it is the pet owner who ultimately lends credibility to the professional staff.”
Photo by Annie Spratt on Unsplash