Mark Kalaygian shares three factors for pet specialty retailers to consider when devising a strategy for doing business in a post-pandemic environment:
- Recession realities
- New weapons for brick and mortar locations
- Craving contact
Source: Pet Business, May 26, 2020. Link.
INSIGHTS: Stop, look and listen to Kalaygian’s assertions. Veterinary clinics that have not assertively adopted a home delivery partner are likely falling behind. At the same time consider how increasing contact could endear customers who may be growing concerned about being shut out from routine, preventative care for their animals.