Confronting less-than-acceptable performance or conduct can create tension, writes Michael Canic. He says it is time to rethink how we view accountability.
The goal of holding team members accountable is to help them—and the organization—improve, grow, achieve, and succeed.” – Micheal Canic
Source: Training Magazine , April 28, 2021. Link. Canic shares a five-step process for the constructive accountability conversation:
- Convey the common purpose
- Confront reality
- You take responsibility
- Discuss solutions; convey clear expectations
- Rigorously follow up
INSIGHTS: Canic’s roadmap can be helpful with team members from different generations.