My paternal grandfather would occasionally profess, “Remember, the wisdom is in the questions, Kirk.” While this sometimes a kind way of saying I was talking too much, Ryan Holiday asserts a similar theme in his article, “12 questions that will change your life.” It is always a good time for questioning, resolutions and sound decisions. Source: Thrive Global, January 1, … [Read more...]
Search Results for: wisdom in questions
5 wisdoms that rule the herd
Raising cattle happens in many different ways. Sarah Brown shares five rules of wisdom to keep in mind: Work with a good veterinarian and be fanatic about animal health. You get what you pay for Cull out the crazy cows Good fences make better neighbors Plan for tomorrow today. Source: Drovers, November 7, 2018. Link. INSIGHTS: Consider these five wisdoms … [Read more...]
Editorial – Questions are essential to successful workplaces
My grandfather often said, “the wisdom is in the question, not the answers.” He was not admonishing me for talking too much, rather, trying to get me to think more broadly and thoughtfully. Companies that view questions as a problem are missing out, writes Jay Steven Levin and Scott Mabry in these blog posts. Meaningful questions take time and consideration. They’re, intended … [Read more...]
Three words to use regularly
Commentary No one is an expert on everything. Still, we often succumb to the temptation to have the answers, which makes it hard to admit when we don’t. Jason Aten says there is power in saying, “I don’t know,” and we agree. Some of the best experiences animal health pros have are when they admit they don’t know and engage with customers or colleagues to find the answer that … [Read more...]
Never miss a good chance to shut up
Patrick T. Malone will return in a couple weeks. In his place, we’re sharing thoughts on silence from John P. Weiss. Working alongside Patrick over the years, silence is a skill he masterfully demonstrates in nearly every interaction. Silence allows the what else? thoughts to surface and be available to discuss. Weiss’ reflections on silence are less about decision trees, … [Read more...]
Listen like you mean it
Self-awareness is so key to our listening practices. We all have personal blockers to staying present and empathetic in conversation. However, when we get to know ourselves, we can more easily be there for others, writes Ximena Vengoechea. No matter the question you ask, remember that silence is your friend.” - Ximena Vengoechea Source: Next Big Idea Club, June 11, 2021. … [Read more...]
Manage change proactively in veterinary practices
Complimentary Commercial Content from Covetrus Software Services, North America Covetrus has created a how-to resource to help teams transform with the rapidly changes in today’s veterinary climate. Navigating What's Next: How to Manage Change in Your Veterinary Practice, offers tips and insights that will help you: Recognize the need for change and identify the signs … [Read more...]
NOT knowing it all
One of the skills veterinary team members possess is the ability to listen to their animal patients. They do it with their ears, their eyes, hands and even noses. These senses are critical to identifying both health and illness in critters. But when that attention is turned to an animal owner, the senses often turn off. Salespeople have similar problems and so do personnel at … [Read more...]
Listening boosts compliance and loyalty
Encouraging clients to talk about their pet or lifestyle helps bond them to your practice and improves compliance, shares Amanda Donnelly, DVM, MBA. What she shares is an example of how open-ended questions can add situational information that is relevant to a pet’s lifestyle with an owner. Practice teams demonstrate compassion and learn more about a pet when they invite … [Read more...]
Training cats (includes podcast)
Animal health pros often get questions about the validity of training cats. Feline behavior specialist Sarah Ellis explains how you can train your kitty to come on command, take medicine and stop waking you up in the middle of the night. Source: NPR, October 27, 2017. The common wisdom about pets is that you can train a dog, but you can't train a cat. Today's guest says you … [Read more...]
Brain-steer for better results
Consolidations already announced this year will have all sizes of businesses seeking to remain competitive, increase services, value and maintain profitability. This article is written for upper level executives, but the principles apply if you work in a veterinary hospital, a retail organization or if you are a representative working to help your accounts be more … [Read more...]