Pet spending growing despite inflation, growing brands through partnerships, employee well-being program benefits, three qualities of a mindful leader and more . . . Source: IBPSA Fast Bites, August 5, 2024. Link. NOTE: The IBPSA Master Business Academy starts October 14th. The intensive 10-week program covers three core areas essential for business success: … [Read more...]
Archives for August 2024
Five techniques to help negotiate with a bully
Communication is difficult enough without having to deal with a bully, especially when negotiating. Stephanie Vozza shares what the author of “For the Forces of Good: The Superpower of Everyday Negotiation,” suggests for training your brain to approach the conversation calmly and then work through the bully’s position and perspective hoping to deescalate the negative … [Read more...]
When your boss suddenly reduces your scope
Scope reductions frequently arise within the context of restructuring, strategic shifts or mergers and acquisitions. Dina Denham Smith acknowledges these changes can be hard on egos and confusing. She suggests ways to manage emotions, avoid spiraling out of control, dedicate yourself to your next steps and learn from the experiences. Source: Harvard Business Review, August … [Read more...]
Adjusting to your customer
The ability to connect with customers in a meaningful way and offer solutions that meet their needs and solve their problems means you’ll be relevant to them. Source: Veterinary Advantage, December 2023. Link. Explore the challenges that each customer is facing and find ways to help.” INSIGHT: Every team member is a representative of your practice. … [Read more...]
Veterinary Visionaries release Psychological Health and Safety Guidelines
There is a role for everyone in the Psychological Health and Safety Guidelines. It champions work-life balance, physical health, mental health support and professional growth opportunities when leaders intentionally work to build a positive workplace culture. Connor Dunwoodie interviewed members of the task force to learn why implementing these guidelines in practice culture … [Read more...]
Communicating value for technician appointment fees
Wendy S. Myers, CVJ, shares ways to position veterinary technician appointments, including: Using a health assessment description for technician appointments versus exams for veterinarian appointments Listing the technician’s name on the invoice Educating front desk persons to clarify the reason for a visit to determine whether a technician or veterinarian visit is … [Read more...]
Inflation pinching pet owners’ pocketbooks forcing pet spending decisions
This article appeared as the fifth article in the August 5 edition of IBPSA FastBites <Link>. NPR’s Lola Murti shares the challenges of rising costs for pet owners, how they are adjusting and what drives cost increases across the pet services industry. Source: NPR, July 30, 2024. Link. “<Re: price increases> It's higher ingredient, higher packaging, higher … [Read more...]