Busy workplaces often build intense dynamics that make it easy to say or do something untoward to colleagues, employees or even customers. Sometimes difficult, offering an effective apology is a workplace skill we all must develop. Sincere apologies show that you value relationships and other points of view.
Source: Harvard Business Review, November 25, 2016.
Many people apologize only part way, insincerely, or not at all. And in doing so, they miss out on key opportunities for relationship repair. With this in mind, here are four common forms of ineffective apologizing. See if any of them resonate with your experience:
- The empty apology
- The excessive apology
- The incomplete apology
- The denial
The article failed to mention the most used ineffective apology: “If I offended anyone, I am sorry.” The implication is what I did or said is not offensive but if you are so sensitive as to be offended then I’m sorry you are so sensitive.