It takes extra effort to deal with the dynamics of situations involving difficult people. Sharing nine types of difficult colleagues or clients, Nick Robinson explains simple, direct strategies to deal with them. Among them were these three:
- The worrier
- The dark strategist
- The people pleaser
Source: Fast Company, March 20, 2024. Link.
“The best way to deal with a difficult person at work is with the principle of “fierce kindness.”
INSIGHTS: By managing ourselves with more focus we can diffuse part of the difficulty by using some of Robinson’s approaches and fierce kindness.