In person, words make up less than 10 percent of your communication. Non-verbal clues will aid in understanding. Here are tips to help you read body language effectively. Source: HelpGuide.org, August 2023. Link. Consider all the nonverbal signals you receive, from eye contact to tone of voice to body language.” INSIGHTS: Trust what you see. Also see: How to … [Read more...]
Search Results for: malone, communication
Why good communication is essential to sales
Commentary Like it or not, if a person pays you for a product or service it is technically a sale and indicates transfer of title or completion of an action. Animal health pros who improve their communication skills enhance their value to their clients and company, writes Justin Zappulla. Note*: We comment on the discussion of “you versus I” below. The difference between … [Read more...]
Communication – a critical skill for success
Commentary Mr. Malone will return next week. Considering the Gen Alpha post in this edition, we are sharing several of his posts about communication. Reviewing them reminds me of his consistent coaching themes. Becoming a decision-getter requires we get out of our own way . . . truly listen absent our agenda and then inquire about what else? “ – Kirk Augustine Source: AHD … [Read more...]
Communication gap between frontline employees and employers is real
Frontline employees are ambitious and eager to climb the career ladder. Among communication barriers is a stark disconnect between what frontline employees want and what employers think they want. Source: McKinsey, July 21, 2022. Link. Voices of frontline employees are largely missing from the discourse on career advancement, which tends to focus on other segments of the … [Read more...]
Communication is key
Remote, in-person or some combination of both, the pandemic has taught us a valuable lesson about the importance of timely, honest, and effective communication. Source: Gallup, June 28, 2021. Link. The Gallup study on the effect of communication in organizations also found that employees who work in an environment where communication is open, timely and accurate are more … [Read more...]
Pat Malone’s most favored 2019 posts
Posts that AHD’s contributor, Pat Malone, writes, are consistently opened at a high rate. He writes about leadership and productive communication. We thank him for sharing his expertise and translating his experiences to animal health. Most of all we appreciate his support and friendship. Source: Animal Health Digest. Link. We’ve featured five of the most-read posts … [Read more...]
Pat Malone’s posts: highly favored
Posts written by AHD’s weekly contributor, Pat Malone, are consistently opened at a high rate. He writes about leadership and productive communication. We all thank Mr. Malone for sharing his expertise, leadership and training experiences. Most of all we appreciate his support and friendship. Source: Animal Health Digest, July-December 2017. We captured the eight most-opened … [Read more...]
A failure to communicate
Your paycheck may say you are a CEO, a senator, a manager, a teacher or a DVM. But you are really a communicator. Communication is a team sport. Clarity is everything. Source: AXIOS, March 14, 2024. Link. “When you are sick of hearing yourself say your big mission, it is just starting to sink in.” INSIGHT: Be direct. Say what you mean and mean what you say. … [Read more...]
And, “What else?”
Most communication failures occur when we do not fully understand the customer’s point of view. Source: Vet Advantage, December 2022. Link. When the customer has answered your initial question, and you have acknowledged their response, the next appropriate follow-up question is, “And what else?” INSIGHT: Feeling nosey? Do not worry as leaders are naturally … [Read more...]
The critical skill for success
Communication is critical for success. Yet it is multifaceted and beyond simply the expression of words. If you cannot communicate, it is like winking at a date in the dark . . . nothing happens.” Source: Inc., November 7, 2023. Link. INSIGHTS: Words and “music” make the song complete. … [Read more...]
Scientist says body language has surprising influence in job interviews
A recent post from Patrick T. Malone reminded us of the importance of body language individually and as an observer <Link>. Tomas Chamorro-Premuzica says a fundamental component of social and political skills involves displaying the right kind of verbal and nonverbal communicational signals to improve how we come across to others. Source: Fast Company, October 26, … [Read more...]
Body language
At parties, speaking with friends and at work meetings, some people are oblivious to real communication going on around them without words. Source: AXIOS, October 12, 2023. Link. Become a student of people in small group settings, be it card games, parties or work. I mean actively trying to spot human ticks, tells and patterns.” INSIGHTS: Almost 90 percent of in-person … [Read more...]
Important small talk
"How are you," are the three most useless words in the world of communication. The person asking doesn't really want to know, and the person responding doesn't tell the truth. Be interested instead of trying to be interesting.” – Patrick T. Malone Source: CNBC, November 11, 2020. Link. The key to making the most out of small talk, according to Harvard researchers, is to … [Read more...]
Communicating without words
Nonverbal communications, including, but not limited to body language, have a significant, almost subconscious influence on most in-person interactions. The way you sit or stand, your hand gestures and your tone of voice call carry a message about your attitude and emotions. Source: American Association for the Advancement of Science. Link. More frequent and longer eye … [Read more...]
May 2020 – Top post review (1 of 3)
The end of meteorological spring < link > has yielded to summer. Weather and the coronavirus pandemic have made it a memorable one. Animal health pros have quickly adopted digital communications, learned new methods of balancing home with work and found myriad ways to adapt to pandemic threats, tornadoes and flooding. Our Animal Health Digest weekly readership remains … [Read more...]
Giving thanks
It is that time of year when we reconnect with images of the first Thanksgiving when pilgrims and native Americans gathered to celebrate a bountiful harvest. More important than the meal was the gathering of cultures and mutual learning, plus the attitude of inclusion and survival. With this spirit, our team extends a hearty Thank You to our readers. Your input and our … [Read more...]
Everyone should see themselves as a leader (includes podcast)
Pat Malone often writes for AHD about leadership and communication. His assertions that you need not possess a title to lead are part of what is discussed in this podcast and article where Sue Ashford, a professor at the University of Michigan’s Ross School of Business, breaks down her decades of research on leadership; who achieves it and how a group grants it. Source: … [Read more...]