Sponsored Content
Compiled from more than 1,200 veterinary professionals, results from the 2021 AAHA Financial Care Study* shine a spotlight on opportunities for practices to improve the way they discuss costs with animal owners. The four key takeaways and the associated statements shared in this article are worth reviewing with the entire veterinary team. These statements garnered our attention:
- Only 19% of practices have trained specific people to discuss financing options
- Just five of 10 practices say almost all of their team is equipped to discuss costs with clients
- More training needed on the cost of care and how to talk to clients
- Providing animal owners options for pet insurance and client financing
* sponsored by Care Credit; data from 2021 AAHA Veterinary Outlook Survey
Source: AAHA NEWStat, June 2, 2022. Link.
INSIGHTS: AHD Sponsor ASPCA® Pet Health Insurance has studied and investigated cost-of-care dynamics. They developed and tested tools and resources to help veterinary teams and individual animal owners understand and prepare for their animals’ future health care needs. Link.
The Cost of Care website resources include:
- On-Demand CE Course: Communicating the Cost of Care
- Article: Communicating the Cost of Care
- Video: How to Use the Cost of Care Wheel
- Instructions sheet: How to Use the Cost of Care Wheel
