As trends for increased self-service and detached decision making grow, the importance of building superior customer service teams can get lost. Andrew Medal brings the perspectives of a serial entrepreneur to this topic. The insights apply to animal health pros in traditional businesses, too.
Source: Entrepreneur, January 20, 2017.
Customer service is one of the most overlooked priorities for growing businesses. It is great to have an effective sales team, but if you don’t properly take care of incoming and existing customers, not only will you miss out on sales, but your customer retention will soon hit rock bottom.
Also see: 3 tips for better customer retention