ICYMI. Ordering online is rapidly becoming an expectation. Already, convenience is table stakes. Malinda Larkin shares takeaways from survey results presented by Brakke Consulting. The survey looked at consumer preferences and behaviors in pet medicine purchasing, customer satisfaction with different channels and service expectations, and the competitive landscape versus major … [Read more...]
Search Results for: home delivery
Omnichannel, asynchronous, decision support, home delivery terms of future pet business
Opinion Changes to the ways we live and work could mean years of extra business for pet supply stores, says Erich Schwartzel. His article prompts reflection on how we got here from an animal health supply and services standpoint. Source: The long tail of the pandemic puppy business, Wall Street Journal, March 26, 2021. Link. Petco, the animal-supply retailer, was a … [Read more...]
Editorial – Home delivery still growing
Articles about opportunities in the pet retail business often make me scratch my head. How can retailers get so excited and veterinary hospitals remain blasé’. For nearly 15 years, veterinarians have been offered opportunities to use various home delivery platforms to auto-fulfill standing prescriptions, brand diversity in large categories and specialty products. Yet, these … [Read more...]
Instacart delivery data reveals pet-related purchase data
We found this to be a unique look at pet food and pet treats brands sold via Instacart’s home delivery service. They also share other pet items they deliver, including hay for small animals and bird food. Source: Instacart, May 23, 2023. Link. … [Read more...]
Last-mile delivery race is a losing proposition
Commentary The Forbes article linked here provides context for animal health pros as our industry deals with growing resupply costs while holding margins in line to service animal owners. By land or drone, the retail industry is waging big money on last-mile delivery timelines. The prospect of a return on investment seems murky at best, shares Greg Petro. He describes the … [Read more...]
Dog food home deliveries: inefficient, absurd, yet convenient via ecommerce
Home delivery market opportunities continue to expand. Industry analysts predict that the amount of dog food ordered online will surpass what's bought in stores by 2025. With 77 million or more dogs in the U.S., this one change in buying habits has serious ripple effects on supply chains. Source: Insider, October 19, 2022. Link. The mess of overlapping networks that bring … [Read more...]
Reviews.com rates pet meal delivery services
Home delivery of dog food continues to grow. Dog owners can now get raw ingredient meal delivery services like their owners get pizza. The team at Reviews.com reviewed canine meal delivery services. They rated variables for customized meals that included: ordering experience, recipe variety, scheduling flexibility, packaging, instructions, ease of serving and … [Read more...]
Opinion – Local delivery may be an option
During a seminar explaining pet owner purchasing behaviors and confidence indicators, a colleague leaned over to me and said, “Florists deliver flowers locally, also pizza and now groceries, why don’t DVMs deliver pet supplies the same way?” His observation interrupted thoughts throughout the day alongside memories of how we used to do things before specialized small package … [Read more...]
Worth a Glance – March 14, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, March 7, 2024. Link. Most read post(s) from the March 7th AHD Bulletin – Data from 36 years: 20 dog breeds that attack people most. Link. Home delivery, autoship important offerings for veterinary clients. Link. 9 pet companies listed as fastest-growing U.S. private companies. Link. AHD Archives for … [Read more...]
Customer trust in supply chains overestimated
Commentary Last week we urged veterinary clinics to consider adjusting their quantities on hand and reorder points ahead of the possibility of a UPS strike <Link>. While the strike appears to have been averted <Link>, our assertions were based on information similar to that shared in this article. Many of the Covid-19 pandemic-era supply chain challenges remain … [Read more...]
Identifying and controlling the hidden costs of veterinary inventory
Complimentary Commercial Content Beyond a good explanation of ABC inventory groupings, this article identifies two hidden inventory costs: ordering costs and holding costs. Ways to use an online pharmacy to help control costs and service clients using home delivery are also presented. Source: Vetsource. Link. INSIGHTS: Inventory management is an important role for … [Read more...]
IBPSA Fast Bites – March 27, 2023
October PetCare Conference details, small business grants, risk management, Freshpet and Petco launch fresh food home delivery, women in the pet industry and more . . . Source: IBPSA Fast Bites, March 27, 2023. Link. … [Read more...]
Chewy’s autoship sales hit all-time high in Q2
Commentary For almost 25 years, home delivery and autoship options have been available for veterinary hospitals. The recent Q2 report from Chewy shows the importance animal owners place on recurring shipments and online access to healthcare and food products. Avoiding a decision IS a decision . . . failing to decide IS also a decision.” Source: Pet Product News, September … [Read more...]
Chewy behind Amazon, ahead of Walmart in automatic reorders
Forty-four percent of Chewy’s customers are enrolled in its Autoship program, which lets customers specify when they want replenishment orders. Those customers spend considerably more than others who shop on Chewy.com. Autoship customers buy $820 per year on average from Chewy versus $423 for other Chewy customers. They buy 15.5 times annually versus 10.4 times and spend $53 … [Read more...]
Catching up or just back to normal?
Opinion The recent Vetwatch™ Commentary provides consistent data to help assess the scope, velocity and significance of developments in the veterinary care sector across the United States. Following more current trends, the national 3-week rolling average for practice revenue growth fell to -9.1 percent. None of the nine census divisions posted positive revenue growth for … [Read more...]
The rise of the eco-friendly consumer. . . our employees
Opinion For decades, our industry focused on animals while feeling forced to deal with people. Harsh? Probably, but true. In the current companion animal context, we’re seeing a growing focus on the animal owner as part of the pet care community. Additionally, the animal health pros we employ come from five generations, all of whom have their own opinions and … [Read more...]
How to generate more clients at your veterinary practice
Opinion We held this article to position it now, one year post-Covid-19 shutdowns and the anniversary of the first wave of pet adoptions that followed. Robert Sanchez is no stranger to veterinary practices and his article is purposeful and valuable. He applies sales terminology to new customer acquisition tactics. Considering the timing, we believe it is important to … [Read more...]
Embracing the digital pet ecosystem
The digital pet ecosystem refers to anything digital that connects you to a client and their pet, writes Bruce Truman. The time is now for individuals and practice teams to embrace the opportunity to meet client expectations for services. The new age pet parent wants engagement. They are interested in online chat or text services, monthly payment plans, loyalty programs, … [Read more...]
Does your practice have a pricing problem?
In the early 1990s, a wise distribution leader faced off with a veterinarian irate over 5¢ difference in a bottle of oxytocin. He asked the vet, “. . .would your customer notice a 10¢ increase in your price on oxytocin?” Floundering, the vet answered, “no. . . but that’s not the point!” This story is a backdrop to where Karen Felstad, CPA, MS, DVM, CVPM, starts the article … [Read more...]
Solve the challenge of online pharmacies
Emily Shiver, CVPM, CCFP, provides a thought-filled article about competing with online pharmacies. She focuses on using in-clinic inventory, adjusting retail prices to market prices, abandoning umbrella markups and upping customer service elements, including reminders on refills. Shiver is correct when she identifies writing a prescription for little or no money as an … [Read more...]
Autoship sales projected to help Chewy retain 1.6 million new customers
Commentary: includes complementary commercial content from VetSource® Chewy’s success is getting noticed by our industry. For veterinary hospitals, it is a definitive call to action to embrace, implement and optimize home delivery” - Kirk Augustine Like Amazon and other e-commerce retailers, Chewy has seen the kind of growth that was expected to take years to achieve, get … [Read more...]
3 keys to post pandemic retailing
Mark Kalaygian shares three factors for pet specialty retailers to consider when devising a strategy for doing business in a post-pandemic environment: Recession realities New weapons for brick and mortar locations Craving contact Source: Pet Business, May 26, 2020. Link. INSIGHTS: Stop, look and listen to Kalaygian’s assertions. Veterinary clinics that have … [Read more...]
Flea and tick wars: the time is NOW
Leigh Hofmeister, DVM, provides a short history of flea and tick challenges before the modern-day preventatives hit the marketplace. She compares oral and topical forms and reinforces the need for clients to use them to protect their pets. Let’s try to keep the flea and tick wars between brands and not return the battleground to the environment versus the pet. Reports in … [Read more...]
6 Reasons for Hair Loss in Cats
With few exceptions, alopecia is a symptom of a disease or condition in cats. Kellie B. Gormly talked with veterinarians and shares common reasons cats lose their hair. Cat owners will appreciate information like this during the social distancing period. Share it on social media and in newsletters. Source: Catster, March 3, 2020. Link. Common reasons for hair loss in cats … [Read more...]
Fomite control: you, me, us, them, plus where they have been
Fomite: fo-mite Noun (plural fomites) (medicine, epidemiology). def: An inanimate object capable of carrying infectious agents (such as bacteria, viruses and parasites), and thus passively enabling their transmission between hosts. < link > Media coverage, though sometimes raucous, is a necessary tool to help communicate the importance of the need for societal … [Read more...]
Pet care tasks often overlooked
In the midst of the COVID-19 disruption lies opportunity. With door traffic slow, staff can be redirected to conduct outreach. With more pet owners homebound and accessible by phone, addressing overlooked pet care tasks could produce great results. Kerri Fivecoat-Campbell shares tips from veterinarians about often overlooked pet care tasks. From flea, tick and heartworm … [Read more...]
Opinion – Convenience and the consumer (slide show)
Americans spent more on pets in 2018 (avg. $662) than on fresh fruit and vegetables, alcohol, beef, pork and poultry, water and other services or medicinal drugs <link>. Consumer research on convenience can help us better understand animal owner needs as a reflection of how they manage their lives. Consumers’ choices in terms of where, how and why they buy are … [Read more...]
Opinion – Adjust clinic visits to appeal to millennials
Architect Paul Gladyz offers thought-provoking ideas about how to adjust the veterinary visit to meet the experience-desiring millennials. As a father of millennials, his perspective is personal, as well as professional. Millennials want their experiences to work toward an enjoyable life. Source: Today’s Veterinary Business, April 2019. Link. The fact remains millenials are … [Read more...]
Sponsored Content – Rethinking the way veterinary medicine does retail (video)
Finance expert Fritz Wood talks about the challenges the veterinary industry faces when it comes to carrying and selling products, as well as why services such as Hills to Home are worth considering. Veterinarians can ill-afford to walk away or lose a third of their business Source: NAVC Spark, April 19, 2019. Link. . . . is this (inventory business) a business I really … [Read more...]
Petco to stop selling cat, dog food with artificial ingredients
Petco, the second-largest U.S. pet retailer is going all-natural. To a point. Representatives for the chain say that by next May, cat and dog treats and food sold at its retail locations and online will contain no artificial flavors, preservatives and colors. Company officials believe healthier foods and snacks that replace items with artificial ingredients will make up more … [Read more...]